10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 45,782 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I purchased a 2007 Escalade and have had it for just about 1 year. So far I have had to replace a defective windshield, hubs, evap sensor, purge valve, fuel level sensor, transmission, defective rims, plus the normal wear and tear items....brakes, rotors, battery. All of which happened to go right around 90,000 to 100,000 miles. I contacted Cadillac to address the issues and compensate some costs as this SUV has always been regularly maintained with the best products available including synthetic oils. They refused to work with me.... well today the icing on the cake. My grandfather passed away this week, while moving his personal belongings and having a full truck load of them the truck caught on fire. Smoke began to pour in from the dash by the windshield the under the dash. I opened the hood and flames shot out burning my hand. The police & fd came. Thank god for the family in the home near by who ran out with a fire extinguisher. I had to pay for a tow from Maine to nh. I was out of state, the dealer is closed until Monday. Find a vehicle to use to go to NY where the funeral service are being held. This vehicle is undependable, unreliable, junk that is unsafe. Not only is it because this one is a lemon but because they do not back the product. GM does not care about the publics safety. They don't care if folks get injured or killed. Many of the issues I have had are safety issues but GM dose not find them to be. If a transmission locks up when you are doing 65 on a highway and drops to 20 I think that's a safety issue. At least that is what I have been told by multiple mechanics. If your windshield is defective due to the plastic and glass separating and you can't see to drive, that too is a safety issue. If your hubs go bad your wheel can come off at any speed...another issue. And if you are trapped in a burning car. I would also say that may be an issue too.
- Portsmouth, NH, USA
The contact owns a 2007 Cadillac Escalade. While driving approximately 55 mph on normal road conditions, the vehicle came to a stop and the gear shifter was placed into reverse. The reverse mode, tilt down exterior mirrors failed to operate. In addition, the vehicle failed to respond when the accelerator pedal was depressed. The vehicle lurched forward unexpectedly. The failures occurred whenever the vehicle was in operation. The vehicle was taken to the authorized dealer for inspection and they stated that there was no program available to repair the reverse mirror failure. They could not determine the cause of the other failures. The vehicle has not been repaired. The failure mileage was 25,000 and current mileage was 45,000.
- Coconut Creek, FL, USA
2007 model Cadillac Escalade while parked in a garage, not driven for about 2 days caught fire all on its own and burnt down causing extensive damage to property and other vehicles.
- Menlo Park, CA, USA
: the contact stated while depressing the accelerator pedal from a stopped position the vehicle hesitated. The problem occurred intermittently. The vehicle was driven to the dealer who could not duplicate the problem. Updated 07/05/06.
- Anaheim, CA, USA
- Baton Rouge, LA, USA