The contact owns a 2013 Cadillac SRX. The contact stated that while driving approximately 35 MPH the driver suffered a medical emergency and lost control of the vehicle causing the vehicle to crash into a fence. During the crash, the front end of the vehicle was damaged but the airbags did not deploy. The driver sustained a fractured jaw and fractured thoracic vertebrae. A police report was taken at the scene and the vehicle was towed to the vehicle holding facility. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 106,000.

- Ocala, FL, USA

airbags light turned on, my seatbelts just stopped working and are tight, my radio screen just went blank. I can-??t drive the vehicle because of no proper working seatbelts. If i was to wreck there is nothing to prevent me the driving or my front passenger from being ejected. Ive taken my vehicle to my dealership that confirmed the airbag sensor says they have been suddenly deployed the dealer also confirmed my vehicle has never been in a accident and ive only had the vehicle since april 19 2021 the problems occured July 5 2021 and they advised me they have heard of airbags popping out of nowhere. It has not been inspected by police or the manufacturer. The seatbelts locked the radio went blank then my airbag light appeared suddenly. I Asked the dealership im financing the vehicle from if they could provide me a safe vehicle until they resolve they issue because i do have toddlers and i was told no it wasnt a option i also asked if they could just exchange the vehicle for another around the same value and was also told no. I was most concerned that they allowed me to drive the vehicle off the lot after explaining to me the dangers that could occur while im on the road.

- Sinton , TX, USA

Head on collision at 40 mph on a city street. Air bags did not deploy and seat moved forward. Resulting in er visit and head laceration and loss of consciousness.

- Aurora, CO, USA

2013 cadiilac Srx. Consumer writes in regards to vehicle transmission malfunction. On June 14, 2014, the consumer was involved in an accident, in front of his residence. The last time, the consumer was at the dealer, he complained about the transmission acting strange. In particular without warning, it would race, the RPM would surge and it was necessary to brake during those times. When he entered the driveway, the automatic transmission was in gear. He brought the vehicle to a full and complete stop, with his right foot maintaining constant pressure on the brake pedal, he moved the gear indicator from drive to park. Immediately upon doing so, the transmission started racing. As the vehicle was in park, he took his right foot of the brake pedal. His hands were not on the steering wheel and his foot was not on the brake or accelerator pedal. With the engine racing, he reached for the key to turn off the engine, but the vehicle suddenly lurched forward, out of park and shot forward. The vehicle moved approximately 15 feet, knocking over a large planter, a four inch statue and finally coming to rest against a brick facade of his home. During the ordeal, the air bag did not deploy. Four days later, the consumer received a recall notice in the mail, regarding the transmission problem.

- Rochester Hills, MI, USA

The contact owns a 2013 Cadillac Srx. The contact stated that while driving approximately 25 mph, the vehicle failed to stop when the brake pedal was depressed and crashed into the preceding vehicle. The air bags failed to deploy and the contact sustained back injuries. A police report was filed. The vehicle was not diagnosed. The manufacturer was not notified. The approximate failure mileage was 7,800.

- Atlantic Beach, NY, USA