For over a year(maybe even close to two years), I have been calling in to Cadillac, GM, and my local dealer ship heard allen Cadillac in athens, Georgia to complain about faulty headlights/headlamps. The lights have progressively gotten worse to the point I either cannot drive at night or have to keep on my high beams. Visibility and depth with low beams is extremely poor. There have been a few times when other cars didn't see me until the last second and times I have missed a road/street because I can't see the road lines. Initially, I took my car to the local dealership and was told to wait because GM/Cadillac had just started a reimbursement plan specifically for the headlight issue. I was told to wait for a letter and then come back. After waiting a few weeks, I called the Cadillac/GM number again and was told to wait for the letter as they were still processing. Fast forward, I have called in too many times to recall being told various things. I have been told my car was not in the reimbursement plan, . was told I missed the time for my reimbursement. I was told to wait because I would be I'm the next round of letters. I was told there is no next round of letters. I was told that of I didn't receive a letter, there was nothing wrong. I was told that even if I was supposed to get a letter but never got one, it didn't matter because the timeframe is over. Again...more calls. Then an advisor left a voicemail about being able to offer assistance. I took my car to the local dealership who said that GM had offered to pay close to $800, but when they put in a call the service was denied. After subsequent calls, I was given the run-around yet again. Two weeks ago, I was told to take my car to have a diagnostic on the headlights/headlamps. This whole thing has been ridiculous, and I know there have been numerous complaints from reading. At what point does this matter?

- Bogart, GA, USA

The headlight inner lenses develop a cataract where as the plastic lens looses its ability to project and prism the light behind it, thru the lens and out onto the road travel way thus loosing the ability to reflect light onto the road, no illumination from the headlights at all on a clear night,

- Danvers, MA, USA

The headlight is extremely bad. I decided to change the brand for my next car. This big problem happens to every model lower than 2015 Srx. It's so dangerous to drive at night. Actually you can not drive at night with this car.

- Sacramento, CA, USA

The low beam headlights have low output and the car is not safe to drive at night. The problem is amplified in wet conditions. On roads with no street lights it is hard to see painted lines. On coming drivers have flashed their headlights at me indicating they do not think I have my lights on properly. This is an ongoing issue.

- Canal Winchester, OH, USA

Recently noticed that while driving at night, low beam lighting is virtually nonexistent making it extremely unsafe to drive in darkness. A letter dated 2/28/20 regarding this exact issue was received but only gave until 5/28/20 to file a claim. I hadn't noticed any issues at that time and, due to covid-19, wasn't driving enough, and certainly at night, to notice this issue until recently. So, now there is no recourse with GM. Called GM customer service today and got the "tough luck" message back - "you missed the deadline". this is a serious safety issue that should have been addressed as a safety recall, not a legal claim limited to a 90-day window during a lockdown. Pathetic reflection on GM.

- Lake Zurich, IL, USA

The head lights are very dem at night it is as if they are not even on.

- Humble, TX, USA

Received a letter that the headlights are defective and we have to make payment on the repair and then we will receive a refund. The lights are dim and obstruct our view at night, if they know about the problem, why aren't they officially recalling the lights and replacing without any cost to the consumer.

- White Plains, NY, USA

The headlights have become so dim that it is difficult to see to drive at night.

- Maricopa, AZ, USA

Using the car for night driving was the first time for me in my recently purchased, used 2015 Cadillac Srx and as I was coming to a right turn lane in an intersection with similar oncoming traffic pattern and cars flashing brights, I dimmed my lights. I did not see the man riding a bicycle with his flashing bicycle lights, nor his florescent wear strips within a safe enough distance to avoid him when he decided to cross. Fortunately, my passenger screamed just in time for me and he abandoned his attempt and decided to bail into a culvert ditch, I did not hit him. I stopped and his jeans were just torn and he said he was okay, but, I will not put those dims on again.

- Leesburg, FL, USA

The contact owns a 2015 Cadillac Srx. The contact stated while driving at night, the headlights failed to adequately provide illumination for safe driving. The vehicle was taken to Cadillac of lake lanier (2355 browns bridge rd, gainesville, ga 30504) where it was diagnosed and determined that the headlights need to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the VIN was not subjected to a recall. The failure mileage was approximately 53,000. The VIN was not available.

