Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) to whom it might concern: I'm a big fan of Cadillac cars. I purchased a brand new 2010 Cadillac Srx in December 2010 from crest cars (Cadillac authorized dealer) and the car has been running good, except for the brake. The brake makes lots of unacceptable grinding and rattle noise immediately whenever I start to release the brake or apply it partially. Here's how to duplicate the noise: - if the car stops, release the brake gradually. The grinding noise appears very loud, especially when the car is in a slope slightly downward. - if the car is moving, apply the brake to stop it. About less than one second before the car goes to a complete stop, the grinding noise re-appears. I contacted crest car (the dealer where I purchased the car) and have them take a look to fix it. After about 2 days, they returned the car to me, saying that they "cannot do anything about the noise". here are some important information I received from dealer: - the service advisor agreed with me that the problem with the brake is valid. - the service advisor agreed that they cannot do anything to stop the noise with the brake - the technician stated in the paperwork that the noise from the brake also comes from other 2010 Srx crossover. Service advisor refused to honor warranty because they are unable to fix the noise. The car is only 3-4 months old and under full warranty. Whenever I apply the brake, I try to press harder than I should have. To overcome the noise, whenever I try to release the break, I try to release completely instead of gradually releasing it. Since the brake affects my habit of controlling the car, it is considered a serious safety issue with the car. [xxx]

- Rowlett, TX, USA