10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 59,528 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On May 18th, 2018 I purchased a 2004 Cadillac Cts from top notch auto. The gas gauge, brakes, A/C, blinkers dash buttons all were not working. He said to bring it the next day and they would fix it all. I ran out of gas getting there the next day due to not having a working gas gauge. I spent the entire day there and they did nothing to fix the car. The next day the computer (ECM) went out on the car and the engine light came on saying the catalytic converter was bad. I took the car back and asked for my money back and they said no but would fix it and they had the car for over two weeks. They said everything was fixed but I noticed the car went from 176000 miles to 101000 miles (odometer rolled back). I asked about this and he said it was legal and necessary to fix the car. The day after getting it back the service engine light came on again and the car would not go over 20mph on the road. The codes read PO121, PO23 and this time it was the throttle body and wiring that were bad. The dealer would not pay for it. I paid $498 out of pocket and another 3 days without the car. I told him the brakes were still bad and the car barely stops and pulls hard to the right. On Friday June 22nd they told me to come in to get the cars VIN checked out for my registration and so they can look at the brakes. They said they brakes are fine (they are not) and he took my keys and would not return them until I signed documentation saying I would not complain or take him to court. It is now July 9th, 2018 and they will not give me my plates or registration and say I am stuck paying for this death trap of a car.
- Gilroy, CA, USA
My car was in motion on the interstate. The car is used but excellent condition and recently purchased. I felt a jolt got off the next exit and car will not start, all batteries come on, everything else works
- North Augusta, SC, USA
On Wednesday, October 18, 2017, while driving from work I had to suddenly apply to my brakes. In the process, from out of no where my car just cut off and continue to cruise along. I had to cruise to the side of the highway and at the same time my stern wheel was hard to turn. Once I came to a stop on side of the highway I attempted to put my car in park and turn my ignition switch to the on position. This was a very scary situation for me, because I was on the highway.
- Jackson, MS, USA
Car with intermittant starting problems. Car was able to take a jump but no longer able to take jumps. Went to start car and key stuck in ignition, temp gauge and gas gauge not working. Service theft system on. The vehicle is unable to move from driveway. Has tried both cars keys and no change. Had battery, alternator and starter checked. All were fine. Car still stuck.
- Rosenberg, TX, USA
Service theft system has came on randomly which would not let the car be moved out of park. Which also causes the key to not be removed from ignition. The car also has intermittent starts and can be jumped at the starter relay in the fuse panel. This all happened when the car was stationary. It makes the gas gauge and temperature gauge not work but speed and RPM do work.T he lights on the shitter do not work along with rc not functioning and theft symbol showing on instrument cluster also..
- Danube, MN, USA
Takata recall. The contact owns a 2004 Cadillac Cts. When the contact attempted to start the vehicle, it did not start. There was no warning indicator illuminated. The vehicle was towed to the contact's residence. The failure was not diagnosed and the manufacturer was not notified. Meanwhile, the contact received notification of NHTSA campaign numbers: 05V024000 (air bags), 10V105000 (service brakes, hydraulic), and 14V394000 (electrical system). The failure mileage was 120,000. Parts distribution disconnect.
- Hollis, NY, USA
Strong smell of gasoline leaking from fuel tank when filled over 3/4 tank and sending unit not operating properly with some noticeable hesitation, fuel gauge no longer reports correct amount of fuel in tank same issue as Cadillac Cts-V NHTSA campaign number: 14V542000, with the fuel pump sending unit overheating and burning a hole in the unit.
- Eliot, ME, USA
The contact owns a 2004 Cadillac Cts. The contact stated that while driving at various speeds, the fuel and the temperature gauge failed to provide the accurate readings. In addition, the security system and the tire warning lights illuminated. The vehicle was taken to the dealer where the computer system was replaced however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 31,557.....updated 0711/16
- Sun Valley, CA, USA
The contact owns a 2004 Cadillac Cts. When the ignition was turned to the off position, the key failed to eject from the ignition. The failure recurred continuously. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was included in NHTSA campaign number: 14V394000 (electrical system). The failure mileage was approximately 85,000.
