The contact owns a 2008 Buick Lucerne. While driving at an unknown speed, an abnormal clunking sound emitted from the rear passenger side of the vehicle. The vehicle was taken to a dealer. The technician was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 97,000.

- Vienna, GA, USA

In August of 2011 I purchased what was supposed to be a certified pre-owned Buick superior Buick. I had numerous problems that I tried to get fixed under warranty(suspension, thermostat, air bags, steering etc.) or good faith (only brakes) just to name a few, and tried to get a refund under my warranty or different car within the first 72 hours/150 miles of resigning my contract and was denied. I made numerous trips to the dealership to get these problems serviced and was told every time that nothing was wrong, they found debris here a screw there, tightened this, blamed it on this etc. They never fixed or replaced anything but a water pump and a couple of electrical bulbs (the same ones). After at least 5 attempts to get it fixed( per laws set forth) I had a couple of face-to- face meetings with the G.M./part owner louis faller. During these meetings, he tells me everything from you got a lemon, that he believed the car was wrecked prior, to that he fired a couple of employees for putting bad cars on his lot and not fixing them properly under warranty, amongst other things. So after no luck with a refund I began to get opinions which uncovered everything from prior damage to several things wrong with the suspension in late 2012 etc. So in late 2013, after all the things progressed to really bad and I got my X-mas bonus I began fixing it and reached out to hendrick corporate. They lied to me and said they would give me at least the money for fixing what I already fixed and that I had to get rest from dealership. They later took it back cause I wasn't signing over no rights because I still had several thousand in damages. So I reached out G.M. customer service and executive branches. They were like automated puppets. Please refer to attachments. The right front bearing, was replaced. There was an issue with the anti-lock brakes the right front strut shield was sticking and making a clicking sound, the tires were cupping, creating a rumbling sound, tie rods needed to be replaced, the pressure line from the powe

- Olathe, KS, USA

I was stopped with engine running and air conditioner fan on high. I turned the wipers on to clean windshield. Immediately I was overcome with extreme burning in my eyes I could not open them. I reached for door handle and got out. I was in a panic, having no idea what happened. I asked 2 people for help, the second person came to my car and we searched car for something burning and found nothing. I was afraid to get back into my car.I have never experienced a burning in my eyes as this. I felt helpless because no one witnessed this freak incident. Finally I used wet paper towels and covered all the ac vents and drove home in fear that it was going to happen again. There is no doubt what so ever if I was driving when this happened I would of crashed. I could not see. When tubing broke the fluid landed on a hot engine paet and the water evaporated and the methanol vapors came through the ac vents directly into my face. The Buick dealer didn't mention or discuss this plastic tubing be replaced. He just put a piece of rubber to hold the ends of broken plastic tubing. Im very uncomfortable using wipers now because as I mentioned if it were to happen while driving I might as well be blind. I want to know if the tubing is not suppose to ever break and more so, why did it come through the ac vents that was on high.?

- Lees Summit, MO, USA