The contact owns a 2017 Cadillac CTS. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V086000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

- Miami, FL, USA

The contact owns a 2017 Cadillac Cts. The contact received a recall notification for NHTSA campaign number: 19V086000 (steering) and stated that the repair exceeded a reasonable amount of time. Fitzgerald Chevrolet (114 baughmans lane, frederick, md 21702) confirmed that parts were not available to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Boyds, MD, USA

The contact leases a 2017 Cadillac Cts. While driving various speeds, the steering wheel seized without warning and became difficult to steer. The contact continued to drive the vehicle to her residence. The contact received notification of NHTSA campaign number: 19V086000 (steering); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called king O'rourke Buick GMC (located at 756 smithtown bypass #102, smithtown, NY 11787, (631) 982-4447) and was informed that the part was not available. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure and provided case number: 95151697980. The approximate failure mileage was 17,100. VIN tool confirms parts not available.

- Kings Park, NY, USA