7.5
pretty bad- Typical Repair Cost:
- $170
- Average Mileage:
- 66,200 miles
- Total Complaints:
- 4 complaints
Most common solutions:
- not sure (2 reports)
- replace cue (2 reports)
Cadillac Cue is defective. Just all of a sudden starts cracking everywhere. I would like to join a national claim for reimbursement on this.
- Kellie H., Marietta, GA, US
It started with the screen freezing and I haven't fixed it because I only use the car on the weekends. So now just 3 days ago I noticed the screen shattered. Nobody drives in my car but me, kids are all grown up and have their own cars...
I've been having problems with this like a year later after I bought the car. I've only had it 3 years... I'm very upset with GM because they know about this problem and don't care to fix it. We pay a lot of money to buy their cars, and for what when they don't even acknowledge the problems? Shame on them!!!
- Rosita T., Seguin, US
click to see larger images
I think it is very sad that an auto manufacturer knows about this problem and refuses to issue a recall. I was told by my service manager at the Lockhart Dealership in Indianapolis indicated that even if we replace the entire unit ($1,500), it will eventually do the same thing because these units have not been updated. How absurd. Just completely irresponsible. I will share this update with everyone I know and every website that Cadillac and GM do not stand behind their faulty products. I will make damn sure I NEVER purchase another Cadillac and I will even have to consider ever purchasing another GM product. Just very disappointing such irresponsibility.
- Cathy M., Indianapolis, US
The cue screen in my Cadillac has delaminated for the second time. Cadillac replaced the screen after the first Delamination in 2017 under warranty. This replacement failed after 3 years. There is clearly a defect in the system.
- Brad H., Vero Beach, FL, US