10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
24,372 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Nov 272023

Rainier

  • miles
Window motors and window controls failing. I replaced two window motors at in 2017, at dealer because they failed, then the rear passenger window motor failed in 2020 and was replaced at mechanic shop with factory replacement, this rear passenger window is seldom used, but rear passenger window motor failed again in 2023 and was replaced again at mechanic shop. Drivers window motor now needs to be replaced. Window controls are intermittant. The components were replaced by dealer and by third-party mechanic. There is no warning prior to failure other than rolling down a window and not being able to get it back up at all, which poses a hazard in torrential rain and damages vehicle; or not being able to roll a window down when needed. The first replacement was under warranty. The rest have been out of pocket and have caused other damage due to rain. I feel the entire window operating system should have been recalled, driver side controls and all of the operting motors. This is a dangerous and expensive continuing problem. Never had this problem with any GM vehicle before the 2007 Rainer. Rear air suspension went out in 2018 and rear end fell down causing severe handling difficulty. Had to replace rear air suspension with conventional shocks because parts were not available in a timely manner and vehicle could not be driven safely without rear suspension. Had similar issue with air suspension on 2004 Buick SUV, where the air suspension went haywire and caused handling issues. (Vehicle was returned to dealer and exchanged for one with a conventional suspension.) Was told by dealer the air suspension problem was fixed on later models after 2004, but apparently not. Would not have purchased a vehicle with air suspension had I known it still had these issues.

- Sanford, FL, USA

problem #6

Nov 042014

Rainier

  • miles
First recall was on the window swith in driver door. Second recall was on the lights and as of now they still do not have the parts to fix it. Before I got the recall notice we went and had it fixed and we had to pay for that. They dont seem to be to concerened about our saftey or it woul already be fixed.now only back passenger dorr can be opened from the outside all the other doors messed up at the same time and they want $500 to fix two doors really.

- Ooltewah, TN, USA

problem #5

Jan 062015

Rainier

  • miles
My recall was Jan 2015 that low beam head lights goes off. Mine are off all the time. No parts available so they want me to pay for repairs. If repairs are available then why do they pay to fix. Bill app.300.00 can not drive night only have high and fog lights. Have talked to royal Buick hoover al. And head man steven senior advisior at Buick. He said he would help. All he did was call royal and they said $105 for diagnasit plus repairs. I am on social security and small ret. From county. Can not afford. Second recall on this car. If I have a wreck and hurt some one or me hope they can pay bills thank you for listening bless you.

- Bessemer, AL, USA

problem #4

Nov 202013

Rainier

  • 61,357 miles
The heated seat got hot and was unable to turn off. The leather seat burnt through from the heating unit or wire to the heating element. The dealership said it is not their problem so it is not fixed. There is no longer power to the seat.

- Fairbanks, AK, USA

problem #3

Nov 032011

Rainier 6-cyl

  • 22,000 miles
Drivers door window screeches when lowered, stops half way when raised. Has become worse over the past month. Now I must try helping it by hand while pushing the up button..now I am afraid to lower window for fear of not being able to get it to raise.

- Olmsted Falls, OH, USA

problem #2

Sep 122012

Rainier

  • miles
The contact owns a 2007 Buick Rainier. The contact stated while traveling 30 mph, burning fumes started to emit from the front driver door. The contact mentioned that the electronics in the door panel were not functioning properly. The vehicle was able to be driven to the contact's destination. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown and the current mileage was 52,000.

- Fairbanks, AK, USA

problem #1

Aug 312012

Rainier 6-cyl Diesel

  • 87,246 miles
Short circuit in electrical system caused overheating which caused door locks and power windows to smoke, produce odor in car and show signs of fire damage on door. All warning signs were lit on dashboard. Car wouldn't start for over 24 hours. When it did we drove it to a dealer. Upon driving, all bells and whistles were going while driving. This particular problem has been recalled as of August 2012, id # 90864. I was told that my particular VIN number wasn't included and I think it should be. I would like to be reimbursed.

- Lake Luzerne, NY, USA