My friend purchased a new 2014 Lacrosse Buick a few months ago and we decided to take our wives on a two week vacation drive with the new car. Driving from Hot Springs, Arkansas we arrived in Nashville without issue. The next morning the car displayed a warning of reduced power. However, it would not start. Called Buick for a wrecker and they were easy to work with using On-Star. The dealer was nice and although it took all day we were finally back on the road.

One week later on Friday we were in Pigeon Forge, Tennessee and the car did the same thing. We again called Buick through On-Star and a wrecker towed the car to Stinnitt in Newport, Tennessee. The Service Supervisor was rude and did not seem to care we were almost 700 miles from home without a car. The Supervisor told us, after sitting at the dealership all day, they would not be able to look at until Monday. We asked to speak to the District Manager but the dealer would not give us a number.

We are now stuck in Pigeon Forge in a motel hoping the car will be fixed on Monday. Cancelled my appointments for next week, running low on my medicine, more money for motel, expense for food, and it is obvious GM does not care. I have been looking at an Escalade ESV but after this experience I will stick to my Lexus cars.

Update from Nov 2, 2015: THE REST OF THE STORY - Arrived at the dealership at 10:00 A.M. and the car had not been moved. We met with the Service Manager, Dale, and he stated they would try to look at it sometime that day but would guarntee it would not be fixed until at least Tuesday. Again he was rude and obviously angered. Found out later he was upset because we called Buick conceirge for help. At this point we contacted the manager, Mark, and he immediately assigned a mechanic, Patrick, to look at the problem. He was very nice and could not have been more customer oriented. It appears to be a connection problem somewhere in the electric or fuse module, The main module was removed and reseated. After this action the engine started. Now home and will take it to the dealer it was purchased from to check completely over. Many thanks to Mark and Patrick. Not sure why someone like Dale is in a leadership position.