10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 66,400 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Lighting we own two Escalades from 2008 and have the same exact problem in both cars. Condensation in the headlights and burn them out we were quoted $1,000 for each headlight to fix min!!! heated seats are out in both trucks rims are pitted and pealing. Have had a problem with the rims weeks after rolling out of the showroom so disappointed
- River Vale, NJ, USA
The ground wire on the seat heater control box, (located under the passenger seat), becomes so hot that it melts the insulation on the wire and eventually burns loose from the plug connection. It is a known problem with this car but GM refuses to fix it unless the owner pays for it, (nearly $1,000). I have repaired this myself on 3 separate occasions but it is a design flaw and the problem keeps re-occurring.
- Minden, NV, USA
First I would like to note that this is the second time this issue has occurred.that being said you can understand why a person would be frustrated when they dish out an estimated 700 dollars for repairs only to be facing the same issue no more than a year later.the problem is with GM's heated seat design. This is not an isolated issue; doing a quick search will bring several forum threads with users reporting the same issues.with the current status of GM in regards to failure to act on potential fire hazards, it's no surprise that they are turning a blind eye here. They are fully aware of the issue and will not take the time to find the root cause. Several users have reported recurring issues even after the "fire hazard" has been fixed/replaced by the dealer at the owners expense. This issue happens when I use the auto start feature in cold whether.I live in Minnesota and the temperatures get rather cold, it's really nice to use this feature whenever possible, however, when using the auto start in cold weather, several users as well as myself have reported that this is what is causing the melting wires due to resistance issues relating to the cold weather. The wires under the passenger seat get so hot that you can actually smell it burning as well as visually see the burn damage upon inspecting the control unit which is under the passenger seat. The scariest part of it all is that no fuse will trip during this hazardous process. The wire will simple melt to the point where it will no longer make a good contact and then "hopefully" quit working without causing additional damage. It's only a matter of time before a report comes in of a vehicle burning to the ground, hopefully no one will be hurt because of GM's failure to act "again". either way, if it does, I will be contacting the news and supplying them this submission as proof that a complaint was filed.
- Woodbury, MN, USA
The front seat heaters failed. Prior to failure I noted a medium-strong burning smell, but couldn't identify the source. When I took the vehicle to the dealer they reported that the climate control seat module (ccsm) had melted due to too much current passing through it. They quoted me $1092 to replace the part, which might or might not solve the problem.
- Glenwood Springs, CO, USA
- Andover, MA, USA