My car was brought in for vibration at alderman Cadillac in meriden I took it in and come to find out, it was the power steering and a motor mount. The dealer asked me if I wanted to take the car after it was fixed although he told me that it wouldn't be safe to drive. I received the vehicle 3 days later and the problem was still there. My steering wheel was also loose and the alignment was off. I took it back to the dealer withing 20 hours to tell them that it was not fixed and that the car all of a sudden drives totally different and not in a good way. The manager of the service department told me that they can't fix the car because it's too much work. I did not feel safe driving my vehicle which I told the dealer about 5 times. That did not matter to them at all. The dealer argued me down and I told them that I will not drive my vehicle in the position it was in. I will continue to go as far as I need to do get this unsafe situation handled. I do not appreciate this. I trusted in Cadillac and I will never go back there again.

- West Haven, CT, USA

As I approached a street from a store parking lot, I stepped on the brake but the car did not slow. As I saw I was not going to stop, I tried to steer the car to the right to try to avoid crossing into traffic. The steering wheel would not turn. I was going very slowly and saw the face of the driver of the car that hit me. That car hit my car twice. Once in the front left corner and then in left rear corner, as my car spun 90 degrees to the right from the first impact. Someone asked me if my car had turned off. I said I didn't know because the engine is so quiet. A responding sheriff's deputy told my husband the driver who hit me said he saw me looking at him and was sure I was going to stop. Later analysis by a Cadillac technician revealed error codes from the front wheel speed sensors. I have been told a wheel speed sensor malfunction can affect braking.

- Houston, TX, USA

The contact owns a 2012 Cadillac Cts. The contact stated that while driving in reverse and turning the steering wheel, the contact heard a knocking sound as the steering wheel began to shake abnormally. The failure recurred numerous times. The vehicle was taken to a dealer for diagnosis where he was informed that there was no remedy available for the failure. The manufacturer was notified but offered no assistance. The vehicle was not repaired. The failure mileage was 30 and the current mileage was 16,000.

- Green Well Springs, LA, USA