10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,045 miles

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« Read the previous 20 complaints

problem #205

Jan 012014

SRX

  • miles
Most owners complain to Cadillac but not to NHTSA Cadillac is aware. Low beam headlights on these vehicles are un safe. Especially in drizzle or darkness. This should be urgent!!!! Head light bulb is so hot, it burns the chrome plating off the inside of the headlight assembly. Once chrome is gone, so is the reflectivity needed to project the light through the magnifier and on to the street. Extremely dangerous situation.. This problem has been confirmed and is well known by the manufacturer. This puts everyone in and around the SRX in grave danger. This has been inspected by many mechanics. EXTREMELY DANGEROUS https://youtu.be/i7GKpCgAee0

- Vestal, NY, USA

problem #204

Aug 192022

SRX

  • miles
The headlights are not bright enough to see the road when on regular setting> The only way to see the roads at night is to drive wit lights on high beam. I have replaced the bulbs, and they are still weaker than the turn signals.

- Oak Ridge, TN, USA

problem #203

Jul 152022

SRX

  • miles
The headlights are so dim they were replaced by GM On the 2014&2015 SRX I bought this car used and the GM dealer never said there was an issue with the headlamps. This vehicle cannot be driven at night!!!

- Mount Clemens , MI, USA

problem #202

Jun 272022

SRX

  • miles
Low beam headlights have become exceedingly dim. This car is available for inspection. Poor visibility at night is a safety risk. This problem has not been confirmed by a dealer or independent service center. I am not now driving the car at night. The car has not been inspected by others. I plan on consulting the dealer shortly. No warning messages now or prior to noticing the problem. First noticed in late June, 2022.

- Florissant, MO, USA

problem #201

Jun 062022

SRX

  • miles
Purchase the vehicle less than a month ago, drove it for the first time at night and the headlight visibility was horrible.it was so horrible it scared the s*** out of me!! I had to pull over and wait till day light. I was afraid I was gone get hit or I was gone hit some one.what a scary situation. I am so disappointed in GMC and Cadillac!! People lives are in DANGER!!!! Please HELP!!!!

- Cedar Hill, TX, USA

problem #200

Apr 262022

SRX

  • miles
The headlight have become so dim I cannot safely drive at night. There are numerous articles/lawsuits regarding this issue but no recall has been issued.

- Richland , WA, USA

problem #199

May 232022

SRX

  • miles
I've had my 2014 Cadillac SRX for a little over a year and had a dealership run the VIN to ensure this particular vehicle had no issues. A couple of months ago, I was returning from a late night assignment and after leaving the city limits realized I couldn't see. I was on a 4 lane mountainous road. At a traffic signal I pulled into the turn of road and flashed the lights to make sure they were on. I had approximately 5 more miles to go and started wondering how I was going to get home since I couldn't really see the road. I started to call the police but decided not to -- I'm new to the area, it's rural and I'm and AA woman over 55 years old -- too many variables not in my favor. So I started praying, drove in the on the white line in the center of the highway because I couldn't see the edges. It took me quite a while driving at 15 mph to make it home. By the time I arrived home I was shaking like a leaf in the wind. I have never felt so scared and unsafe in my life. I actually went to my eye doctor again because I thought I was having eye issues since I wear contacts. Then I thought well maybe I just can't drive at night anymore. I discovered neither were an issue. I stopped by the local Cadillac dealership to have the lights checked. I happened to mention to the service guy my incident on the road and he proceeds to inform me that the headlights on this SRX has issues but there is no recall. I researched this on the internet later and discovered the stories of so many others in my same situation. Supposedly GM issued a letter to owners a couple of years ago but has followed done little follow through with reimbursements. I am appalled considering that this is clearly a safety issue. However, two lawsuits were filed in 2017 and 2019. Is NHTSA going to demand that GM conduct a recall? Headlights are a safety necessity and required by law. I now have to replace the headlights in order to drive at night and in bad weather.

- Ruckersville, VA, USA

problem #198

Feb 012022

SRX

  • miles
There appears to be a known issue with 2010-2016 Cadillac SRX models related to defective seals on the headlights that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs. My vehicle is a 2014 model and has recently been afflicted with this problem. The light quality has degraded so completely that I cannot drive the vehicle at night. In my research, it appears that this is a known and frequent issue with the 2010-2016 models. Apparently there have been class action lawsuits in the past and the manufacture at one point had a reimbursement program but that has since expired and the dealerships are instructed to simply replace the bulbs and reflectors, NOT actually repair the seal problem. ie. The issue will only repeat itself, particularly in warm Florida climates. Itr is my hope and others that a formal recall should be issued for adequate replacement of the headlights with good seals.

