7.4
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 37,300 miles
- Total Complaints:
- 13 complaints
Most common solutions:
- needs painting (11 reports)
- re-paint (2 reports)
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Buick has lost a customer. My Dealer has lost a customer. I will not buy another product they sell. The clear coat began to crackle-spider-flat out disappear within 2 years of ownership, new, off the lot with 50 miles on it. I asked Buick to fix it... "Not our problem, you must live near factories". No, I live out in the country. I asked the dealership to fix it, nope, they want $2600+ to repaint it.
I HATE this car! I don't want to drive it anywhere as I am embarrassed to be seen it it! It's pathetic! It is 9 years old, with 58k miles on it. Looks great on the sides, but the hood, roof & trunk are a disaster.
- greeneyedmonster, Salisbury, US
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Love my Verano, but in 2019 I noticed the paint and clear coat were fading and I could see some subsurface scratches. In 2020 during the pandemic my wife and I stayed at home (we are in our 70's). Later in 2020 I noticed the scratches had continued to deteriorate and were horrible. The hood, top and trunk were covered with hundreds if not thousands of scratches.
I took it to a local paint shop that was highly recommended and had the hood, top and trunk repainted. Eight months later other parts of the car started to deteriorate that are shown in the pictures attached. I took it back to the paint shop and was told it was a manufactures defect with the paint and will keep getting worse. She pointed out places on the doors and side of the vehicle where the clear coat and paint was starting to show scratches in the clear coat and paint. They said within the next 6-12 months, the rest of the car's paint would continue to look like the other areas that have failed.
My father always purchased General Motors vehicles and I stayed with his lead. If GM doesn't step up and fix this problem I will never buy a GM product again. They are aware of the problem and have done nothing to fix it... Plus terrible customer service. The affected vehicles should be recalled and completely repainted. If there is a class action suit then count me in. A paint job from HELL! GM should be embarrassed and ashamed of such poor quality products.
- Don S., Collierville, US
It's a car I planned on driving forever. It looks like crap. It's embarrassing to go anywhere. I will try to go to this page on my phone so I can upload the images I took with my phone. Please include me in any Class Action suit you guys start.
- greeneyedmonster, Salisbury, US
I know I am very late to the Buick Verano 2013 Defective Paint Party, but I only found out today this issue has affected so many Verano owners - it's really a shame that GMC Buick dealerships/manufactures did not step up. As early as 2016 I started to notice the paint looked dull on the roof and truck areas of my vehicle. I spent money on special car washes, waxing detailing, etc., but as time went on the appearance only worsened. Around late 2017/2018 I started considering a paint job, but felt I may trade the car in or give it to one of my granddaughters, so no big deal. Life goes on, pandemic hits, blah, blah. Now I discover there are tons of Buick Verano owners with the same flipping issue, and I've actually seen a few first hand. Too late to file a complaint at this point, just wish the dealerships would have addressed this issue and sent out a recall. Thanks!
- Joyce A., La Mirada, US
Paint/clear coat coming off on hood, top of vehicle and top of trunk. I have seen other posts about the same problem on my 2013 Buick Verano and GM apparently is not doing anything about it. They say the car is out of warranty so too bad. Why did they not notify me before warranty ran out. This car was made in Lake Orion, Michigan plant. Clearly a manufactures defect, basically cannot trade in or sell like this. Any information about possible solutions or class action lawsuits will be very appreciated, thank you in advance.
- donna.jarvisdj, Venice, US
I own a 2013 Buick Verano and this past winter I noticed that the hood, top of car and top of truck is fading badly and appears as though the clear coat has worn off. I took my car to the local Buick dealer and was told that the warranty of 5 years or 5000 miles has expired. My vehicle currently has only 38000 miles.
He also informed me that Buick did have paint issues with certain colors in 2014 and 2013 so it is possible an exception could be made to resolve this problem.
I am a diehard Buick owner. I've only owned Buicks for the last 50 years and never had above average problems.
Any help or direction would be very much appreciated.
Regards
John Riley
- John R., Chicopee, US
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Told Crown Buick Dealers when I got my oil changed, he said to go to the place where I had my car washed, that they caused it due to bad brushes scratching the paint. That it was not covered by warranty.
- Eva C., Saint Petersburg, US
The paint on the top (roof) of the car and the top of the trunk looks awful. I've been told by Buick mechanic that the clear coat is bad. It's original paint job. I have argued with my local Buick dealer and Buick call center. The first rep at Buick call center who I talked with told me that it was indeed an issue and that Buick would repair it. He made an appointment for me with a local Buick dealer. So I took it to the dealer and they would not repair it and told me it was not covered with regular or extended warranty. When I called Buick to complain they just said that the first rep should not have told me they would repair it. It's embarrassing and just looks awful. Never had another car do this.
- jamiewhitehurst, Birmingham, US
I contacted Buick about the problem after their body shop said it was a clear coat failure . I was told that it would not be their problem since they say it was painted by the Honda dealership I bought the car from. I have seen 3 other black Buick Veranos with the same paint problem,.. I really doubt it is a coincidence.
- Juanita O., Wesley Chapel, FL, US
Car was used in international Auto Show, so was polished and wiped down all the time, making the clear coat thinner and thinner. Since purchased car it has been garaged and washed and waxed regularly. Was going to use this car for our down payment on a new Buick, since the paint is failing car is worth nothing. Would like GM to step up and do the right thing. Have always owned GM cars and never a problem.
- vtamen@att.net, Rancho Mirage, US
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This was my mom's car and has been very well taken care of. I’ve had it detailed and waxed but was told that they thought it needed buffing and possibly repainted. I’ve never had a problem with the paint with previous vehicles. The damage seems to be on the hood, top and trunk.
- Deanne C., Florence, US
I bought this car new. A raised spot under the paint on the hood bubbled up,grew and then flaked off. Corrosion was evident. As time progressed, the rest of the hood became dull with cracks/scratches in the paint. Also the roof has dulled same as hood. Three body shops have told me it looks like paint or clear coat failure. It is still under warranty and the dealer ( Murfreesboro Buick Chevy GMC ) refuses to repair / repaint vehicle. I have bought five new GM products over the years. NO MORE! Honda / Toyota - HERE I COME!!
- Roger S., Nashville, TN, US
Red is a difficult color to begin with. My car is showing discoloration as if the clear went cloudy on all horizontal surfaces. At an angle, you see fine lines or cracks on the surface. My red Mazda SUV with CC paint has no issue.
- Bert B., New Brunswick, NJ, US