WHILE DRIVING CAR ON CITY STREET ABOUT 2 MILES FROM HOME, NOTICED SMELL COMING OUT OF VENTS. PULLED OVER TO CHECK FOR PROBLEM AND FOUND THAT THE ENGINE COMPARTMENT WAS ON FIRE. CALLED FIRE DEPT WHO CAME AND PUT OUT THE FIRE BUT THE FRONT OF CAR WAS COMPLETELY DESTROYED. CALLED GM CUSTOMER SERVICE TO REPORT AND THEY BASICALLY TOLD ME THEY WERE NOT GOING TO GET INVOLVED. NO INVESTIGATION OR HELP WHAT SO EVER. IT APPEARS TO HAVE BEEN CAUSED BY SOME KIND OF ELECTRICAL SHORT, NOT FUEL RELATED. FIRE APPEARED TO HAVE STARTED ON PASSENGER SIDE OF ENGINE NEAR THE BATTERY. THE CAR CONTINUED TO RUN NORMALLY WHILE ON FIRE.
Very disappointed in Cadillac customer service. They did not want to know anything. All I wanted from them was to investigate as to the cause of the fire. I didn't want them to pay me money.
They did however thank me for customer loyalty and hoped I would purchase another vehicle from them.
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WHILE DRIVING CAR ON CITY STREET ABOUT 2 MILES FROM HOME, NOTICED SMELL COMING OUT OF VENTS. PULLED OVER TO CHECK FOR PROBLEM AND FOUND THAT THE ENGINE COMPARTMENT WAS ON FIRE. CALLED FIRE DEPT WHO CAME AND PUT OUT THE FIRE BUT THE FRONT OF CAR WAS COMPLETELY DESTROYED. CALLED GM CUSTOMER SERVICE TO REPORT AND THEY BASICALLY TOLD ME THEY WERE NOT GOING TO GET INVOLVED. NO INVESTIGATION OR HELP WHAT SO EVER. IT APPEARS TO HAVE BEEN CAUSED BY SOME KIND OF ELECTRICAL SHORT, NOT FUEL RELATED. FIRE APPEARED TO HAVE STARTED ON PASSENGER SIDE OF ENGINE NEAR THE BATTERY. THE CAR CONTINUED TO RUN NORMALLY WHILE ON FIRE.
Very disappointed in Cadillac customer service. They did not want to know anything. All I wanted from them was to investigate as to the cause of the fire. I didn't want them to pay me money.
They did however thank me for customer loyalty and hoped I would purchase another vehicle from them.
- woodiee03, Winter Springs, FL, US