Passenger side front exterior door handle broke loose from the body of the vehicle. I contacted the dealer for repairs and was quoted $300+ for the repair. I looked online and was surprised that this is an issue for numerous owners. So I contacted Cadillac, and was initially told it was under warranty, and to take it in to the dealer for repairs at no cost to me. After taking off work, was told by the dealer that this was not true, when actuality the interior handles are the actual handles under warranty for the chrome pealing. At this point the chrome on the interior handles were not a concern of mine. After going back and forth with GM/Cadillac and my local dealer for a couple of months, I bought a replacement handle and did the repair myself. About a year later the passenger side rear exterior door handle separated from the body, I contact Cadillac to make a complaint, I do get a call back, the rep ask me what do I want them to do, I say " it would be great if they knowing this is a ongoing issue that they pay for the repairs", I was told " this is not a safety issue and doesn't fit the category of having a recall issued", I stated well if I was in an accident, and someone needed to open the door from the outside, is this not a safety issue" I was basically told no. Again they ask what do you want us to do" I said well, this is my second handle that has broken, at least pay some portion of it, I was told that is left up to the dealer to decide. When my first handle broke, I tried to negotiate with the dealer to bring the cost down, with no success. So I let the rep., know just annotate this as a complaint. I again went on the internet and purchased a handle and did the repair myself. The handles can be found for less than $50 (with a warranty) and take about 30 min. To install. My interior handle were never replaced, go figure, no longer under warranty.

- Hopewell, VA, USA

I just like inform to whom it may concern I am owner of cadilac Escalade esv that I bought brand new back in December of 2006, I would like to explain that this was by far my worst experience with any car that I have ever bought in my life in one year time the car sat at the dealer more than 3 months for many issues and defects and when I mean many I mean over 80 issues with the car and most important these cars have major defect on their bakes I had almost a serious accident when the two front calipers brakes failed and the was only 6 months in my hand since then it has had other brake failures and many other defects including wire harness to catch on fire this car is ticking time bomb waiting for something else to go wrong I am very disappointed with GM the manufacturer of Cadillac until today from day one it has had dead battery if you let it sit for more then 3 days from day one including engine light also from day one that they never were able to fix I am sorry to say this but these cars or very unsafe so body should talk to the manufacturer to fix these serious issues some body can get hurt from these problems thank you for your time.

- Bloomfield, NJ, USA

The vehicle in question is a 2007 Cadillac Escalade esv. This vehicle has been in the shop 26 times in 10 months for multiple electrical problems and has had numerous replacement parts installed. The vehicle has had electrical problems causing engine failure while driving, navigation failure while driving, motorized gas and brake pedal movement while driving, fuel tank electrical issues, all of which has created unsafe situations for my wife and children riding in the vehicle. The vehicle is undependable due to numerous electrical issues. I have tried to work with Cadillac for a replacement with no successes. If we continue to drive this vehicle as directed by Cadillac, it is just a matter of time before an injury or death occurs. The entire electrical system needs to be looked at for the entire Cadillac line as there are numerous complaints regarding electrical issues with this brand.

- Deridder, LA, USA