10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 49,206 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The first things to go were the headlights, rearview camera & the seatbelt wouldn't fully retract. Then ALL the dash warning lights flashed like a Christmas tree; the radio, heat & AC settings changed on their own; & the navigation screen scrambled into pixels like a crashed computer screen! These issues went on sporadically for months. I was convinced the vehicle was possessed. It seemed things would act up when it rained, was damp or humid. After spending thousands, things got worse. My windows, sun roof & hatchback opened on their own & wouldn't close. I'd have to pull over, turn off the engine, wait a while & restart it like a reset, which was rarely successful the first time. I haven't opened my sunroof in over a year. I mentioned all of the above to the dealership mechanics during regular maintenance & repairs but they could never find the source of the problem, did what they could & said this model was notorious for having electrical issues. Then for weeks, I'd find my hatchback open every morning. I'd close it. Minutes later, it would open again & again & again. I stood there in disbelief. This became a neighborhood joke & was happening even more than I realized because my neighbors had been closing it whenever they saw it open. They thought the vehicle was possessed, as well. After the hatchback, they replaced the module. Shortly after that, I found a puddle on the driver's side floor. I didn't notice it right away because of the winter weather. I removed the floor mats to clean them & saw the puddle. Whatever they did must have rerouted the water & while sitting in the vehicle during a storm, I found one, which I filmed. The warning lights started again, but I don't want to spend thousands more on this vehicle. According to Carvana, it's only worth ~$2000. I've read that the sunroof leak is prevalent in the 2010 SRX & other models. Is there anything you can do?
- Point Pleasant, NJ, USA
Was involved in a accident., side panel airbags deployed., shrapnel from airbags cuts and bruises on airs and shoulders. Also, driving car during summer with high temperatures cause electrical problems with dashboard system.
- Columbus, GA, USA
The cue screen will not work to raise up the screen to view there is no backup camera to view because of screen not popping up and or no sensors warnings working causing animals and, people or objects not to be seen when backing up. Also back lift gate will no close to latch down and lock, causing liftgate to open while operating the vehicle on open road
- Vicco, KY, USA
The contact owns a 2010 Cadillac SRX. The contact stated that the vehicle was recently taken to the dealer to be repaired under NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was repaired however, the failure occurred. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact stated that after opening the driver-??s side door an unknown module was reset, and the contact was able to drive for several miles before the vehicle stalled. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 105,000.
- Elfrida, AZ, USA
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding noise detected. The stabilitrak and ABS warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not available and referred the contact to the manufacturer. The contact called another local dealer Bill Gatton Chevrolet (1000 W. State St, Bristol, TN 37620, (423) 482-0409) and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 147,522. VIN tool confirms parts not available.
- Bristol, TN, USA
Car shook bad and made it hard to make turns, I broke down on the side of the road and had to buy a new drive shaft
- Raleigh, NC, USA
My car shut down while driving. Unable to brake or steer. Very scary incident.
- Berlin Center, OH, USA
Headlights have condensation in them & visability is almost non -existant...I cannot drive the vehicle after dark in fear for myself or other drivers...
- Greenbrier, AR, USA
Every time it rains moisture get in the headlights and they go out until it drys
- Valley Head, WV, USA
Front headlights are low beam and make it difficult to drive at night. You can only see a few feet in front of the car.
- Fairhope, AL, USA
This vehicle is pretty good but what has frustrated me for a couple of years now is because my wife drives this vehicle and the ligths are almost non-existent the headlights are horrible for a while it appeared there was a lot of moisture and water in headlights and now we have to use brights in order to see anything. I was a price of 1600 for both lights to be fixed and I am a pastor and do not have that kind of money for lights. Please help me. I also within the last couple of years am now having issues in and out with radio and the screen not moving up or down at sporadic intervals. Sometimes it works and others it does not.
- Lufkin, TX, USA
Water leaks into the headlights poor lighting. Almost have a accident
- Uniondale, NY, USA
My car was going 70 on the interstate and the reduced engine power signal came on and my car jerked and started powering down. It was a throttle body issue. Now my cars electrical system won't work, and electronic stability control won't work because of small magnets that had poor design. My car windows don't open. The electrical system shuts of while the car is driving and I can't see my steering panel at all.
- Des Plaines, IL, USA
Since the sunroof drain tube dislodged causing water to leak inside causing an electrical short. The computer doesn't sense the driver door. You can drive with the door open and no ajar warning. The window doesn't go up or down. The radio and interior lights do not go off once you exit the vehicle. It shuts off automatically after 10mins as oppose to shut off when you open the driver door. There's a class action lawsuit regarding this problem
- Cape Coral, FL, USA
The headlights get moisture in them causing headlights to barely work. I can't see anything at night. It is so dangerous! California and Florida have had successful lawsuits over the issue and Cadillac's owners are getting reimbursed. Why can't we get reimbursed in Minnesota?
- Ottertail, MN, USA
My tail gate lift opens on it's own even when the switch inside the car in in the off position when the car is parked
- Florissant, MO, USA
Faulty headlamp that I keep having to replace something on it because it keeps going out and ac will not get cold on level 1,2, or 3. it's giving faulty codes.
- Houston, TX, USA
The radio has power but no sound.th door ajar chimes dont work and turn singnals dont click this is a internment problem that could last up to a few days doesnt matter where im driven than every thing starts workin till the next time it happens
- Red Lion, PA, USA
The sun roof drain tubes came away from the firewall on all 4 sides. Water leaked all over the gas pedal and the break. I have slid off the street trying to break causing damage to a yard. The electrical on the radio system and lights short out because of water getting into the dash. The back hatch has water leaking directly into the circuit board that controls it and not will not allow the hatch to open.
- Broken Arrow, OK, USA
- Comstock Park , MI, USA