3.1
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 45,507 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On May 18th, 2018 I purchased a 2004 Cadillac Cts from top notch auto. The gas gauge, brakes, A/C, blinkers dash buttons all were not working. He said to bring it the next day and they would fix it all. I ran out of gas getting there the next day due to not having a working gas gauge. I spent the entire day there and they did nothing to fix the car. The next day the computer (ECM) went out on the car and the engine light came on saying the catalytic converter was bad. I took the car back and asked for my money back and they said no but would fix it and they had the car for over two weeks. They said everything was fixed but I noticed the car went from 176000 miles to 101000 miles (odometer rolled back). I asked about this and he said it was legal and necessary to fix the car. The day after getting it back the service engine light came on again and the car would not go over 20mph on the road. The codes read PO121, PO23 and this time it was the throttle body and wiring that were bad. The dealer would not pay for it. I paid $498 out of pocket and another 3 days without the car. I told him the brakes were still bad and the car barely stops and pulls hard to the right. On Friday June 22nd they told me to come in to get the cars VIN checked out for my registration and so they can look at the brakes. They said they brakes are fine (they are not) and he took my keys and would not return them until I signed documentation saying I would not complain or take him to court. It is now July 9th, 2018 and they will not give me my plates or registration and say I am stuck paying for this death trap of a car.
- Gilroy, CA, USA
Strong smell of gasoline leaking from fuel tank when filled over 3/4 tank and sending unit not operating properly with some noticeable hesitation, fuel gauge no longer reports correct amount of fuel in tank same issue as Cadillac Cts-V NHTSA campaign number: 14V542000, with the fuel pump sending unit overheating and burning a hole in the unit.
- Eliot, ME, USA
There was a campaign number 14V-542. For Cts-V recently not for Cts for the same problem. We had no alarm indicating that fuel pump was faulty. After verification at the dealer we were told the fuel pump module melted. They did not understand why the car did not catch on fire. The only indication we had was a strong smell of gasoline. The garage replaced fuel pump module and connection.
- Bonita Springs, , FL, USA
- Vernon, CT, USA