The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the service rear axle warning light illuminated. The contact took the vehicle to a local dealer who inspected the vehicle and informed the contact that the vehicle was included in NHTSA Campaign Number: 21V473000 (Suspension). The mechanic stated that the warning light was illuminated because of the recall. The dealer informed the contact that there was no remedy currently available for the recall repair. The mechanic added fluid to the rear differential and replaced the clutch piston. The dealer informed the contact that the vehicle was not safe to drive since the rear suspension toe link might become loosened or detached due to parts not being available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 21,657.

- Ashland, KY, USA

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that while driving 35 MPH, the traction control warning light illuminated, and the vehicle wobbled uncontrollably. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact to rent a loaner vehicle and the contact may be reimbursed for the rental. The failure mileage was approximately 101,000.

- Bronx, NY, USA

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at a low rate of speed in traffic, the rear suspension started to sway without warning. The contact then received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the repair was not available. The dealer had been notified about the recall and confirmed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 140,000. VIN tool confirms parts are not available.

- Ashland City, TN, USA

The contact owns a 2011 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

- Claxton, GA, USA

2011Cadillac SRX owner. Car has know water issue that collected inside car at the time of rain ruining the tailgate module. Since that time I have had all of the warning lights as indicated in the recall of August 2021. Stabilitrak Service, Slippery Roads, Shut off engine now etc. I have been waiting for the recall part to be produced since August and have been without a vehicle. I contacted Arrowhead Cadillac a few weeks ago and learned part not in production. It is going on 60 days of me having a vehicle that I can not sell or trade or use. I contacted the main Cadillac customer service and was informed that I could rent a car on my own and submit request for payment months from now- or I could take the car in to have the "bolt tightened" (recall bolt that I have symptoms listed in recall to not drive). I informed that both of these solutions are a no go for me- especially the one suggesting I have the bolt tightened- at the risk of me and my family's lives. The CSR recommended that I have the SRX towed to local dealership. I said I would and it can sit there- not having it towed back and forth. I contacted the Arrowhead dealership in Arizona and agreed to have the car towed for evaluation, and would be stored at the location. With no time frame of when I will have a working vehicle. I later decided to look at cars on the lot since I was planning on purchasing a car next year. I contacted Arrowhead sales and explained- they said would consider giving me a trade in of $ 3-4,000 and no vehicle deal although. The car can be should at $8,000 and from the law that I can determine if the dealership is unable to provide a repair in a timely manner that they would need to provide replacement at full value. I am a person that owns a car that is inoperable in a timely manner. I feel that Cadillac suggesting I have the Bad part tightened- and then not compensating me for the re cost or cost of the vehicle is a complaint worth reporting.

- Peoria, AZ, USA

2011 Cadillac Srx. Consumer writes regarding rear suspension toe link safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The consumer requested a rental car until the vehicle was repaired.

- Homestead, FL, USA

The contact owns a 2011 Cadillac SRX. The contact had received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated while driving 55 MPH, the vehicle would jerk. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 80,000. VIN tool confirms parts are not available.

- Bridgeton, NJ, USA

GM safety recall N212340980. Nine (9) warnings are specifically listed within the Recall letter; I have been experiencing 6 of 9 warning messages during an active driving session of this vehicle. In August 2021, visited Cole GMC / Cadillac service location for an assessment of parts needed to repair safety items. Refused service request despite previously scheduled appt. time; dealer required $100 fee to perform safety analysis despite Safety Recall letter / case. (08/27/2021) Contacted GM safety hotline to determine next steps. Spoke with GM rep who indicated a solution would be communicated with 24-48 business hours. No response prior to 09/02/2021 - attempted follow-up call @ 3pm, :28 hold, GM call center rep could not reach anyone in Recall department.

- Portage, MI, USA

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fullerton, CA, USA

The contact owns a 2011 Cadillac SRX. The contact stated that the -??service rear axle" message was displayed on the instrument panel. The contact then received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the recall repair was unavailable. Neither the dealer nor the manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000.

- Forked River, NJ, USA

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that during an oil change, the independent mechanic informed her that there was a malfunction indicator lamp (MIL) warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

- Baton Rouge, LA, USA

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.

- San Clemente, CA, USA

I received a recall notice for a safety issue with my cadillac srx 2011. Recall #N212340980 regarding the real toe link. My vehicle is already showing signs of this issue and has been for over 2 years. Cadillac is not prepared to handle this issue. I called to make an appointment and was told they do not have the parts yet to fix the issue. Not to drive my car for safety reasons. I do not have access to another car, they cannot offer a loaner vehicle or a rental, so they so. I have doctors appointments, I need to use my vehicle. I am awaiting a reply from the dealership as to when the parts will be available, in the meantime I have to pray my car does not fall apart.

- Los Angeles, CA, USA

The contact owns a 2011 Cadillac SRX. The contact stated that an abnormal clicking sound would emit from the rear passenger-??s side tire with the tire sensor warning light illuminated on the instrument panel. Over time, the tread on the rear passenger-??s side tire began to wear and the contact had the tire replaced. The contact was informed by a mechanic that the failure was caused by the rear toe link and that unless the toe link was repaired, the same failure would occur with the replacement tire. Recently, the contact received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the parts for the recall repair were unavailable. The dealer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000. Vin tool confirms parts not available.

- Memphis, TN, USA

The contact owns a 2011 Cadillac SRX. The contact received notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the Service Stabilitrak, and service traction control warning lights illuminated. The vehicle failed to start. Due to the vehicle being in a parking garage, the tow truck was unable to enter the parking structure. The dealer was contacted and informed the contact that it was her responsibility to tow the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. Vin tool confirms parts not available.

- Coral Springs, FL, USA

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, there was an abnormal sound detected. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mentioned that she was concerned about driving the vehicle. The manufacturer was notified of the issue however, no further assistance was provided. Vin tool confirms parts not available. The approximate failure mileage was 120,000.

- Easton, PA, USA

The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the vehicle started shuddering with the "Service Stability Trak" message on the instrument panel. The check engine warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure recurred while driving with an abnormal sound coming from the rear of the vehicle whenever the accelerator pedal was depressed. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 105,000. VIN tool confirms parts not available

- Sunland-Tujunga,, CA, USA

The contact owns a 2011 Cadillac SRX. The contact stated that the service stabilitrak warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. VIN tool confirms part not available. The failure mileage was approximately 110,000.

- Bloomington, IL, USA

a few months ago I started noticing a loud noise coming from the rear of my vehicle. Then my Service Traction Control light, Service Stabilitrak light, Service Rear Axle light, the Stabilitrak malfunction indicator lamp all come on my display screen. I took my tires to have them rotated and the rear tires were unevenly worn I was told. The other thing that is happening is that my steering wheel does not stay going straight, it veers off to the right.

- Tulsa, OK, USA

I have several recalls that were not done to my vehicle. I moved around alot and when I asked the dealer, they said no. I found out that I paid for some of my recalls including the latest one with my headlights/ headlamps. They have been an issue for many years with water, moisture, the dealership said wear and tear, not so, faulty from all the complaints world-wide. I had purchased my vehicle straight up from the dealership in 2011. I have been the only driver and owner of my vehicle. Can you please help me recover all the recalls for my vehicle so my car can get fixed. Thanks again in advanced.

- Paterson, NJ, USA