10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 42,765 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car was parked on driveway, driver door was open, driver leaned into car and shut off car engine with push button ignition switch, vehicle immediately rolled back, open door knocked driver down, and was run over and died at hospital. Bystander tried to assist and was knocked down by open door and drug a short distance by the door.
- Candler, NC, USA
2013 Buick Lacrosse. Consumer writes in regards to partial/complete blackout of monitor (nav screen) including rear view camera when backing up. The consumer stated when he backed out of the garage, the navigation screen and dashboard lights would go dark, for 25 seconds. Which included the rear view camera which became totally useless for the initial 25 seconds of backing down the driveway. The same blackout of the monitor/dashboard happened when he drove forward out of a covered parking garage. The dealer everything was performing as designed. Jb according to the invoice, when the consumer shifted from reverse to drive, the vehicle shut off and would not go into gear as though the transmission was disconnected. All the gear lights illuminated. After the vehicle shut off, the vehicle rolled backwards while in drive. The key was stuck in the ignition for about 15 minutes, before the consumer was able to remove it. Updated 12/14/16.
- New Port Richey, FL, USA
The contact owns a 2013 Buick Lacrosse. The contact stated that while driving 30 mph, the vehicle stalled. The vehicle was taken to a dealer for diagnosis but the failure could not be replicated. The manufacturer was notified of the failure. The vehicle had not been repaired. The failure and current mileage was 9,000...update 04-10-14
- Danville, CA, USA
The contact owns a 2013 Buick Lacrosse. The contact stated that the vehicle failed to start. The vehicle was taken to the dealer for diagnosis where the technician was unable to diagnose the failure. Additionally, the contact stated that the back up camera was extremely dim and it was difficult for him to see. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 2,000.
- Zephyrhills, FL, USA
4/6/2013 my 2013 Buick Lacrosse 4 cylinder model was parked in driveway. At 9pm my husband went outside to get something from the car and saw the car on fire with flames coming from the back end rear bumper. By the time he could get a hose to put out the fire, the back bumper, the rear side on the passenger side and the rear tail lights had all melted from the heat. The car has been in the body shop since 4/8/2013 and no work can be done because the shop can not get a critical part from GM. The part is the wiring harness for the eassist and GM does not have this part in their parts inventory. On 5/6/2012, I contacted GM customer service and was told that the dealer can order the part only no one can give a date when the part will be available. I was told it could be two weeks or 6 months. The wiring harness is wired by hand and GM only has the stock on hand for their assembly line. Until I saw the 5/6/2013 article on the fire risk associated with this model car, I had thought that this was arson. I now believe that I am dealing with a defective car and no one from GM told me of a recall. I found the article as a result of a web search. I have been without my car for one month and my insurance company has tried to work with the dealer to get definitive information on when part can be available. The dealer has to install the wiring harness prior to the body shop doing any work. Now based on its recall, I suspect that this is the source of the fire. Too coincidental!..updated 05/08/13 updated 05/15/13 the consumer stated the fire was caused by arson. Updated 05/29/2013
- Clinton, MD, USA
Vehicle engine light (malfunction indicator lamp) came on; 5 minutes later charging system light came on with warning that "charging system not working". shortly thereafter, power steering went out and then ABS light came on and then car shut down completely. After reading complaints about 2012 Buick Lacrosse looked in engine compartment and found that the serpentine belt was shredded. Vehicle being towed to dealer in morning.
- El Dorado Hills, CA, USA
- Rouses Point, NY, USA