Tire size: 235/55R17 99H In February 2022, I purchased a set of 4 Yokahama tires from Discount Tire Co., located at 2707 NW Loop 410, San Antonio, TX 78230. The mileage on the car was approx. 89,000. In February of 2024, my mechanic notice tread lifting on the tires, so I took the car to Discount Tire Co., located at 1755 SW Loop 410, San Antonio, TX 78227, and the service tech told me that I had not been rotating the tires property, which was what was causing this issue. I assured him that I had been rotating the tires. The tech said to let them rotate them again and the tire tread would "smooth out" over time. Mileage on the car at that time was approx. 118,000. In August of 2024, my mechanic again noticed the continued tread lifting on the tires. My mechanic stated that it appeared the tires had "dry rot". When I told him that Discount Tire had said it was from incorrect tire rotation, my mechanic said that what was happening to the tread could not possibly be from bad tire rotation. Further, he told me this type of tread lifting was dangerous for me to continue to drive on these tires. So, I took the car to Discount Tire Co., located at 3118 Goliad Rd., San Antonio, TX 78223. After explaining what my mechanic had just diagnosed, I requested the warranty that I purchased extra for all 4 tires be used to replace them. The manager at Discount Tire refused to replace my tires under warranty, which clearly appear to be defective. Mileage on the car at this point is approx. 126,000. The manager claimed they were not defective and safe to drive. I had him put this statement in writing prior to me leaving the store. The manager then offered to sell me a new set of tires for a discounted price of $800 +warranty cost for the 4 new tires. The manager refused to allow me to take MY "defective tires" with me for further analysis by another facility. I continue to drive on these Yokahama tires because they have been deemed "safe" by Discount Tire Co.

- Pleasanton, TX, USA