10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 11 / 0
- Average Mileage:
- 43,635 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Brakes give out when pressed a hard while in motion to come to a stop. While stopped brake pedal will go all the way to the floor and brakes do not engage.have to pump brake pedal continuously while stopped to regain pressure or while in motion brakes do not engage. Occurs on street, highway. Will occur while braking after hitting a pothole as well.
- Houston, TX, USA
While driving, if I slide on ice, mud or gravel while driving, the brake pedal pulses then goes almost to the floor then it comes back up to normal pedal position and if you press it to slow down the pedal is spongy and goes almost to the floor with very little stopping power. After car sits parked it seems to repair itself. Repairing itself might take a couple hours or one to two days. I am unable to drive this car when brakes fail. I just keep checking for when my brakes come back, then I drive. This has now happened 4 times in 2 yrs. The Cadillac technitions are unable to find problem. No codes showing in diagnostic testing. Please help me figure out what's wrong. This car is a big safety hazard. It needs solved and fixed. Thank you
- Conneaut Lake, PA, USA
The contact owns a 2013 Cadillac Srx. While driving 2 mph, the brakes malfunctioned. The vehicle was taken to be repaired. The manufacturer was made aware of the issue. The VIN was unknown. The failure mileage was approximately 128,000.
- Kansas City, MO, USA
The contact owns a 2013 Cadillac Srx. The contact stated that while driving approximately 25 mph, the vehicle failed to stop when the brake pedal was depressed and crashed into the preceding vehicle. The air bags failed to deploy and the contact sustained back injuries. A police report was filed. The vehicle was not diagnosed. The manufacturer was not notified. The approximate failure mileage was 7,800.
- Atlantic Beach, NY, USA
I was driving on I-90 in Illinois when I attempted to stop the vehicle and the vehicle accelerated and struck a vehicle and continued to accelerate until the emergency brake was activated and the vehicle finally stopped. There was a recall on the vehicle transmission and brake system, I went to rizza Cadillac and the recall was alleged to be performed on 25 March 2013, but the vehicle did exactly what was suppose to be repaired on the recall and the brakes failed causing the accident. The recall number is 13053.
- Chicago, IL, USA
This is a report of a nearly fatal accident on June 29th, 2013 with a new Cadillac Srx that was leased from GM. The accident involved both me and my daughter who were belted in the vehicle which caught fire and accelerate to 110 mph. We were traveling on rt 127 N with the cruise control set at 60 mph. I was passing another vehicle and the speed started to dramatically increase. I would break and the speed would come down and then it would continue to rise. Black smoke was coming out of the engine. Using both feet on the brake, it finally came down to 5mph, but it would not stop. I pulled over at 5 mph and shifted the car into park. I used onstar and shortly thereafter the fire department, the sheriff, and another police officer were on the scene. This was a life threatening event!! the car was towed back to the dealership in adrian. I leased this car on 5-31-13, our second Srx and less than a month old. I sent a letter to [xxx] at GM regarding the aforementioned and have had no response. I am going on week two with no car and no resolution with this incident. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Adrian, MI, USA
- Waco, TX, USA