10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
20,839 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Sep 252016

CTS

  • miles
I saw a blue spake when I had gotten out of my car and left the door open. The spark was located on the inside of the drivers side door. I got back in my car. It showed that the drivers door was ajar. I reshot the door it still showed the door was ajar. I pressed the clear bottom the car seemed smoky I tried to roll down the window but my windows was not working nor was the radio. I drove a mile to my home and parked away from the house. I rushed to get everything out of the car. The trunk would not open so I let the back seat down so I could reach my things. The car continued to smoke and ended in a full blaze. We called 911 and the fire truck came and put out the fire.

- Newport, TN, USA

problem #11

Mar 012016

CTS

  • miles
The frame has rusted out on both sides under the front of the car where the manufacturer installed water lines that dripped on the frame causing it to rust completely through on one side and the other is almost there. The dealership and an auto body man told me that it was not safe to drive. I have done everything to take good care of my car so that I could keep it for a long time. I cannot drive or even sell my car. This is a defect for the 2003 but has not been called and I want to know why? I want my car fixed by the manufacturer....

- Key West, FL, USA

problem #10

May 252015

CTS

  • 79,000 miles
My car just shut off in the middle of exceleration.........this happen to me 2X... once to oncoming traffic!!! and the other just before a blue line train...dealership takes this very lightly.I guess someone has to die first..it is in the shop right now. I have so many issues that I don't think I should be having or had when new too..I also noticed that where my airbag on my steering wheel.is looks like it is separating...not sure but it is not flush....I'm afraid to ask about that since all it does is cost me$$$$$$$ also I had brakes fixed that weren't that bad because of noise but the noise is still there not all the time but more frequent and it sounds like its from some part of clutch part not the brakes..... new brakes didn't fix anything.. I am fixing this car more than what I am writing about. The 1st month I bought it I had to return for a bolt was coming loose on my steering column...found out it was a recall. I need to talk to someone for work that was done to my car that later I found was not my work order or my VIN #. or my mileage... after I paid for half the work since my car wasn't brought in for any of that stuff.. only a stability light to be checked... which after 11months when I took it back again... found that was never taken care of.. thats why it would come off and on... I was just tired of being taken... thats how I felt.. being that I am a women........

- Long Beach, CA, USA

problem #9

Feb 042014

CTS

  • 34,000 miles
6 disc cd changer continues to get stuck, after attempting and failing to get cds to eject, I have come to start my car in the morning and they had ejected themselves over night. Other times a continuous noise if power to radio was on would emit as if system was trying to eject cds on it's own but nothing would ever come out. In the end, resulting to even if power to radio was off, cd player still was making weird sounds even if key was not in ignition. All night and day the cd player would emit random noises that I believe may of caused my battery to be destroyed. After a few jump starts, a new battery was purchased. Once the new battery was installed, the cd disc changer has become dormant and makes no sound or any type of response to any control buttons. It won't even go to the cd setting or show any type of error code on the display panel/screen. The car acts as if a cd player never existed. No shop will even attempt to take a look at it to assess the issue under the $100 mark. As of this date and time, all I get to do is listen to the am/fm radio and an occasional cassette tape if I come across one. Very upset about that, considering Cadillac has other bose components, they could of splurged on a better cd system because Cadillac owners have to replace the whole cd system with after market products and lose the control panel display screens or keep the control display screen/panel and deal with only being able to play the radio/cassette player forever.

- Visalia, CA, USA

problem #8

Jun 182009

CTS 6-cyl

  • 75,000 miles
My vehicle is under recall for the ignition. I have had problems with the ignition switch getting stuck when starting the car and a couple of times while the car was running but stopped. I have called my dealer and contacted Cadillac and no one has the part. I drive with hand controls am only 5'2 so I am unable to sit farther back as suggested on the Cadillac website page. Where can I get this fixed. Now.

- Merchantville , NJ, USA

problem #7

Aug 012010

CTS

  • 38,572 miles
After driving for a short time at slow speed, car will shut off going up a hill. Car starts right back up and run for a while but shuts off again while sitting still. At sometime, after this initial event engine light is on, but intermittently. Car driven to dealership. Ckp and cmp sensors found defective.

- Washington, DC, USA

problem #6

Jun 022008

CTS

  • 23,500 miles
Trunk lid kept on falling with no control hitting my spouse's head. Trunk struts found to be defective. When got them from dealership, it was found that hinges did not match. New hinges were redesigned to correct the issue.

- Washington, DC, USA

problem #5

Jan 012011

CTS

  • miles
The trunk will not stay up. It continuously slam down. It has fallen on both my husband an my head and shoulders. It has become very dangerous and General Motors will not correct it, says car too old. All owners be careful!!

- Corona, CA, USA

problem #4

Feb 142005

CTS

  • Automatic transmission
  • miles
Bought car in August of 2004, this is the fourth time car has been put in shop. Car would be still running but "engine reduce power displayed on screen", no gas would go to pedal I would have to coast to a safe location. Dealer claims it is the throttle body, each time they say they have repaired it but this is number 4. replaced a computer chip, flushed out throttle body component, replace craked crank shaft case, haven't heard what now they are replacing.

- Spotsylvania, VA, USA

problem #3

Feb 082003

CTS

  • miles
I wish to complain about a tv ad that Cadillac is currently running for their Cts model, it depicts the car driving blindly at high speed through thick fog. I believe the ad is criminally irresponsible, given the high cost in lives, injuries and property damage that occurs every year when vehicles driven at high speed in fog collide with other vehicles. I have requested Cadillac to immedately withdraw this ad and in the future make some minimal effort to appeal to responsible driving behavior. What action can I expect your Agency to take? joseph a. finn

- Port Townsend, WA, USA

problem #2

Sep 012002

CTS 6-cyl

  • Automatic transmission
  • miles
Navigation system on 2003 Cadillac Cts not functioning properly. Some major cities can not be located, can't set some destinations, mileage from location to destination is incorrect plus other problems.

- Clifton Park, NY, USA

problem #1

Oct 162002

CTS

  • miles
Consumer states that while driving at any speed and no warning the floorboard stays wet and this is a distraction to the consumer. Dealer notified

- Tarboro, NC, USA