10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 10,019 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
When applying the brakes at a slow speed (>20 mph), the brakes seem -€œspongy-€. The brake pedal seems to require further travel to stop the vehicle. It feels as if air is trapped in the hydraulic system and this does not happen all the time, it is an intermittent problem.
- Hampton , VA, USA
Vehicle is affected by steering and breaks the car jurks
- Montebello, CA, USA
My car was the subject of a brake recall N192268490, I have had it to the dealer in flemington GM twice, the last time approximately 2 weeks ago. My car was kept for nearly 10 days and I still have a problem with the brakes, specifically hard braking and prolonged braking distance. Today at 1045 am I called customer service at Cadillac GM and they were completely unhelpful telling me to bring it back to the dealer again. I need this fixed in a competent fashion
- Belle Mead, NJ, USA
It has happened several times, while driving in a parking lot at 10 mph while making a turn the engine shut off, lost steering and brakes and the stabilitrak warning light came on... the engine restarted in about 5 seconds... I contacted Cadillac main office lawanda 855-880-1400 ex 5911833 and sent a email to mary barra CEO... they gave me a case #[xxx] they are aware of the problem and recalled over one million vehicle but my VIN number has not been added yet.. they will not fix it till GM adds my VIN to the national recall #18289... I was told off the record that money trumps consumer safety....they are making us pickup the car with the knowledge by us driving the car could kill someone if we loose steering and brakes while driving... parts of this document have been redacted to protect personally identifiable information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Boca Raton, FL, USA
The contact owns a 2017 Cadillac Escalade. While driving 60 mph, the vehicle shook violently and brake fluid leaked from the vehicle. The vehicle was taken to vera Cadillac (300 S university dr., pembroke pines, fl 33025, (954) 998-1684), but the failure could not be diagnosed. The contact stated that the vehicle had been serviced multiple times, but the failure recurred. The manufacturer was not informed. The failure mileage was 1,300.
- Miranamar, FL, USA
The contact owns a 2017 Cadillac Escalade. The contact stated that the vehicle rolled away independently. As a result the vehicle was involved in a rear end collision. There were no injuries and a police report was filed. The vehicle was deemed operable. Hove Nissan (1405 N kinzie ave, bourbonnais, il) was unable to diagnose the cause of the failure. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 17,000.
- Kankakee, IL, USA
Brake and gas pedals moved on their own without being commanded. Happened several times, vehicle not moving at the time. Took to the dealer and they observed it. Could not find the problem, sent me away. Happened again and dealer ordered a sensor to be installed when it comes in.
- Old Tappan, NJ, USA
- Victoria, TX, USA