10.0
really awful- Crashes / Fires:
- 11 / 0
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 69,737 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2007 Buick Lucerne. The contact stated that a Chevrolet Suburban crashed into the rear of the vehicle while driving at unknown speeds. The air bags did not deploy. The contact stated that the service air bag indicator illuminated and flashed following the crash. The contact sustained whiplash, neck, and back pain, which required medical attention. It was unknown if the six occupants of the Chevrolet Suburban sustained injuries. A police report was filed. The vehicle was taken to a dealer where the vehicle was diagnosed and repaired, but the failure persisted. The manufacturer was not made aware of the failure. The VIN was unknown. The failure mileage was 163,000....updated 10/23/17
- Milwaukee, WI, USA
I recently purchased this vehicle, and now the "service air bag" light is on, and I believe that it is for the passenger airbag (there is someone in the passenger seat currently, but the passenger air bag reads that it is off - car is shifted in park). Is there a recall for the air bag system?
- Rocky Mount, NC, USA
The contact owned a 2007 Buick Lucerne. While driving at an unknown speed, another vehicle crashed into the front driver side of the contact's vehicle. The air bags did not deploy. A police report was filed. The contact sustained back and neck injuries and the driver sustained back and neck injuries that required medical attention. The vehicle was destroyed and was towed to an impound lot. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
- Ruidoso Downs, NM, USA
The contact owned a 2007 Buick Lucerne. While driving at a low speed downhill, the brakes failed to function. The vehicle crashed into the woods. The air bags did not deploy. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. The contact sustained leg injuries, but no medical attention was required. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was not provided. Updated 01/25/17 consumer stated going down steep hill 1/2 mile from home put on brakes and they went to the floor. Consumer hit the trees and rocks on the road no airbag deployed. Car was totaled. Updated 06/25/18
- Winstead, CT, USA
Airbags did not deploy. Damage to front of vehicle sustained at least 20mph down to minimum 16mph traveling but making a left turn. Buick hit oncoming car in a near front on collision. Buick's front damaged by a punch that drove into the engine (corner of oncoming vehicle hit our vehicle just off center toward driver side) and resulting in a near front on collision, from inspection by adjuster, and first responders were that air bags should have deployed. Vehicle had over $9,000 in front end repair needed, enough to total vehicle. Bumper totally destroyed, radiator and fan gone, hood back to windshield folded.
- Spokane Valley, WA, USA
The contact owned a 2007 Buick Lucerne. While driving approximately 25 mph, the contact's vehicle crashed into the front end of another vehicle. The contact sustained a concussion and injuries to the right knee and neck. Medical attention was required. The air bags failed to deploy. A police report was filed. The vehicle was destroyed and towed to a salvage facility. The manufacturer was not notified of the failure. The approximate failure mileage was 183,000.
- Spokane Valley, WA, USA
The contact owns a 2007 Buick Lucerne. While starting the vehicle, the air bag warning light illuminated on the instrument panel. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.
- Chapin, SC, USA
The contact owned a 2007 Buick Lucerne. While driving various speeds and making a turn, another vehicle crashed into the front passenger side of the contact's vehicle. The air bags failed to deploy with the massive impact. There were no injuries. A police report was filed. The vehicle was destroyed and towed to the dealer. The manufacturer was notified of the failure. The approximate failure mileage was 66,000. Updated 02/18/16
- Kill Devil Hills, NC, USA
Inquiry as to possible recall for air bags
- Manchester, CT, USA
Lost power & control, collision with 5 other cars & airbags did not deploy. Collision occurred immediately after power loss & no recollection on my part until paramedics arrived & took me to emergency room. Car was total loss.
- Campbell, CA, USA
The contact owned a 2007 Buick Lucerne. While driving 55 mph, the power steering failed and the vehicle stalled. As a result, the contact crashed the vehicle. The air bags failed to deploy. A police report was filed. One injury was sustained, which required medical attention. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was 150,000.
- Bellevue, OH, USA
Front end crash car totaled air bags did not deploy.
- Nipomo, CA, USA
Around or about October 2011, while traveling at approximately 40 mph, my 2007 Buick Lucerne's engine suddenly shut off. This caused the loss of power steering and brakes (and airbag?). fortunately, I was on a secondary road and managed to get the vehicle to the side of the road without any problem. Initial efforts to restart the vehicle were unsuccessful, so I called aaa for assistance. After about 15 minutes, and before aaa arrived, I was able to restart the car and drove home (it was a Sunday). The next day I drove the car to the dealership where I had purchased it (new) just over five years before (it was just out of warranty). After what I was told was a complete check, no apparent reason for the engine quitting could be found. I drove the car home and around town for several days, when the same thing happened again. This time when I took the car to the dealership I told my service consultant that I refused to drive the car, which I occasionally used to Transport my young grandchildren, until the problem had been diagnosed and repaired. We agreed that one of the mechanics could use it for his personal use until the problem reoccurred. And it did. A few days later the dealership informed me that the car had again stalled, that the problem had been diagnosed, and that there would be no charge when I picked up the vehicle. The problem, I was told, was "in a computer" that had been replaced. I drove the car for several months after that (before selling it), and the problem did not reoccur. I brought this to the attention of both General Motors and on-star (the latter, just in case the shutdowns had been prompted by that system) and nobody would acknowledge that similar incidents with Buick had occurred: And they still won't. a cursory search of the internet shows similar problems with other Buick, yet they are not included in any recalls. Why not? thank you.
- Newport News, VA, USA
I bought the car a 2007 in September of 2012 with 50000 miles. When driving varies speeds and when the drivers seat is moved the air bag light will come on at random. Every time it comes on know it lasts longer than before. Have talked to several people and they said that if its on and I get in a accident the airbags may not work" wouldn't that be a safety issue"
- Augusta, ME, USA
My air bag light now remains on. The mechanic has indicated that due to different drivers using the car and changing the position of the seat the connection has been severed. Per the mechanic, Buick is repairing the cars for only those people that have less than 36,000 miles. How can they not repair for me" we have 3 drivers in the family and are not the same in height. On page 76 of the owners manual it indicates that the car has a sensor to determine where the driver is sitting. I would expect the car to not "wear" out in sensing and sever the connection. Can you assist with this" my vehicle has 98572 miles.
- Omaha, NE, USA
The contact owns a 2007 Buick Lucerne. The contact stated that while driving 60 mph, he maneuvered to avoid crashing into an animal and crashed into a ditch, rolling over before stopping in an upright position. The air bags failed to deploy. The contact suffered from major injuries to the arm and additional unknown injuries. The vehicle was destroyed and was not inspected for the cause of the air bag failure. The failure and current mileage was 58,000. Updated 09/05/13
- Archbold, OH, USA
I keep getting an error message that my air bags are not working I take my car in and they say my air bags are "bad". the seats heaters/coolers stopped working about 6 months ago I checked into getting them fix and it is going to cost a lot of money. Now I went to put air in my tires and I am getting an error message to have my systems for my tires checked. This is the third time the tire gage has been broken.
- Mound, MN, USA
TL * the contact owns a 2007 Buick Lucerne. While driving between 73-80 mph he rear-ended another vehicle, and none of the air bags deployed. An ambulance transported him to a hospital. A police report was filed. The vehicle was towed to a local repair facility for inspection. The manufacturer was notified but no assistance was provided. The failure and current mileages were 21,000.
- Pompton Lakes , NJ, USA
- Jackson, MN, USA