4.9
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 20,988 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The vehicle was leaving a parking space when the power steering just stopped working in the middle of the road. The service power steering light came on andhad to get the towed to the mechanic. The mechanic found the power steering bolts corroded and in order to removed them he had to remove the rack and pinion and also found those bolts to be corroded. My daughter was using the vehicle and usually travels on the highway to work
- Bronx, NY, USA
Power steering just went out on the vehicle. We started the vehicle today with 73,000 miles and when we went to pull off once in drive the car gave a power steering warning appeared. When we try to turn the steering wheel it makes this loud squealing computerized sounding noise.
- Columbus, OH, USA
Takata recall this inquiry is not the result of any incident but the result of recall notices sent to my dealers and to myself re (1) steering wheel (2) brakes and (3) air bags. The steering wheel has been addressed and supposedly fixed. The dealer secretary states that there is also a recall on brakes and on airbags but dealer garage denies such. I also received recall notices via posted mail but no longer have the documents. The continuing airbag lights and sound still notify me that there is a problem with the driver-side airbags. Garage states that such airbag warnings are merely a glitch in the message system but I'm concerned that it may signify a valid problem with the airbags. Years ago, I was struck by an aggressive airbag which left injuries to my face and so I need to take this seriously.
- Salisbury, MA, USA
Takata recall there has been no "incident" re the 2013 Ats. The issue originated with recall notices to my dealer and to me re (1) steering (2) air bags (3) brakes. The airbag issue involves continual warning by light and by sound re the driver's side airbag. Dealer secretary states that she has notices for all three (above) to be recalled. Dealer garage, however, states that the only recall was steering and have recently repaired the steering. I recall receiving recall notices at my home but no longer have them. And so, complainant is seeking to learn whether the brakes and the air bag warning need addressing.
- Salisbury, MA, USA
Takata recall was issued for my airbags. Nothing happened. My airbags were deemed to be dangerous/recalled/ same with my steering wheel (2).. same for rear brakes. Your questions are not relevant. Nothing happened. Rather recall was announced on airbags, steering wheel (2) and on my rear brakes.
- Salisbury, MA, USA
The contact owns a 2013 Cadillac Ats. While operating the vehicle, the power steering failed. In addition, the power steering warning indicator illuminated and 'steering assist, take care' appeared on the instrument panel. The contact had to push the vehicle to a safe location. The contact restarted the engine and drove home safely. The vehicle was taken to mccurley integrity Cadillac (1325 North autoplex way, pasco, wa 99301, (509) 544-6200) to be diagnosed, but the test could not read the codes. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
- Prosser, WA, USA
Warning lights & bells came on stearing and major system failure muscled car off the road frighting, if express way would have been a disaster! fortunately only going 30 miles per two lane road
- Livonia, MI, USA
Steering wheel when turning all to left vibrate and some time locks, dash board warning please drive with care, service required.contacted dealer since 2013 many times no problems found except one time did pull up code, reset computer, contacted Cadillac and I was told since there is no recall is ok to drive the car like that however is on record.proble still there and I fill is unsate to drive.
- North Canton, OH, USA
I purchased a 2013 Cadillac Ats 4 on 9/29/16. On 10/14/16 while driving my steering column light up and steering wheel locked up while in motion. I was in detroit, Michigan driving on gratiot, which is a straight street, but I was unable to turn the wheel to pull over. I kept trying to force the steering wheel left and right and finally was able to turn and pull over. When I contacted the dear I was told to bring the vehicle in by [xxx] at novi Cadillac because this was a safety issue. The dealer kept the car and on 10/20/16 explained they could not reduplicate the problem and gave me my car back. On my own, I checked into problems with this model only to find there are others who have experienced this problem. I have always supported buying american cars, but problems need to be fixed when the company is notified of a problem. I will be escalating this matter because I am not pleased that a problem exists and service does not share this information with customers. I have a "trust" but "verify" when it comes to my family safety. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Detroit, MI, USA
Driving on 71 in columbus oh to mansfield oh going 70 mph on highway and at ex 173 started snowing heavy, traffic came to hault at 10 mph, had.09 miles to exit, got to exit made a right off exit started up a hill in snow at 30 mph and before making it up the hill the car stopped in middle of one lane rd. And display said...no power steering... called 911 three times, waited outside in snow for hr and half for them to tow car to bill harris auto 419-289-2000 in ashland oh five mi down rd. Next day they couldnt duplicate the problem so they couldnt fix it. I told them I dont feel safe in car and that I could have died if going any faster, it stopped without any warning. He said he would give me $10 thous towards another vehicle when car is worth $20,500. In my excellent shape. I said why is it only worth that, he said becuase I said it wasnt safe to drive and that he couldnt sell a car if it wasnt safe. This isnt my fault for the power steering to go out, there are 15 complaints online at www.2013atscadillacpowersteeringproblems. why isnt there a recall? I want something done about this, I have escalated claim to GM and want GM to do a repurchase or a buy back. I shouldnt feel danger when I get in my car. [xxx] please contact me at [xxx]address is [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Ashley, OH, USA
The contact owns a 2013 Cadillac Ats. While the driving 50 mph, the power steering light illuminated and prevented the driver from turning the steering wheel. The vehicle was towed to the dealer to have a diagnostic performed. The manufacturer was not notified. The failure mileage was 11,100.
