The SRX models have been documented as having a defect with the headlights. Cadillac failed to notify all owners about a reimbursement program for a brief time in 2020. I own a low miles, garage housed SRX that is a danger to drive at night. I do not mind fixing my vehicles when there is a problem. However when this is a well-known highly documented issue, this is where I feel Cadillac should assist with this fix.

- Camby, IN, USA

My ABS break module light stayes on - Cadillac stop making the part for the 2015 SRX. This is a safety concern and also reduce the trade in value.

- Houston, TX, USA

The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.

- Yardley, PA, USA

The headlamps were replaced in 2020 (vehicle recall), and I was reimbursed for the replacement. The headlamps are now, AGAIN, dim and ineffective at night.

- Hollywood, MD, USA

I am filing a formal complaint with Cadillac and the NTSB about the design of the 2015 Cadillac SRX sunroof drains and rear hatch. The issue is that the rear sunroof drains get clogged and water fills the rear compartment and destroys the rear hatch electronics. Further, there is no manual release on the rear hatch which creates a safety hazard as there is no access to the spare tire. The repairs are estimated at $3,091.09 as shown on the attached quote and diagnostic receipt.

- Berlin, MD, USA

2/17/23 - Alarm went off 6AM EST; I received an Onstar Theft Alarm notification indicating theft deterrent system had been triggered. Sensor: Door/trunk/gate open. No activity around vehicle; alarm stopped on its own. No threat detected. Key fob nor internal button would open rear lift gate. 2/20/23 Problem confirmed by dealer (Integrity Cadillac, Chattanooga, TN); water found in rear cavity from sunroof drains; water damage to lift gate module and motor, (both replaced) clean sunroof drains $1760.37 Vehicle not inspected by mfr., police, insurance reps, etc. No warnings before alarm triggered; only after alarm triggered, "Theft Detection Warning" error msg scrolled across dash after vehicle started; gauges on dash acted erratically while driving.

- Chattanooga, TN, USA

Dim headlamps that are non fixable by installing new lights.. headlamp assemblies in the 2016 Cadillac SRX suffer from defective seals that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs.

- Port Washington, WI, USA

Failed sunroof drains caused flooding, which further cost damage (complete loss) to the lift gate module and pump. Problem has been confirmed by the dealer service department.

- Wolcott, CT, USA

The headlights are very, very dim when driving the vehicle at night. They are getting progressively worse. Before I took ownership of the vehicle, it was owned by my elderly parents, (82 and 88), both recently deceased. In the years prior to their deaths, they drove much less and hardly ever at night. It wasn't until I took ownership that my wife and I began to notice just how dim the lights were when driving at night. I took the car, which then had 52K miles on it back to Bentley Cadillac in Huntsville, AL, where it had been purchased to have it's latest recall performed. I also paid $1350 to have the climate package controls replaced, which hadn't worked properly for years. I was preparing the vehicle to sell as I was left with too many vehicles and too few drivers. A potential buyer test drove it and part of the drive was at night. They came back saying what we had noticed previously, that the headlights were too dim for safe nighttime driving. The buyer, who had previously expressed very strong interest did not follow through with the purchase as she stated that she felt the vehicle was unsafe to drive at night, which, of course, would seriously limit the vehicles usefulness to her, or, to anyone else for that matter, including myself. I looked at the internet to try and ascertain whether there were others having similar problems with vehicles like mine. Indeed, there were many describing exactly the problems I had been experiencing. The seals on these SUV's were and are continuing to break down allowing moisture into and the headlights, making them defective and unsafe to drive. While I found no active recalls, Cadillac had previously acknowledged the problem by reimbursing some owners for repairs they themselves had paid for up-front around the year 2020. I contacted the Cadillac and the dealership. The best they did was to offer between around $400 and $600 toward a repair that was going to cost between $1600 and $2K, or more by the time is was completed.

- Athens, AL, USA

The contact owns a 2015 Cadillac SRX. The contact stated that while driving approximately 60-65 MPH, the vehicle swayed. The battery and navigation system became inoperable. The TPMS warning indicator light was illuminated. The vehicle was taken to the local dealer where it was diagnosed the battery and the toe link needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 2,900.

- Cathedral City, CA, USA

https://www.700r4transmissionhq.com/service-stabilitrak-cadillac-srx/ While driving to Chicago the car lost acceleration in the midst of expressway driving at the same time the StabilityTrac sensor came one, the speedometer started acting wonky. This happen going and coming from Chicago.

- Detroit, MI, USA

Foggy headlights cannot see-?? reported by multiple srx owners.

- Pinsonfork , KY, USA

2015 Cadillac Srx. Consumer writes seeking reimbursements for repairs made to vehicle related to defects with various safety features. The consumer stated the cue system failed and was repaired. The manufacturer was made aware of the failure.

- Raton, NM, USA

My Cadillac has had and currently has a cracked spider web screen where you control the vehicles settings, GPS, Temperature for the car and so forth. Due to this I have lost any control to these settings since the cracked screen has caused the touchscreen to not even work and there is no response when you tap the screen. Have reached out to Cadillac and they say it-??s not their problem but the screen was not cracked in any kind of accident it was cracked due to the way Cadillac built the screen and the type of materials used to build the screen. Multiple people have had the same issue and Cadillac refuses to recall the touchscreen on these vehicles.

- Joliet, IL, USA

Left front & rear right turn signal failure. Unable to signal other drivers of intent to turn

- Houston, TX, USA

The haptic warning for the left lane departure worked intermittently 2019-2020 and then stopped working completely in 2020. I was informed in January 2020 that there is an electrical short (bare wires) in the wiring under the driver seat, which Cadillac is refusing to repair at their expense.

- The Villages, FL, USA

Cue system faulty and inoperable and affects your peripheral vision and distracts from driving because the system flashes. They are insisting that I have to send the core back to the manufacturer when I have to pay $1200 to replace it, they will send it back and resell it for a higher price and I want to keep the unit for evidence.

- White Plains, NY, USA

I have been complaining about the lights being too dim every since I purchased the car. I can hardly see at night, which is very dangerous and it needs to be corrected. My screen showing the information about the radio etc. Blacks out. It has been repaired, I was told but it continues to do so. I cannot end a call by pressing the button on the steering wheel. I have also complained about this numerous times. It also makes this weird noise when driving on the highway after a few hours but the dealership cannot seem to find the problem. I have been having all of these issues for quite some time. The lights need to be replaced at the manufactures expense, something needs to be done about the screen going black as I have been complaining about this for a couple of years now. The noise from the engine has to be coming from something but nobody seems to hear it when I take it in.

- Holland, OH, USA

The low beam head lights are dim making the car a safety issue to drive at night. There has been a class action lawsuit filed against GM and GM lost. GM indicates there is a problem but will not fix the issue. The dealership want $2200 to fix the problem with the same parts that that are causing the problem.

- Liberty Hill, TX, USA

Rear lift gate is automatically closing, and doesn't stay open. I've been injured by this & have pictures of my bruises. I wasn't able to stop the lift gate from closing & was pinned in my trunk. This is very dangerous! I've read about similar situations on line. I'm very surprised there isn't a recall about this.

- Baldwinsville, NY, USA