- Sarasota, FL, USA

problem #197

Jun 012018

SRX

  • miles
The headlights on my 2014 Cadillac SRX are unusable because they are so dim. I am at the point where I don-??t drive at night. Although I did try putting new bulbs in that did not fix the problem. There is some defect in the lens, reflector, or housing. Not being able to see the road at night is a huge safety concern and running with my hi-beams on all the time is a safety concern for other motorists. I have done a little research and it would seem this is a very wide spread problem and not specific to my vehicle. I noticed it when I first purchased the vehicle used in 2018 but has continually degraded every since to the point I am at now where I can-??t even tell if my headlights are even on.

- Lake Wylie , SC, USA

problem #196

Feb 062022

SRX

  • miles
Factory headlights have bulbs that are known to be too hot and many owners have dim issues on low beams - we can-??t drive safely at night or early am as our drivers side headlight is not reflecting any light to the road and dim on passenger side. The issue we are told is the bulbs heat has caused burning to the assembly and dulls the projected light. There was a reimbursement some for California owners but not nationwide. Complete assembly replacements are needed and cost will be about $1300-$1500. We have to turn on high beams to see to drive at night-??very unsafe.

- Kansas Cityshawnee , KS, USA

problem #195

Oct 012021

SRX

  • 85,560 miles
The contact owns a 2014 Cadillac SRX. The contact stated that while driving the headlights were dim. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but, no further assistance was provided. The approximate failure mileage was 85,560.

- Greenville, KY, USA

problem #194

Feb 012022

SRX

  • miles
The low beam headlights provide very little illumination. Driving this vehicle at night is a safety hazard due to low light illumination. As a result, I use the high beams for better illumination coverage at night or under low light conditions. This problem is progressive and has degenerated over time. The vehicle was taken to a dealership and local repair shop. Replacing the headlight assembly was the final solution from both mechanics ($2000 repair) which is temporary as the problem will reoccur. The low beam reflective lamp housing is scorched or deteriorated due to high halogen bulb heat. I was not involved in any accidents concerning this issue. Driving this vehicle with the low beams on is like having no lights on at all.

- Moreno Valley, CA, USA

problem #193

Apr 012020

SRX

  • miles
The seals on the headlights let moisture in, causing the lights to be dim.

- Charlotte, NC, USA

problem #192

Jan 242022

SRX

  • miles
Headlights are so dim that you cannot see to drive at night or after dusk. I have to use the high beams in order to drive at night, so I drive with the high beams, then other drivers are flashing their lights at me to dim my lights, I can-??t believe there is no recall on this problem because if there is a safety problem, it would be driving at night and not being able to see where you are going. I also noticed that of all the complaints about this year, make and model, 90% of all complaints were this same problem. Come on nhsta recall this problem!

- Walkersville, MD, USA

problem #191

Jan 012022

SRX

  • miles
Class action lawsuit was file for headlights that go dim after life of the vehicle. I never received letter in regards to lawsuit and dealer will not help to replace headlights. This should be a recall headlights are very important dealer and manufacture are aware of this headlight issue because of the class action lawsuit they settled. PLEASE MAKE THIS A RECALL HEADLIGHTS GO DIM NO VISIABILITY AT NIGHT!!!! Manufacture recommends to replace out of pocket expense to consumer knowing it is a manufacture defect on their part. No accident but many close calls.

- Missouri City, TX, USA

problem #190

Nov 112021

SRX

  • miles
The original factory headlights (low beams specifically) are not bright enough to safely drive at night. We have attempted to just replace the bulbs to stronger LEDs but it resulted in such a minimal change - indicating a larger issue. There are several online accounts of the same issue with no sort of recall.

- Mars Hill, NC, USA

problem #189

Apr 202021

SRX

  • miles
My 2014 (bought 2017) Cadillac SRX headlights are inadequate for night vision. I don't want to drive at night. The lights are too dim to be safe. When I went on online, I found about 30 people with the same problem on CarComplaint.com and GM is not helping us.

- Lacombe, LA, USA

problem #188

Apr 022014

SRX

  • miles
I have has headlight problems since 2014. Replaced bulbs, no difference. I have to drive with high beam on at night. Dealer can only replace with same problem type lights. GMC knows of the problem. There is no permanent repair for the issue.

- Marengo, IL, USA

problem #187

Dec 232021

SRX

  • miles
The low beam headlights have become so dim that they are virtually useless for night driving. The only way I can drive after dark is with the brights which creates a safety blinding hazard for oncoming vehicles. In going on line I have found this has been an ongoing problem for several years but GM or Cadillac Motors has never announced a recall. The problem is not the bulb or even the globe.

- Dorr , MI, USA

problem #186

Dec 012021

SRX

  • miles
My car is undriveable after sunset because of low beam dim headlights. My car is a 2014 Cadillac SRX with 74971 miles. I've had a estimate of $1763.24 to fix problem at Labadie Cadillac in Bay City, MI. After investigation this has been a problem known to you for years, I don't understand why a safety recall has not already been ordered against GM, we can't see where we're going at night, that sounds like a safety problem to me. I know GM has paid for repairs after class action lawsuits, but why wasn't a safety recall ordered by you?

- Bay City, MI, USA

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