The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed at night, she became aware that the headlamps were extremely dim, affecting nighttime visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that condensation had become trapped in the headlamp housing, resulting in damages to the headlight housing. The contact was informed that the headlamp housings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was unknown.

- Seattle, WA, USA

The contact owns a 2012 Cadillac SRX. The contact stated she noticed that the headlight of the vehicle was lower than usual. The headlight was replaced. On a separate occasion, the contact had the vehicle diagnosed by a mechanic who stated that the body control module needed to be replaced. The vehicle was not taken to the dealer. The manufacturer was not contacted. The failure mileage was 100,000.

- Garner, NC, USA

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the low-beam headlights were extremely dim, causing a visibility hazard to the driver. The vehicle was taken to the local dealer who diagnosed that the headlight assemblies were defective and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also contact but no assistance was offered. The failure mileage was 72,000.

- Wellington, FL, USA

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the headlights were very dim, making it difficult to see the roadway. The vehicle was taken to the dealer where it was diagnosed that the headlamps assembly needed to be replaced. The vehicle was not repaired. In addition, the contact stated that while turning the steering wheel, there was a grinding noise coming from the steering wheel. The vehicle was not taken to the dealer nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 117,000.

- Borger, TX, USA

The contact owns a 2012 Cadillac SRX. The contact stated while driving 40 MPH, the headlights appeared too dim obstructing the view to the roadway. The vehicle was taken to the dealer and diagnosed that the headlights needed to be replaced. The dealer informed the contact that the manufacturer had authorized a recall for the headlights however, the recall had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

- Ambridge, PA, USA

The contact owns a 2012 Cadillac SRX. The contact stated that moisture was accumulating inside the headlight housing causing the illumination to be very dim. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the headlight housings needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unavailable.

- Leesburg, FL, USA

The contact owns a 2012 Cadillac SRX. The contact stated that he was unable to see the road while driving in inclement weather with the low-beam headlight activated. The contact took the vehicle to an independent mechanic and he was informed that the headlight assembly needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 143,000.

- Pleasant Hill, MO, USA

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at various speeds, the headlights became inoperable without warning. The contact stated that the hi-beam was activated which caused a distraction to oncoming drivers. The contact had taken to the vehicle to a dealer where the headlight assemblies were adjusted however, the adjustment failed to correct the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

- Ceresco, MI, USA

2012 Cadillac Srx. Consumer writes in regards to headlight and covers safety recall. The consumer stated the safety recall expired. The consumer was unaware that recalls expired. The consumer stated she was a nurse and was working the pandemic when the recall notice was sent. The consumer requested assistance having the recall repair completed.

- Bluefield, WV, USA

2012 Cadillac Srx. Consumer writes in regards to hazardous headlamps on vehicle. The consumer stated the vehicle was repaired twice but, the failure persisted.

- Hendersonville, TN, USA

The contact owns a 2012 Cadillac SRX. The contact stated while driving 60 MPH, the low-beam headlight bulbs became inoperable without warning. The contact was forced to use the high-beam headlights for the duration of his trip. The headlight bulbs were replaced at the dealer. The contact had initially received a warranty notice from the manufacturer about the headlights that informed him that he would be reimbursed for any out of pocket expenses for his headlights. The dealer informed him that they were unable to reimburse him for the repair and referred him to the manufacturer. The manufacturer informed him that they were no longer reimbursing customers for headlight bulb replacement. The vehicle was repaired. The failure mileage was approximately 75,000.

- La Place, LA, USA

The contact owns a 2012 Cadillac SRX. The contact stated that headlights were extremely dim and failed to properly illuminate while driving. There was no warning light illuminated. The contact stated that due to water seeping through the rubber sealant on the headlights, condensation had built up inside the headlight module which had caused the failure. The contact used the hi-beam headlights while driving at night due to the failure. The dealer was notified of the failure and informed him that there were no recalls on the vehicle for the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 108,000.

- Madison, TN, USA

The contact owns a 2012 Cadillac Srx. The contact stated that while driving at various speeds, the low-beam headlights failed to provide adequate lighting to see the road. There were no warning lights illuminated. Cadillac of sioux falls (101 carolyn ave, sioux falls, sd 57107, (605) 336-5060) was contacted however, the vehicle was not diagnosed nor repaired. The contact replaced the low-beam light bulbs. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

- Sioux Falls, SD, USA

2012 Cadillac Srx. Consumer writes in regards to headlamps safety recall. The consumer stated the manufacturer advised the consumer must first pay for the safety repair recall and then be reimbursed. That was the only way the recall repair would be completed. The consumer stated the manufacturer would not fully reimburse the cost of repairs.

- Clear Lake, MN, USA

The contact owns a 2012 Cadillac Srx. While driving 25 mph, the low beam headlights did not provide adequate lighting. The vehicle was taken to valenti Cadillac (99 liebert rd, hartford, ct 06120, (860)-967-3194) to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and referred the contact to NHTSA to file a complaint. The failure mileage was 76,000.

- Longmeadow, MA, USA

The contact owns a 2012 Cadillac Srx. While operating the vehicle with the low beam headlights activated, the illumination was very dim and created a severe visibility hazard to the driver. The vehicle was taken to the local dealer (southern Chevrolet in alexandria, la) who was unable to identify a failure, but the passenger side headlight was replaced. The contacted stated that the failure continued to exist and became progressively worse over time. The manufacturer was notified and did not assist. The failure mileage was 20,000.

- Georgetown, TX, USA

The contact owns a 2012 Cadillac Srx. The contact stated that the headlights were extremely dim and impeded the contact's visibility. The dealer was unable to diagnose the failure and no repairs were made to the vehicle. The manufacturer was made aware of the failure. The failure mileage was 3,500.

- Carrollton, MS, USA