Approximately in November 2022, I was driving my 2016 Cadillac CT6. While operating at a normal speed of 40 mph, while in traffic the vehicle began to hesitate and a loss of power. The vehicle was towed to Waldorf Cadillac & Chevrolet. The vehicle was diagnosed with a transfer case issue. The vehicle in the repair shop for approximately 4 months. I retrieve my vehicle in February 2023, with a brand-new Transfer Case with a price tag of $2,200. On Thursday, August 3, 2023, I managed to drive the vehicle back to Waldorf Cadillac & Chevrolet to have to vehicle repaired. The vehicle is doing the same thing it was doing, when the vehicle was previously in the Repair Shop. The Technician informed me that Cadillac recommend the fluid in the transmission be changed to a high-performance fluid. This recommendation was issued to the dealers several months ago. Now the dealer is charging me approximately $1,000 for Transmission Fluid. I asked the Technician why the problem wasn't corrected while previously in the shop. No reply. If Cadillac knows this is the problem, why is the customer being charged for this service, if this will correct the problem. There is 64,000 miles on my vehicle.

- Waldorf, MD, USA

This car has safety issues. I purchased a year ago. The axle and wheel broke off in on the car within 30 days. The car has huge manufacturer breakdown. It wouldn't start didn't care what gear it was in it was rolling and almost ran over my friend and ran off into a ditch. I have had several accidents in car due to the rear suspension. Shaking. I brought it in and no one can seem to duplicate it. Both tires have blow off this 2016 CT6 with 23K miles on it I bought it with 26 miles on it 100K warranty no deductible, scratch dent and ding repair and gmac or frank kent where I purchase the car no will the dealers. I bought the extra contracts for are blowing me off. This is ridiculous the car is in the shop now B/C it tore off both mirrors backing into garage. I have no side mirror. The car was driving itself they correct is self and backed into wall. Blowout of new tires, navigation's issue telling me to go to the wrong places but screen shows something else. Having to call onstar just to check diagnostics to see if new car is okay. But they came back with green with all the bent, axle broken off wheel, blowouts navigation issues auto-stop and indicator lights not working in the car.I wonder if the wheel is about to break off again with it being bent on the right side. They say still safe to drive! really! I want this car fixed or another car. Its been in the shop more than it has been with me. I had to purchase new cash due to this right side and suspension. The best place for the car now is where it is in the ship. Steering car is out of line pulls to right hard to steer due to AWD car

- Grapevine, TX, USA