Manufacturer Recall NumberN252494000 NHTSA Recall Number25V274 Recall StatusRecall Incomplete, remedy not yet available Hello, I was informed of this recall 25V274 but the issue has yet to be resolved despite my attempts to schedule service. I contacted Marvin K Brown on May 9th 2025. I have been unable to get a clear timeline for repair.-??] As this recall involves a potential safety risk, I am requesting immediate assistance in resolving the matter. Please advise on the next steps and how soon the necessary repair or remedy will be made available. --

- Bonita, CA, USA

I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized GM dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the -??remedy is not yet available.-?? However, GM-??s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner-??s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure GM and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in GM-??s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require GM to take immediate corrective action.

- Baton Rouge, LA, USA

10 speed transmission valve body failed with 14k miles which resulted in inability to accelerate/shift and the car would not shift into reverse. After researching this appears to be a very common problem experienced by owners of other GM vehicles with the same 10 speed transmission.

- Glen Cove, NY, USA

The transmission needs a new valve body at 43,491 mile, and is available for inspection upon request. My safety was put at risk because I was driving on the highway at approximately 70mph, when all of a sudden I received a loss of power message on my dashboard along with the check engine light. The vehicle then shifted HARD into a lower gear and there was an obvious loss of power along with higher than normal RPMs and a severe loss of fuel economy. I had to pull over to the shoulder and turn off the vehicle for 10 minutes hoping that everything would be fine. I brought it in to the dealership today, and they confirmed that it's the transmission valve body. Previous symptoms have been hard shifts when shifting out of park, and occasional loss of power to the engine. I don't understand how it is possible for these parts to be back ordered if they are still manufacturing these transmissions for the newer 2025 models and soon to be 2026 Escalade models. This is a real safety issue aside from the engine recall fiasco that GM is under fire for. They need to be investigated for both the transmission and engine problems!

- Evergreen Park, IL, USA

Vehicle: 2023 Cadillac Escalade Mileage at Incident: Approx. 43,000 Date of Incident: April 1, 2025 I had my 2023 Cadillac Escalade serviced at the dealership to replace two tires and perform an oil change. After waiting over four hours, I left -?" only to have the vehicle completely lose power while driving at 60 mph on the highway, just 18 miles later. A message instructed me to restart the vehicle, but it would not crank. I was forced to pull off and pay for a tow. After returning the vehicle to the dealership, communication was virtually nonexistent. A technician called the next morning to ask why the vehicle was there. No one followed up until I called on April 8. After holding for 30+ minutes, I was told the starter fuse blew, the engine locked up, and it would need a full replacement, taking 2-?"4 months. I had just purchased a full set of four new tires, which were damaged during towing because the vehicle couldn-??t shift into neutral. The dealership never offered towing assistance, and I had to wait hours for a loaner. Customer service was extremely poor -?" they were unaware of the vehicle-??s status, misplaced keys, and were unprofessional in person. As of April 23, 2025, I have received no updates, communication, or timeline regarding the repair. I am still paying my car note and insurance on a non-operational vehicle. This incident raises serious safety concerns and potential product failure on a nearly new vehicle.

- Mcdonough, GA, USA

We were traveling on a highway trip, approximately 71 miles from home the engine made a brief grinding noise and then with in about 2 seconds the engine completely shut down and stopped running. After having the vehicle towed back to my Cadillac dealer, the dealer determined that the engine was completely damaged by an "outsourced" defective crankshaft installed in the initial engine installation. The dealer has had my vehicle for exactly 1 month and says it is waiting for a new engine with no idea when they will receive the new replacement. I need my vehicle.

- Saline, MI, USA

Traveling at high speed on major 5 lane highway. The engine shut off vehicle lost power went to neutral on shifter on it-??s on would not shift. There was no warning no lights nothing that would have indicated a problem at all. Luckily my husband was able to get over 3 lanes and pull on shoulder which was very difficult and extremely dangerous in traffic. The vehicle would not start back up. There were 3 children and 2 adults in the vehicle at the time it was traveling 70mph and completely shut off we were almost struck by vehicles traveling at 70mph plus when trying to get vehicle to shoulder if we were unable to get this vehicle to shoulder this would have caused a multi vehicle pile up on major highway. We would have lost our lives and possibly others in other vehicles as well. Cadialic roadside assistance is picking up this vehicle and taking it to there closest dealership. This vehicle currently has 19,000 miles.

- Owings, MD, USA

UNKNOWN. The car decelerated on the freeway from 80 mph by automatically going into N. Once we managed to pull over to the shoulder, the car would not turn on again or shift gears. The dealership thinks it's an engine failure and they have multiple escalades in the shop for the same issue.

- Duluth, GA, USA

Engine light is on solid. Veichile did stall while driving at Highway and vehicle will shake stop at red light. Noise when vehicle moving.

- New York City, NY, USA