10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,683 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On two separate occasions the first on May 21, the second on August 14, while driving my 8 month old 2010 Cadillac Srx with 8549 miles on it at speed, dashboard lights go crazy, I get a stabilitrak warning and the car automatically shifts into neutral. The only way to get into a gear to drive is to turn off the car let it sit for at least 90 seconds then re start and go. First trip to the dealership they could see what happened but not why it happened. They took things apart and put things together hoping to catch a loose fitting. Second tow to the shop, August 14th, the car is still there as of 9/1. I am told that a part is needed and that part is on back order and won't be in for another 2 weeks or so. Part needed is transmission control module.
- Burke, VA, USA
Automatic transmission on the 2010 Cadillac Srx performance trim sticks in low gear when trying to accelerate, leading to inability to safely merge onto the freeway or expressway. Once stuck, the only way to 'unstick' is to bring the car to a complete stop (0 mph), when the transmission shifts down and seems to 'reset' itself. Merging onto oncoming traffic at higher speeds is consequently made unsafe due to the fact that the car cannot speed up reasonably and is restricted in terms of the maximum speed it can achieve on the 'stuck gear'. issue seems to replicate consistently and has been seen mostly during the first few minutes of driving the vehicle after it cools down. The automatic transmission that usually shifts B/w 2000 - 2500 RPM goes as high as 6000 RPM without budging from the 'stuck' gear.
- Santa Clara, CA, USA
- Spotsylvania, VA, USA