I was on highway and car all the sudden started slowing down and stopped completely and I wasn-??t able to start it back. I had to tow it to closest dealership It happened [XXX] 9/16/2024 car was transferred to another dealership cadillac of Manhattan. And it had been there and as of today 1/21/2025 isn-??t fixed. On a top dealership made me pay $440 out the pocket and I-??m gonna have to pay $2590 for fuel tank even though car is still under manufacture warranty and should be covered bumper to bumper. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Brooklyn , NY, USA

Back in April of 2024 when the truck only had about 16,500 miles on it the engine went out causing steering to become heavy and braking to become very hard. This happened on a highway going about 65-70mph. The should was very narrow causing the truck to kind of protrude into the roadway, almost got hit by several cars, trucks with trailer going by. Called the on star folks and they were very poor to respond quickly, they had the police come, however there was an accident that happened further up and he left to tend to that accident. The engine ended up having to be replaced and that took a very long time. Now I have 22k miles on the truck and have had nothing but constant issues with the air ride suspension. I have taken it to two separate Cadillac dealerships and neither fixed the issue, they said they fixed the issue but I keep having the issue. Now, what the truck is doing is basically and randomly going from over inflation to under inflation. When it over inflates the truck feels too heavy and like it wants to topple on the highway-??so I have to slow way down. When the truck under inflates the ride becomes unbearably rough. This all happens randomly with no input from me while driving, a message simply pops up on the screen saying service leveling system vehicle either too high or too low. I now have taken the truck to a Chevrolet dealership to see if they can-??t resolve the issue.

- Appomattox, VA, USA

UNKNOWN. The car decelerated on the freeway from 80 mph by automatically going into N. Once we managed to pull over to the shoulder, the car would not turn on again or shift gears. The dealership thinks it's an engine failure and they have multiple escalades in the shop for the same issue.

- Duluth, GA, USA

1. 01/09/2024 engine failure on freeway No warning, no noise, just all of sudden 2. Pull back to Dealership One day later, they said engine would need to REPLACE, and saying they have engine in stock and can replace IMMD. *** Crestview Cadillac 3. Bodyshop mentioned 4 same type of vehicle has the same issue 4. I talked to CS with Cadillac, but they turned down the buy back 5. Then I submitted the complaint to BBB Autoline, they JUST called me today saying they won-??t able to buy back Instead of offer some Cadillac point. *** I refused, I told her this is beyond normal, and Cadillac is aware safety issue on this engine. The rep said they did the recall last year, but I explained to her that even worse, after fixing the safety issue still existed I am lucky the engine failure was on sunny day, imagine it was in raining day I already dead.

- City Of Industry, CA, USA

engine failure on the freeway no warning, no noise just all of sudden engine failure went to body shop, and they immd found out need to REPLACE engine, and they have the engine in stock. meaning, GM is aware this can has engine problem, thats why they have engine in stock and NO recall or alert notified customers. imagine what happened if i was drivng 80 miles per hour and all of sudden lost control requested car buy back from Cadiallac, they refused without any reason provided.

- City Of Industry, CA, USA

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving approximately 55 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 700.

- Andover, MA, USA