- Houston , TX, USA
Since June 2013, the Cadillac Ats has been making a vibration feeling. The vibration is unknown, it has been to service twice. First I was suggested to try a different gas (premium gas). The problem continued to occur, so I switched back to regular gas. Then received a recall letter about the transmission shift and that problem was fixed. But I also asked service to drive vehicle around while in the shop to figure out the occurring vibration issue. Service told me all the Cadillac Ats's cars do the same thing and that thats how they were manufactured, but the problem continues. I don't want to insert a different gas type if the car is suppose to take regular unleaded. (I bought car because it is gas saver). As a customer I shouldn't have to change the gas and spend more than I already am monthly if the car is not running properly. Nor should I have to keep taking it in for recalls and paying for a car ($552 per month) if it was not manufactured correctly in the first place. I have the right to exchange my defected vehicle at the cost of General Motors.
- Corpus Christi, TX, USA
Turned car off. Started 5 mins later moved just a couple miles and hour and power steering and power brakes went out. Turned car off and worked after that.
- West Warwick, RI, USA
I turned the car off in my driveway. When I started it the power steering didn't work.
- Kc, , MO, USA
The vehicle stalled while sitting in neutral, waiting at a red light. The air conditioning was running. The engine runs so quietly that from inside the vehicle I would not have been able to tell the engine had shut off if the A/C had not stopped blowing. I restarted the vehicle and an alert came on the dash screen stating: Service power steering, drive with care. I was approximately 3/4 of a mile from my home coming downhill on a quiet neighborhood street so I carefully drove the vehicle home and parked in the garage while I called the service department at my local Cadillac dealership. He told me the power steering is controlled by the electrical system may have glitched when I restarted the vehicle and not been activated. He said I could restart the vehicle after 30 seconds and the power steering should function properly again. He told me if there is an issue I can have GM tow the vehicle in, or if the power steering begins to function again I can drive it in to have it serviced. Once I restarted the vehicle the power steering was functioning properly. I will be having Cadillac look at the vehicle this afternoon.
- Temecula, CA, USA
Hello, I have a 2013 Cadillac Ats 2.0T AWD and I have been having serious issues with the car stalling and idling roughly. It has stalled on my three times already since I got the car in October, and I have taken it in for service on two different occasions for that same issue. Each time they kept the car for three days to try and replicate the issue with no answers for me except "make sure you bring it in next time it happens". I no longer feel safe driving the car especially since the last time it happened I was driving 25mph in heavy traffic, and I narrowly avoided getting rear-ended.
- Keego Harbor, MI, USA
I have two issues to report that may be a safety concern: 1) there have been multiple times when driving in wet conditions (rain/snow) where I will get a 'power steering failure' warning. When this happens the power steering does one of two things. It either almost locks up and becomes extremely hard to turn the wheel, or it will still move easily, but it won't auto center when making turns. I have reported this to the dealer and they said it was a bad steering angle sensor. They replaced the sensor but the issue is not resolved and now that it's snowing it's happening more and more consistently. 2) there have been 3 cases where I was driving and coming to a stop and the car will just randomly shut down. I lose all ability to steer (since it's electric steering) and brake. This stall is different then a stall associated misuse of the clutch. The clutch has been pressed in all the way in when this happens and the car doesn't shutter like a clutch stall, just totally shuts down quietly. Luckily there has not been an accident yet, but if this happens when there are multiple cars around me it will be difficulty to avoid one.
- Rochester, NY, USA
While decelerating to make various turns or stop at an intersection the vehicle shuts off with no warning. Also the steering and brakes become hard. On one occasion while merging onto the highway it occurred again, almost causing me to crash into a vehicle then lose control.
- Miami, FL, USA
Vehicle stalled quietly when coming to stop with vehicle in neutral and/or clutch depressed. I say quietly because I did not hear or feel it shut off. (different from stalling vehicle due to improper foot work on the clutch) when I went to turn left I realized it was dead. Vehicle did restart immediately. This has happened 6 - 10 times in the last 3 months. Most recently the power steering rack failed to turn back on at restart. Dealer serviced steering controller per tsb. They could not duplicate random stalling in a 10 mile test drive as it only happens to me only once a week or two. This could be more dangerous if it did not restart and I was in the middle of an intersection or moving.
- Fishers, IN, USA
- Detroit, MI, USA