10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
48,171 miles

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« Read the previous 20 complaints

problem #82

May 122011

SRX

  • 9 miles
Headlights very low. Can't see road at night. On coming vechicles honk their horn at you cause they think your lights are off. Have to drive on high beams. Keep having to replace bulbs.

- Prairieville, LA, USA

problem #81

Feb 172016

SRX

  • 56,000 miles
The low beam headlights are extremely dim, unable to drive safely at night at all. I have replaced the bulbs, but there is not enough power going to the headlights. I think this is due to faulty headlights that allow moisture to get in and have damaged the lighting housing.

- Hendersonville, NC, USA

problem #80

Dec 142018

SRX

  • 126,878 miles
Moister completely filled both headlight assemblies and the left headlight doesn't aluminate now. This is a safty hazard.

- Suitland, MD, USA

problem #79

Oct 192016

SRX

  • 64,000 miles
The left and right headlight assemblies retain moisture or condensation then the lights fail to come on for night time operation causing local law enforcement to pull me over.

- Suitland, MD, USA

problem #78

Nov 122018

SRX

  • 88,600 miles
After a rainy day, I got into my 2011 Cadillac Srx to head home from work. I was driving down the road when both headlights went out. II was lucky that I did not wreck or someone didn't hit me!!! I had this diagnosed at a certified Cadillac dealership and the problem is faulty seals on the light assembly housing. It will cost $2959.90 to get this problem fixed, however in reading on line, the replacements aren't any better than what I have on it right now.

- Thomasville, NC, USA

problem #77

Aug 182018

SRX

  • miles
In August 2018, I purchased this 2011 Cadillac Srx. After diving the vehicle at night I noticed how dim the low beam headlights are. It is extremely difficult to see on unlit roads and very dangerous as other drivers have a difficult time seeing me as well. I resorted to using my hi-beams. After these incidents I inspected the headlights and found that both lights have accumulated condensation in the interior. I consulted the owners manual which honestly didn't help much. I have since research this problem on line to find this has been an on going problem since 2010. As a maker of luxury vehicles Cadillac should correct this dangerous problem.

- Brunswick, GA, USA

problem #76

Oct 042018

SRX

  • 100,000 miles
My headlights are full of condensation. The lights are now so dim that I can only drive at night using the brights. So incredibly dangerous..estimate to repair is $1500

- Rio Linda, CA, USA

problem #75

Nov 202018

SRX

  • miles
The headlight assembly seal is very weak and shorts out the entire headlight. Its $1500+ to replace and it appears that GM is just going to ignore this problem. My car that I am still paying for has to stay parked because I cant afford to fix this headlight.

- Maple Heights, OH, USA

problem #74

Nov 292018

SRX

  • 120,000 miles
Low beam headlights, illuminate at dangerously low levels. It makes it very hard to drive at night making very dangerous driving conditions. To see at night, I often have to drive with my high beams on, which is very dangerous for oncoming traffic.

- Rockford, IL, USA

problem #73

Nov 192018

SRX

  • 108,000 miles
The headlights are very dim, after replacing both bulbs. The headlights are accumulating moisture and now have went completely out. This is a problem well known with this vehicle

- Greenville, SC, USA

problem #72

Nov 272018

SRX

  • 0 miles
Both headlights are dim even after putting new headlight bulbs in. One headlight has also accumulated moisture from the weather which has caused a yellow tint which also dims the lighting. I have to use my high beams to see turns which is dangerous for me and other drivers. The fact that I put new bulbs in and still can't see when I'm driving is a huge problem and I fear an accident could happen because of this fault.

- Charleston, SC, USA

problem #71

Nov 242018

SRX

  • 120,000 miles
Headlight assembly has moisture problem causing headlights to fail. Driving at night with dim or failed headlights is extremely dangerous and will cause accidents and likely deaths. Cannot see roadway, oncoming cars or pedestrians dealership indicated that replacement parts have the same problem.

- Sandwich, MA, USA

problem #70

Nov 062018

SRX

  • miles
Takata recall- my drivers side headlight went out. I went to have it fixed and the mechanic replaced the baullist. After approximately 10 days the light went out again. Upon returning to the mechanic and some investigation I found that this is an unresolved problem with this make and model of Cadillac. The manufacturer is automatically wanting the consumer to replace the entire headlight assembly at a cost of approximately 1,300 dollars. Most people don't have that lying around! it becomes a safety issue because the expense is keeping owners from immediately replacing the defective part consequently causing people to drive without the proper lighting. Please investigate this. I am happy to provide any necessary documentation as well as speak to anyone regarding this. This is an unfair practice from Cadillac and will ultimately cost them business. It could even cost people their lives.

- North Canton, OH, USA

problem #69

Nov 162018

SRX

  • 102,000 miles
The headlights quit working when I was driving during the evening rush hour. Lights worked when I turned the engine off through the lighting safety delay so I know the headlights are okay. There is so much moisture inside the headlight lens that I'm sure this is a moisture problem. This car is a piece of junk and GM should be ashamed for not providing owners relief especially when these cars cost so much. Can't believe there isn't a recall on this problem. This is just one of many issues with this car.

- Charleston, SC, USA

problem #68

Oct 012018

SRX

  • 70,000 miles
My headlights have developed a film making it difficult to see at night

- Salisbury, MD, USA

problem #67

Oct 312018

SRX

  • 120,000 miles
Am now constantly driving with the high beam lights on as I almost stuck a small child crossing the street while trick or treating. These headlights on low beam are a hazard!

- Centerville, IA, USA

problem #66

Mar 202016

SRX

  • 75,000 miles
When driving at night my low beams shine very very very dim very dangerous to drive at night I looked online and other people are having the same problem with the same year make and model

- Denham Springs, LA, USA

problem #65

Sep 062018

SRX

  • miles
The headlights are so soon they are unsafe, it's like driving without lights. I took the car to the dealer and was told they don't know what the problem is. I escalated the issue to Cadillac customer service and have been getting no answer about what to do for over two weeks. It's scary and unsafe to drive at night so I don't.

- Novi, MI, USA

problem #64

Oct 232018

SRX

  • 64,000 miles
The contact owns a 2011 Cadillac Srx. While driving 50 mph at night, the low beam headlamps failed to effectively illuminate the road. Upon engaging the high beam headlamps, the contact noticed a significant difference in the quality of lighting without the high beam headlamps. In addition, the contact stated that the visibility of the driver was impaired when the low beam headlights were engaged. A dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 64,000.

- Lake City, FL, USA

problem #63

Sep 152018

SRX

  • 89,650 miles
Extreme condensation and water intrusion of driver's side headlight assembly resulted in headlamp failure. Minor condensation and water intrusion of passenger side headlight assembly, but functioning. No warning of headlight bulb failure on interior instrument panel. Discovered while vehicle was in motion on interstate highway after dark. Very poor road illumination with only one functioning headlight. Needed to avoid nighttime travel until repaired. After reading complaints on NHTSA website and other Cadillac forums, I purchased a oem headlight assembly at out of town Cadillac dealership for the drivers side assembly, and had it installed at local GMC dealership. Mileage at failure 89,650. Repaired at 89,802. Purchased as a used vehicle at local auto dealership in March 2018 with 80,512 miles.

- Front Royal, VA, USA

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