- Savannah, GA, USA
The contact owns a 2004 Cadillac Cts. The contact received notification of NHTSA campaign number: 14V394000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Vicalia, CA, USA
The contact owns a 2004 Cadillac Cts. The contact received a notification of NHTSA campaign number: 14V394000 (electrical system) however, the contact was unable to have the vehicle serviced under the recall because the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Michigan City, IN, USA
2004 Cadillac Cts. Consumer states recall was issued for car and have yet to get to get fixed due to no parts. The consumer stated the parts finally arrived and the recall was completed. Recall # 14V394000.
- Chesterfield, MO, USA
I brought my Cadillac Cts 2004 to dealer for tranny service change they said there was a recall on my keys they asked for them and if we did not have both of them they would not be able to do it so I got the other key and then they did the work my key had a 1 on the back of it and a 2 on the back of my faience for the memory seats my keyless entry 's have the same numbers so they do the work "put plastic inserts and a little key ring on two keys" thats what the recall was for, they give me keys back but I noticed they are not my keys there are no memory numbers on them so I talk to the service manger told him my problem he did not even ask his workers what happened he went straight into denial and said my keys never had a number on them and instead and implied me and my faience were delusional 'we know our Cadillac" also they changed my ignition sleeve in my steering column I know this because I turn it every time I get in and the one they replaced it with looks like a dog chewed it its so beat up so I did some research and my vehicle comes with a key called a circle plus key the keys the Cadillac company gave me back are a key called PK3 not my original key so I go home, go to a GM dealer ask to make my keys with my VIN # they make me circle plus key looks just like the one I gave them in the first place low and behold it don't work on my ignition now.......... so I have my mom bring the key I had made for her "because I misplaced them a couple months earlier had a lock smith make that opened my door and started my car after programming it that key does not work now!!!!!!!!! my air bag light comes on now witch makes me think my air bag system is now not up to par from the ignition not right.... so I then go to the Cadillac dealer were the problem originated from ask them to make me a key "told them I lost them".
- Inverness, FL, USA
The contact owns a 2004 Cadillac Cts. The contact stated that the recall notice for NHTSA campaign number: 14V39400 (electrical system) was received in October of 2014. The dealer informed the contact that the part needed for the recall repair would not become available until approximately the end of December of 2014. The manufacturer was not notified of the delay. The VIN was not available. The contact had not experienced a failure.
- Brookfield, WI, USA
The contact owns a 2004 Cadillac Cts. The contact stated that the key failed to release from the ignition which prevented the vehicle from turning off. The vehicle was not taken to a dealer or independent mechanic. However, the contact mentioned an independent mechanic came to her residence and was able to turn off the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
- Hackett, AR, USA
2004 Cadillac Cts. Consumer writes in regards to GM recall #14172.* ld the consumer has since sold the vehicle.
- Midfield, AL, USA
My Cadillac Cts 2004 key is stuck in the ignition and will not release. The car was towed to two different dealerships one said it was a battery. I purchased a new one that wasn't the problem and one thought it was the alternator and that wasn't the problem. I did have a recall on the key ring and got that taken care of, but honestly the same recall that is dealing with the camaros and the cobalts need to be enforced with the Cadillac. GM new there was something faulty about the keys getting stuck in the Cadillac. I've been on several forums and we all have the same problem!
- Little Rock, AR, USA
The contact owns a 2004 Cadillac Cts. The contact received a recall notification for NHTSA campaign number: 14V394000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
- Middel Island, NY, USA
The contact owns a 2004 Cadillac Cts. The contact received a notification for recall NHTSA campaign id number: 14V394000 (electrical system). However, the parts needed were not available. The dealer provided an unreasonable timeframe as to when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
- Trevose, PA, USA
- Bristow, VA, USA