9.9
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 148 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
In reverse infotainment display instead of showing backup cameras, shows a blue screen with a camera error msg. Has occurred since vehicle was new. As it becomes more frequent, we've taken it to the dealer and they serviced it (keeping the car for 2 weeks each time). Upon return it does it occasionally again. Ongoing for 3+ years with no resolution.
- Endicott, NY, USA
Cameras not displaying. Backup or surround. Instead, we get a blue screen with message "service camera system). This has happened every other day or so since purchased new in March 2020. In May 2021 it would continually occur (never function correctly). Dealer had it for 2 weeks replacing different components. The radio, the video processing unit, a communication harness, 2 cameras. Finally got it back to us where it would once again work 80% of the time. Then in Feb 2023 it would continually occur again (always blue screen). Dealer had it for 2 1/2 weeks. Replaced again multiple components this time at the direction of GM corporate techs and a field engineer. Replaced coaxs, cameras, video processing unit. Finally got it back to us where it would once again work 80% of the time. Now just 5 months later, it's continually occuring again.
- Endicott, NY, USA
Purchased my 2020 CT5 in April 2020. Since then the vehicle has been at the dealership 5 times for the same service driver assist and forward collision system unavailable. GM has dispatched a senior advisor to test the vehicle and even left a code reader in the vehicle to track its performance. Messages came on again. I recorded it as instructed and the device was sent back to the GM engineers. It has been over a month today 18 September and still no update as to what's wrong with this car. They've replaced and reinstalled cameras and devices and it still didn't fix the issue. I get a call today from the dealership saying the recall came out. I'm extremely frustrated and I know they still can't fix the issue after my car has been the first case and guinea pig of research. This has been going on since date of purchase. It's intermittent and at any time of day
- El Paso, TX, USA
When the vehicle is traveling over 50 mph, and takes sweeping turns / gradual bends on the highway, it becomes apparent that turning right is much harder than turning left. The steering wheel is much stiffer and feels heavier when making right turns at speed, almost like it's permanently stuck in sport mode when the wheel is turned right. It is constantly fighting to get back to center when taking those right turns at speed. Left turns are fine. On two occasions, the wheel suddenly and violently jerked left, trying to get back to center as I was in the middle of a turn/gradual bend on the highway. I almost crashed into the median, and the other two times, almost ran sideways into the cars to my left. The dealer "cannot duplicate" has not checked alignment, or taken other steps to investigate. I bought the car new, and have owned it for less than two weeks.
- Chicago, IL, USA
- Sanford, NC, USA