The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps were extremely dim and failed to properly illuminate the roadway while driving. The high-beam headlights had to be activated to properly illuminate the roadway while driving. The dealer was contacted and notified of the failure. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The headlight bulbs were replaced; however, the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 86,000.

- Eau Claire, WI, USA

The contact owns a 2014 Cadillac SRX. The contact stated while driving 20 MPH, the headlights were extremely dim, making it difficult to see while driving at night. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and a case opened. The failure mileage was 16,000.

- Halifax, MA, USA

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the low-beam headlight illumination was extremely dim and created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 45,000.

- Brilliant, OH, USA

The contact owns a 2014 Cadillac SRX. The contact stated that the headlights failed to provide adequate illumination while driving at night. The contact stated that the headlights provided approximately 25 percent illumination. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The manufacturer was contacted, but no assistance was provided. The vehicle was not repaired. The approximate failure mileage was 60,000.

- Elm City, NC, USA

The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights were very dim while driving at night. The contact initially took the vehicle to a dealer where both headlamp bulbs were replaced; despite the bulb replacement, the failure worsened as the contact was forced to use the high beam headlights while driving at night. The vehicle was taken back to the dealer and the contact was informed that faulty wiring was the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.

- Dewey, AZ, USA

The contact owns a 2014 Cadillac SRX. The contact stated while driving approximately 10 MPH at night, the visibility was reduced due to the headlamps not properly illuminating the roadway. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the reflector inside the headlamps were faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.

- Melbourne, FL, USA

The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights had become increasingly dim while in operation. The contact took the vehicle to a dealer to purchase replacement bulbs but was informed that the entire headlight module had to be replaced to fix the failure. The manufacturer was notified of the failure and offered him a gift card for an oil change. The vehicle was repaired. The failure mileage was unknown. The consumer stated the replacing the headlights was noted a recall for a limited time and feels the manufacturer should issue a refund.

- Kemah, TX, USA

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights dimmed, causing the contact to not see the road ahead. The contact was pulled over by the police on three separate occasions because the headlights failed to illuminate as needed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

- Syracuse, NY, USA

The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the headlights were dim and making it difficult to see the road ahead. The contact took the vehicle to the local dealer and made the mechanic aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.

- Nashville, TN, USA

The contact owns a 2014 Cadillac SRX. The contact stated while driving at night the illumination from the low-beam headlight was not adequate for safe vehicle operation. The contact stated that it was difficult to see a safe distance ahead of the vehicle. The contact instead had to use the hi-beam headlights for adequate illumination at night or in low light driving conditions. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.

- Brick, NJ, USA

The contact-??s wife owns a 2014 Cadillac SRX. The contact initially received a warranty letter from the manufacturer that informed his wife that she may be reimbursed if she had the headlights replaced. Over time, the contact stated that while driving at night, the low-beam headlights would not provide adequate illumination for safe driving. The high-beam headlights were used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The contact paid out of pocket to have the headlights repaired by an independent mechanic. The manufacturer offered no assistance after he was informed that he no longer qualified for the warranty. The vehicle was repaired. The approximate failure mileage was 30,000.

- Lumberton, NC, USA

The contact owns a 2014 Cadillac SRX. The contact stated that the headlamps failed to provide adequate lighting while driving. There was no warning light illuminated. The contact stated he received a letter regarding moisture in the headlights. The vehicle was taken to the local dealer and the mechanic stated that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the contact that the repair was not covered. The contact stated that he was unable to get the repairs completed due to COVID concerns. The failure mileage was 35,456. THE CONSUMER STATED THE MANUFACTURER OFFERED TO PAY HALF OF THE REPAIR COST.

- Mechanicsville, VA, USA

2014 Cadillac Srx. Consumer writes in regards to issues with headlights. The consumer stated the low beam headlights did not display enough lighting. The highbeam light on the left side did not work properly. The consumer was informed by a local mechanic that the reflector plates were deteriorated and needed to be replaced. The dealer was unable to repair the vehicle.

- Lake Mills, WI, USA

The contact owns a 2014 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination for safe driving. The contact had taken the vehicle to the dealer who informed him they could offer no assistance with the headlight failure. The manufacturer offered no assistance. The vehicle had yet to be repaired. The approximate failure mileage was 30,000. The VIN was not available.

- Saddlebrook, NJ, USA

2014 Cadillac Srx. Consumer writes in regards to heaadlights pn vehicle. Consumer stated that the headlights are too dim. The dealer was notified and stated the reflector material headlight deteriorates. It was not offered to be covered under warranty. The entire headlamp assembly needed to be replaced. The vehicle was not included in recall N212340980.

- Fort Myers, FL, USA

The contact owns a 2014 Cadillac SRX. The contact stated that the driver-??s side headlight was not functioning properly, making it difficult to see ahead on the road when the headlights were turned on. There was also condensation on the driver-??s side headlight. The vehicle was taken to an independent mechanic on two separate occasions however, the mechanic could not diagnose the cause of the failure. The mechanic replaced the light bulbs on two separate occasions. The failure recurred and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.

- Webster, TX, USA

The contact owns a 2014 Cadillac Srx. The contact stated that while driving at various speeds, the headlights failed to produce adequate lighting. There were no warning lights illuminated. The vehicle was taken to Delaware Cadillac (1606 Pennsylvania ave, wilmington, de 19806; (302) 656-3100) where the mechanic diagnosed that the headlight assemblies needed to be replaced. The vehcile was repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 93,000.

- Hockessin, DE, USA

The contact owns a 2014 Cadillac Srx. The contact stated that while driving at various speeds, the headlights became extremely dim causing the contact to lose sight of the road dividers. There was no warning light illuminated. The vehicle was taken to fields Cadillac jacksonville (7999 blanding blvd, jacksonville, fl 32244, (904) 778-7700) where it was diagnosed that the reflector behind the headlight bulbs failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to take the vehicle to an authorized dealer for a diagnostic test and repair. The failure mileage was approximately 60,000.

- Starke, FL, USA

The contact owns a 2014 Cadillac Srx. The contact stated that the headlights were dim while driving at night. The contact stated that the hi-beam headlights were used while driving at night. The contact then took the vehicle to crest Cadillac (6280 tx-121, frisco, tx 75034) where he was informed that there were no recalls on the VIN. The contact also spoke to the service manager who stated that a letter was sent out in regards to the headlight however, there was no response. Due to the non-response, the contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

- Wylie, TX, USA

The contact owns a 2014 Cadillac Srx. The contact stated that while driving at night, the low beam headlights were extremely dim and created a visibility hazard. The vehicle was taken to duncan family automotive group (269 S roane St, harriman, tn 37748) where it was diagnosed and the contact was informed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 79,000.

- Harriman, TN, USA