10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
37,800 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Nov 252021

DeVille

  • miles
[  ] I had purchased my car used. I found that there was a recall on this model. I went online and ran the vin # and confirmed that. I called the dealership and explained they looked it up and confirmed it needed to have the original plastic fuel rail replaced with a new stainless steel fuel rail. They informed me that they had to order the parts from Michigan an it would be 2 weeks for the parts to get here and then we could set up an appointment to bring the car in. over 2 weeks later they called and we set up the appointment I had started the car the morning of the appointment for it to go to the dealership. I  needed to grab something from in the house so I turned it off to go back in my house. I was answering a text on my phone and as I looked up to get out of the car there were flames coming out from between the fender and the hood. I rushed to the front of the car to put the flames out.. I just got the car a d couldn't afford to let turn to the ground. I took off my hoodie and used it to UT out the flames while doing so the hood came down and hit me in the back of my head, I burned my left hand pretty badly and burnt off my arm hair. I have had a ringing in my ears since I was hit in the head. I called the dealer and told them what happened and I would have to get it towed in. They said okay it took three days to get a tow truck because we had a snow storm. The tow companies were booked. I got the car to the dealer and exspected them to start the job.  The parts were ordered and there. It had been over 3 weeks now that had gone by since I first talked to the dealership and they ordered the parts I waS waiting for. Now the car has been there for over a 2 weeks and  not  even been touched.  I was finally told by the service department  to call customer service about the recall. I called the # i was give spoke to someone and explained everything. After I was told they didn't know why I called. The dealership should just handle the repair. I called service and

- Seatac, WA, USA

problem #4

Oct 272014

DeVille 8-cyl

  • 189,000 miles
I backed out of my driveway and proceeded down the highway and the passenger side airbag exploded on my wife's arm. I am afraid that it will happen on the drivers side while driving. What should I do for safety sake?

- Little Rock, AR, USA

problem #3

Nov 032002

DeVille 8-cyl

  • miles
1997 Cadillac Deville. ***dimsii IVOQ entry posted after 12/12/02 cut-over to artemis****769735

- Greensboro, NC, USA

problem #2

Mar 232002

DeVille

  • miles
None

- Brockton, MA, USA

problem #1

May 281997

(reported on)

DeVille

  • Automatic transmission
  • miles
The cruise control display light goes out even when cruise control is still activated.

- Wethersfield, CT, USA