THIS IS FOR SAFETY RECALL IN oct 2019- regarding the brakes- it has ALREADY BEEN MADE AWARE TO DOT. This is in regards to getting a refund for my almost 4k out of pocket expense. The brakes went out completely in sept 2019 ( in 5-7 mph I could not stop in traffic even with them all the way pushed to the floor. and caused a front end collision ad the brakes been working normally this would have never happened. I was wondering what i needed to do ( or if i can ) to get reimbursed for the damages that i incurred on fixing my vehicle. ( around 4,000). Or if i need to notify Cadillac of this issue. Also the vehicle went in for repairs after the recall was issued ( we were never told or advised by the dealer that there was a recall open) and have no idea why the dealer would not even tell us, or advise us of such.

- Plainfield , IL, USA

I purchased a 2015 Cadillac Escalade on 9/6/2019 from mcgovern Hyundai in brockton, Massachusetts. The vehicle was being sold and on display and was transported from the mcgovern Buick GMC dealership in mansfield, Massachusetts. The vehicle identification number or VIN number is [xxx]. since I bought the vehicle, I have had to return it to the dealership a total of 3 times within 7 days, 8 times within 30 days and 10 times within 45 days. The most recent was on 11/4/2019 of which the dealership ignored my continuous appeals to fix the engine noise(s) and asked that I contact mastria in raynham Massachusetts and deal with them because the car was there for repair and have them deal with my concerns. My vehicle has been out of service for repairs for a total of 14 days. Initially, when I requested mc govern Hyundai that it be repaired, I was told by the service department that the part and/or parts were in back order and that the uaw was on strike. I have had to drive from fall river to brockton for all of these issues. Keeping in mind that mcgovern dealership in mansfield is a Buick GMC dealer, I had initially been in contact with the salesperson, tom, and on 9/10/2019, 9/11/2019 and 9/12/2019, I drove to the Hyundai dealership after work for him to witness the issues including the issue with the engine getting progressively worse.I notified the Hyundai service department about the issues that I was having and that the applique on the driver?S passenger side was loose or broken. She stated that the uaw was on strike and that she would take care of it. To date applique has not been fixed. I have contacted them numerous times and they tell me to contact mastria GMC in raynham MA. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fall River, MA, USA