10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 22,036 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I have been having problems with my headlights for about 3 years.my headlights are so dim I have replaced the low beam bulbs 4times. It's cost me $100 every time. I took it to the dealership more than once and they said it needs new headlights, the whole assembly. I can't afford it. It's because of moisture inside the headlight glass. Well after complaining for 3 years I finally got a letter in the mail saying it's not a recall but due to moisture inside the headlights they need to be replaced and they will reimburse me up to $800 for getting them fixed. And it's for 2010-2015 Cadillac Srx. I'm on disability and I can't afford to pay for them and worry about getting my money back. I can't go anywhere at night because I only have bright lights and I've had a fender bender 1time and almost had several wrecks because the other car couldn't see me. I'm in danger every time I have to go somewhere at night. Why is it not a recall"and how can I get them fixed." I can't get anybody to help me. They wouldn't fix them even when it was under warranty. I need help very bad.
- Eastaboga, AL, USA
Accelerating is stalled. Engine is goes into a pull and tug mode in engine. Cant get in RPM speed in pedal. Engine is heavy. Brake pedal becomes stiffens and slight brake makes Srx stop suddenly. All this is happening while on highway and city driving in with the vehicle in motion. Also I've taking the Srx in for diagnostics several times. And no code are found to report on the vehicle
- Washington, DC, USA
The contact owns a 2012 Cadillac Srx. The contact stated that the vehicle failed to respond when the brake pedal was depressed and hesitated to accelerate. The contact had to cautiously apply the brake pedal. The vehicle was not included in NHTSA campaign numbers: 14V212000 (power train) and 13V097000 (power train, electrical system), although the contact's failures were similar. The vehicle was not diagnosed by a dealer. The manufacturer was notified and confirmed that the vehicle was excluded from the two recall campaigns. The vehicle was not repaired. The failure mileage was not available.
- Flower Mound, TX, USA
2012 Cadillac Srx hid headlights have seemed to burn out with no firther issues. On high beam the lights are fine but on regular beam at night I cannot see ahead of me recently and it is a major safety issue and Cadillac somesnt seem to believe this is a defect issue but something that happens. However it is my understanding after speaking with other certified mechanics that hid's do not just burn out so there has to be other issues that may need to be addressed by the maker. Also at interims after I try to accelerate, the vehicle will stall which causes me to have to remove my foot from the gas and try again. After bringing this to the dealers attention I was told it was because of the computer trying to keep up and this is what may create this issue which is definitely potentially life threatening and definitely needs to be addressed
- Lake Mary, FL, USA
While turning into a parking space my car suddenly accelerated crashing head on into the vehicle parked in the directly in front of my car driving that car back approximately 20 feet. My car continued on for approximately another 40 feet after that impact before I braked hard to a stop.
- Hanahan, SC, USA
The contact owns a 2012 Cadillac Srx. While driving 25 mph and depressing the accelerator pedal, the vehicle failed to accelerate. The failure recurred a few times. The dealer diagnosed the vehicle, but there were no error codes. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 39,000.
- Calumet Park, IL, USA
I was entering the freeway during rush hour traffic, and needed to cross 4 lanes of traffic. I got to the second lane and started to move into the third lane. When I pressed on the accelerator, it was as if I slammed on the brakes. The car had no power and would not accelerate for a few seconds. The car behind me nearly rear-ended me because there was no warning, no brake lights, since I was pressing on the accelerator, yet the car behaved as if I had hit the brakes. This is the 3rd near miss due to this happening. I have experienced this occasionally for the past year and a half, but it is happening more frequently now and I fear an accident is inevitable. I have taken it to the dealer but, since I couldn't make it happen on demand, they took no action. They said there were no diagnostic codes appearing. In that case, I don't see what difference it makes if I can reproduce it for a tech or not. If there are no codes appearing then my thorough description of the problem should be sufficient because the tech is not going to get any further information other than experiencing the loss of acceleration problem. There are others reporting this behavior on cadillacforums.com, and there was even a recall for the 2013 Srx for this behavior. I fear for my safety since I never know when this is going to happen as I try to accelerate, especially when entering another lane. Sometimes the car bucks and jerks back and forth a few times, other times it just acts like I hit the brakes and slows down, but eventually it accelerates and returns to normal behavior. Very disconcerting.
- Seatac, WA, USA
I was attempting to gain speed when all of a sudden my vehicle lost acceleration and the engine rpms increased as if my vehicle was accelerating. I took it to the dealer and my transfer case module needs to be replaced.
- California, MD, USA
When breaking have a very unusual smell coming from the break. Vehicle has a 2 to 4 second delay when applying the gas. The hatch back will open by its self and sometimes close by it self.
- Scappoose, OR, USA
The contact owns a 2012 Cadillac Srx. The contact stated that the vehicle was exhibiting a 3-4 second delay in acceleration. The vehicle was not taken for inspection or repairs. The manufacturer was notified of the failure. The failure mileage was 5,000 and the current mileage was 44,000.
- Clinton Township, MI, USA
The contact owns a 2012 Cadillac Srx. The contact was driving approximately 60 mph when the vehicle experienced a sudden deceleration of speed. The vehicle was diagnosed at the dealer but the defect could not be duplicated and no repairs were performed. The contact indicated she experienced the failure recurringly. The manufacturer was notified and no solution was offered. The failure mileage was 280.
- Kansas City, MO, USA
I was pulling in to a parking space at a local mall. As I turned my wheel my vehicle took off and I lost all control. The brakes were applied and the car wouldn't stop. Within a few seconds my vehicle hit 3 other parked vehicles pushing one in to another. I believe I had then experienced sudden acceleration. Three vehicles were towed away including mine. No tickets were issued.
- Scotia, NY, USA
The vehicle suddenly accelerated while slowing the vehicle while still in drive and while pulling the vehicle into a curb parking. The acceleration could not be stopped using brakes and struck a parked car in front of the Cadillac.
- Calabasas, CA, USA
- Bedford, TX, USA