pretty bad
Typical Repair Cost:
Average Mileage:
66,200 miles
Total Complaints:
4 complaints

Most common solutions:

  1. not sure (2 reports)
  2. replace cue (2 reports)
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problem #4

Jul 152021

ATS Luxury 2.0L Turbo

  • Automatic transmission
  • 50,201 miles

The cue screen in my Cadillac has delaminated for the second time. Cadillac replaced the screen after the first Delamination in 2017 under warranty. This replacement failed after 3 years. There is clearly a defect in the system.

- Brad H., Vero Beach, FL, US

problem #3

Mar 192020

ATS AWD Luxury Turbo 2.0L

  • Automatic transmission
  • 42,000 miles

Cadillac Cue is defective. Just all of a sudden starts cracking everywhere. I would like to join a national claim for reimbursement on this.

- Kellie H., Marietta, GA, US

problem #2

Aug 082019

ATS 2.0t

  • Automatic transmission
  • 110,000 miles

It started with the screen freezing and I haven't fixed it because I only use the car on the weekends. So now just 3 days ago I noticed the screen shattered. Nobody drives in my car but me, kids are all grown up and have their own cars...

I've been having problems with this like a year later after I bought the car. I've only had it 3 years... I'm very upset with GM because they know about this problem and don't care to fix it. We pay a lot of money to buy their cars, and for what when they don't even acknowledge the problems? Shame on them!!!

- Rosita T., Seguin, US

problem #1

Jun 212020

ATS 2.0L

  • Automatic transmission
  • 62,500 miles

click to see larger images

cue screen cracks cue screen cracks cue screen cracks

I think it is very sad that an auto manufacturer knows about this problem and refuses to issue a recall. I was told by my service manager at the Lockhart Dealership in Indianapolis indicated that even if we replace the entire unit ($1,500), it will eventually do the same thing because these units have not been updated. How absurd. Just completely irresponsible. I will share this update with everyone I know and every website that Cadillac and GM do not stand behind their faulty products. I will make damn sure I NEVER purchase another Cadillac and I will even have to consider ever purchasing another GM product. Just very disappointing such irresponsibility.

- Cathy M., Indianapolis, US