Power steering locks up whenever it decides to without warning. Its happened several times. Dealership saus nothing found wrong. We have hit curb once and tonight it happened while exiting the interstate causing me to run off the road.

- Abilene, TX, USA

I was driving on a two lane highway and I suddenly lost control of the steering wheel. The steering wheel became very hard to maneuver causing me to veer out of my lane causing a crash. The airbags also did not deploy fully causing me to have a dislocated shoulder and broken ribs. The car also caught on fire during impact and I had to be pulled from the vehicle. The recall regarding the steering wheel locking up on me is most likely the reason I lost control of the vehicle.

- Milwaukee, WI, USA

The contact owns a 2015 Cadillac Escalade. The contact stated while exiting a parking spot, when the vehicle seized. The contact stated no warning light was illuminated. The vehicle was tot drivable. The vehicle was towed orr Cadillac located at 8750 business park dr, shreveport, la 71105, (318) 798-7250, where it was diagnosed with needing starter and battery to be replaced. The vehicle was repaired but 1 month later she experience the failure for a second occasion. The vehicle was towed local dealer orr Cadillac GMC located at 400 tx-63 spur, longview, tx 75601, (903) 757-6600, where it was diagnosed with needing unknown wiring to be replaced. The vehicle was repaired at the moment. The contact stated on 7/1/2017 while driving 25 mph, when the vehicle was seized and the steering wheel also seized causing her to loss control and collide into tree. Both frontal airbags did deploy. The contact stated she and her 5 children's sustained minor injuries (bruises) but did not seek any medical attention. A police report was filed. The vehicle was not drivable. The vehicle was towed to independent mechanic and then towed to local dealer wagner Cadillac located at 4100 S broadway ave, tyler, tx 75701, (903) 705-0787, where it was diagnosed with needing transmission, engine, brakes, air bags, dashboard, windshield, all 4 tires and rims to be replaced. The vehicle was repaired. The contact stated she had experience the failure around 14 times in total. The manufacturer had been informed of failure. The failure mileage was approximately 46,000.

- Karnack, TX, USA

My vehicle stops running when I am placing it in reverse or making slow turns. The car turns off and the driver assist screen turns off (cameras do not work) and then my car says 'service: Driver assist'. I have been driving at a low rate of speed on the street and my car stops running and the steering wheel becomes very tight and hard to turn. When I am backing into a parking space, my steering wheel is hard to turn and the car shuts off and the screen that shows my cameras goes out and then the car comes back on. It is very scary. I am very afraid that the car will stop running while in motion again and cause an accident. I have contacted onstar about this and requested roadside assistance, it was the weekend and they would not send them. The car turning off has occurred more than 7 times in the past month. It started in April 2020.

- Little Rock, AR, USA

1) air bag light comes on in vehicle. 2) R-134 leaks 3) body and or rear reverse light fixture has condensation and water gets in area in front of sunroof. 4) rear back door no unlock all the time. 5) powertrain work performed at dealer and experiencing slipping. 6) steering column noise/clunk

- Oak Harbor, WA, USA

I purchased a certified pre-owned 2015 Cadillac Escalade from a dealer in san diego. I have put approx 5K miles on the vehicle in the 6 months that I've owned it. It has been back at the dealer for service four times (approx 30 days total the dealer has had the car) for the same issue, which is a shuddering, hard-shift and vibration issue with the transmission. There have been no repairs that have remedied the issue. The dealer continues to follow a protocol procedure each time, none of which have worked. I have contacted General Motors and will also be proceeding with a lemon law claim.

- San Diego, CA, USA

I just received the power steering software update for the loss of power steering last week. About five or six times now the steering has been very hard and almost impossible to turn the steering wheel. It never done this before the software update

- Waterford, MI, USA

The contact owns a 2015 Cadillac Escalade. While driving 10 mph and depressing the accelerator pedal, the vehicle felt as if it shifted and the steering seized. There were no warning indicators illuminated. The vehicle was serviced per NHTSA campaign number: 18V586000 (steering) at open road Cadillac (334 columbia turnpike, florham park, NJ 07932, 973-538-5650); however, the failures recurred. The manufacturer was not notified of the failures. The failure mileage was approximately 88,500.

- West Orange, NJ, USA

There is a knocking / popping sound coming from the steering column on turns and low speed driving. Happens constantly now and we're just out of 50K warranty by 2000mi.

- Austin, TX, USA