The contact owned a 2004 Buick Rendezvous. While driving approximately 70 mph, the rear driver side ball joint separated from the axle. The contact crashed into a sign. The driver side air bag deployed. A police report was filed. The contact sustained two broken ribs, a lacerated spine, and injuries to the left thumb. Medical attention was required. The vehicle was towed to an independent mechanic where it was not diagnosed nor repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 213,000. The vehicle was destroyed.

- Brandon, WI, USA

Rear differential will not stop groaning on any turn. Rear differential now has to be replaced and the car only has 80,000 miles on it. We also have to replace the rack and pinion. The total costs associated with both these will be well over $5,000. It is effecting the turning process when I need to turn the car. Also have a rack and pinion failure. The steering column completely locked up and the towing company had to put oil all over where the car was parked and slide it up to the cable to tow the car. Entire steering mechanism replaced but now the rack and pinion has to be replaced. I think it is due to the steering column issue. That is when it started.

- Angleton, TX, USA

My family and I were driving down the road when the wheel broke off of the control arm, ball joint assembly. This made my wheel look bent inward and undriveable.

- Vernon, VT, USA