10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
1,440 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2014 Cadillac SRX:

Unsubscribe any time. We don't sell/share your email.

problem #5

Jul 052025

SRX

  • miles
I have been trying to enjoy this vehicle from the time it became part of my life. The first 6 months, I was unable to close the sunroof, because of that my passenger seat cracked since its been exposed to the sun for 5 years, the driver's side window could not roll down which we fixed; I never owned a vehicle where I could not access my trunk. The first 6 months of having this vehicle the lifgate became inoperable. the lift gate does not work. The sensors of the vehicle are useless, the car radioi does not work the cue sticks, which can be distracting and can cause an accident so I use the YouTube on my phone for entertainment. The sensors led to the transmission deteriorating to the point of the transmission fluid burning faster and deteriorating the components of the transmission. This is going to cost me $6000 These are known manufacture defects for the SRX 2014. Please help

- Baldwin , NY, USA

problem #4

Mar 062025

SRX

  • miles
I started my car using the remote start. When I opened my car the driver side seat was smoking and a hole had been burned in the back. The inside of the hole was red and appeared to be light up like a hot coil. I turned my car off and tapped/blew on the area to put out the little fire.

- Greenfield, WI, USA

problem #3

Nov 162023

SRX

  • miles
Seat heater burned a hole through the seat on the driver side.

- Gloversville, NY, USA

problem #2

Apr 102020

SRX

  • miles
My drivers side seat back has a burn whole caused by seat heater while driving.

- Fitchburg, MA, USA

problem #1

Mar 092015

SRX 6-cyl

  • 7,200 miles
While making a 3 hour non stop drive with the driver seat heater on high I received severe burns on my right thigh. It blistered in 2 of the 4 places that the skin was burned.

- Sparks, NV, USA