10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 74,247 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Buick Lucerne electrical problems - onstar suspected. I 'm not sure that this is or isn't a safety problem, but after complaining to Buick I was advised by them to file a claim(?) with you. About a month to 6 weeks after an in-town accident (10/22/16) that was repaired immaculately by the local GM dealer, the car sat in a park and fly lot for about 5 days while we had gone visiting out East. When we got back the car was dead as a stone. After a triple a call we got home and immediately got a new battery (12/20/16), even though I was surprised that it had gone dead because there was no warning (slow starting, etc). However, in the next 6 months or so, two more new ones went dead (2nd 1/3/17, 3rd 3/13/17) and were replace by the dealer at no charge. However, in the next year or so, not only did the onstar go dead, the brakes lights quit and was replaced, the cruise control quit, the stabiltrak quit, (and both were replaced). My insurance company - american family - informed me that the accident is not the cause of the problems. So finally I took it to another shop cas (complete auto service - austin) that does the city's police cars, and they ran a diagnostic on it and even though the onstar has quit working, by removing the fuse in it that 'seems' - after spending over $1300 and still not replacing the onstar for another $650, - to have solved the problem. At least so far.
- Austin, MN, USA
Was driving and vehicle started to stutter, hesitate, then total loss of steering brakes didn't work properly. We were on an over pass during rush hour traffic busy intersection. Finally after about 1 hr we made it to autozone limp mode all the way. Purchased coils X 3, coil ignition module, spark plug wires, spark plugs, camshaft sensor, crankshaft sensor. Then find out it was only a freaking fuse under seat that was burnt and melting away. Not very happy. GM should be held accountable for knowing about this and not offering to fix it.
- Fayetteville, OH, USA
My Buick has been constantly breaking down and every mechanic has told me the same problem. It is the fuel pump and the fuse box under the seat. I never thought that I would have any problems since buying this car in 2016. But, I have had numerous problems and all I see are recalls on my Buick. Everytime I call in to complain and ask about the recall its always something new and that you guys can't do anything. This was my first purchase for my 21st birthday and I never want a Buick ever again. If there is someone that could help me regarding my fuel pump and fuse box please contact me and maybe you could do better and send me the parts to fix my car. This is ridiculous and I hope someone could contact me right away.
- North Las Vegas, NV, USA
While driving a highway speed, my 2008 Buick Lucerne showed a service stabilitrak light.this caused a loss of traction and I had to slowly bring the vehicle under control manually. This condition lasted a few seconds and then returned to normal. This has happened several times at highway speed up to the present date. I took the vehicle to my dealer(karp Buick). They were unable to replicate the problem.the condition still exists. It also sometimes shows a stabilitrak not ready light and causes the same loss of control.I understand the Buick lacrosse, the GMC acadia and the GMC Sierra had similar problems.
- Howard Beach, NY, USA
- Lincolnton, NC, USA