10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 43,477 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
- the contact stated that while driving the 2000 Cadillac Catera at 65 mph noticed that something was burning. She turned off the seat, then turned on the seat. After arriving at her destination, and returning to the vehicle noticed the front of the driver's seat and the end of her coat were burned. The vehicle hasn't been driven since.
- Mount Laurel, NJ, USA
The contact activated both front seat warmers for a period of at least five minutes. She and the passenger got into the vehicle and fastened the seat belts. Shortly after, she noticed the passenger was scooting to the edge of her seat. Smoke was coming from the front of the back rest portion of the passenger seat through the upholstery. The contact turned off the engine, and both parties quickly escaped the vehicle free of injury. The contact and passenger stood outside the vehicle and saw smoke, but no flames. They waited about 15 minutes and reentered the vehicle. The passenger side seat was cool to the touch. The contact placed the seat heater dial to zero. There was slight damage to the seat. The next day she drove the vehicle to the dealer, who visually inspected the damage and the seat heater. He did not service the vehicle, but scheduled the vehicle for repairs after the holidays. The dealer suspected there was a problem with the wiring of the seat heater. He instructed the contact not to use the seat heater until repairs were made.
- Proctorville, OH, USA
- Indianapolis, IN, USA