- Blairsville, GA, USA

Cadillac division, GM llc C/O analytics consulting llc claim number: 1218800 we received a letter referencing issues with moisture to accumulate in headlamp capsules and/or dimming halogen headlights. The instructions were to take the vehicle to the dealership pay the $800/$1600 and get reimbursed with 90 days. If the headlight capsules are faulty would it be more productive to recall the headlights capsules and replace them for free. Our headlights need to be replaced however pay $1600. Is out of the questions. I have spoken to GMC customer service but they just transfer me to analytics consulting llc who insist the repair/replacement must be done first for reimbursement. Per the analytics consulting consultant and phone recording the deadline for reimbursement was June 30th which was during the height of the virus. Again because the headlight capsules is faulty a recall should be issued so that in these uncertain economic times can get the issue resolved with out having to come out of pocket $800/$1600. Because of the dimness of the headlights I am cautious about driving after dusk, and I use my high beams.

- Hyattsville, MD, USA

The headlights are very dim at night, making it difficult to drive on unfamiliar roads. I didn't notice it around town but my husband drove it recently and had a terrible time seeing at night on unfamiliar roads.

- Hickory, NC, USA

2015 Cadillac Srx has a safety issue related to headlights. The light are too dim at night. This car should not be driven at night because of a collision that can result in death. GM knows about the problem but ignore it asking owner to replace the headlights with an existing design that even parts do not exists. GM must issue a clear warning to all owner about the danger of driving at night and issue an immediate recall and come up with a fix to the problem and not just a replacement of the headlight assembly with the same old design.

- Sugar Land, TX, USA

The low beams on the car do not wrk. They are not bright enough to see at night without turning on high beams. New bulbs have been replaced

- Damascus, OR, USA

The headlights on low beam do not project light. I have to use my high beams at night, which causes on coming traffic to shine their high beams in my eyes. The low beams are so dim that I have stopped driving my car at night.

- Orange, TX, USA

Headlights are so dim at night that it is unsafe to drive. Had to replace the entire headlight units. Airbag light on indicating it might not work.

- Collierville, TN, USA

The contact owns a 2015 Cadillac Srx. The contact stated that moisture entered the headlamp which caused the headlights to shine dim while driving at night or in low light conditions. The contact received a letter from the manufacturer where they have acknowledged a defect with the headlamps. The contact was provided a timeline in which to have the headlamps replaced out of pocket and would later be reimbursed by the manufacturer for the replacement of the headlamps. The contact took the vehicle to service Chevrolet Cadillac (1212 ambassador caffery pkwy, lafayette, la 70506) where the vehicle was inspected and it was confirmed that the headlamps were defective. The vehicle was not repaired due to the replacement headlamps not being available. The manufacturer was made aware of the failure. The failure mileage was 80,000.

- Eunice, LA, USA

The contact owns a 2015 Cadillac Srx. The contact stated that while driving at night, the headlights were very dim and failed to project a headlight beam enough for safe vehicle operation. The contact stated that on one occasion while driving at night while making a turn, the contact almost went off of the roadway due to insufficient lighting from the headlights. The vehicle was taken to val ward Cadillac, Inc (12626 S tamiami trail, fort myers, fl 33907) where the contact was informed that the failure was due to a manufacturer's defect in the design of the headlights. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 65,000.

- Cape Cora, FL, USA

Received a safety notice from Cadillac as part of class action lawsuit. Headlights may be subject to dimming and/or complete loss of the headlights due to corrosion from moisture within the sealed headlight unit. Took my 2015 Srx in for service and they said the headlights need immediate attention. Because this is not a recall it is up to the individual to pay for the repair and then seek reimbursement from Cadillac. Due to the extreme safety concerns, loss of headlights and potential for a nighttime crash with resulting injury or death, I'm asking you to investigate this for a potential recall. Because the unit is sealed, I can't provide photos that support my claim that moisture has built up inside (behind) the headlights. This has been a known problem for over a year and may have resulted in crashes and injuries that are unknown to me.

- Williamsburg, OH, USA

My certified 2015 Cadillac Srx left the dealership as an unsafe vehicle! the headlights (or lack thereof) are barely visible at night or in the rain. While using the headlights, there is not much difference when the switch is off or when it is on. This has led to several "close calls' while driving. In researching this problem, it appears there are tens of thousands of 2010-15 Srx's that have unsafe headlights. But yet, no recall. I am wondering how many more complaints it will take? then to add the two lawsuits, and still nothing except for a half-hearted letter from Cadillac "offering" to reimburse the out-of-pocket expense to fix the problem. In review, I purchased my first Cadillac, expecting a top of the line vehicle. In return, I now have a vehicle that I can only drive during daylight hours and sunny weather.

- Frostburg, MD, USA