The contact owns a 2015 Cadillac Srx. While driving at night with the low beam headlights activated, the illumination was extremely dim and caused a visibility hazard. The cause of the failure was not determined. Sterling mccall Cadillac (10422 sw freeway, houston, tx) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 25,000.

- Pearland, TX, USA

The contact owns a 2015 Cadillac Srx. While driving at night with the low beam headlights activated, the illumination was extremely dim and caused a visibility hazard. The cause of the failure was not determined. Sterling mccall Cadillac (10422 sw freeway, houston, tx) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 25,000.

- Pearland, TX, USA

The low beam headlights are so dim its like you don't have any headlights on at all. The high beams work perfect. Its very dangerous to be driving this vehicle at night since the lights don't work properly.

- Ville Platte, LA, USA

Headlights are almost non existent during night driving, first noticed driving at night on state highway 35 from bay city Texas to palacios Texas November 13 2019 during intermittent rain showers...had to use brights to get any down road illumination.

- Palacios, TX, USA

While driving on I-95 at night, with oncoming traffic, legally forbidding the use of hi-beams, a deer, I believe, suddenly crossed the road, 50-75 feet in front of my vehicle. The low beams on the vehicle are so poor I was unable to see the deer until it was directly in front of the vehicle. I had to slam on the brakes and violently swerve to the right, leaving the road surface in a sideways slide, crossing the shoulder and finally stopping on the grass, heading down hill, only inches from a post. This lack of efficient head lighting, now known to be from headlight unit seal failure leading to low light levels from the projectors, caused this accident. The passenger struck her head on the passenger window and suffered a bump and bruise to the right side of her head. It is now my understanding that mitigating this seal failure will cost me about $1600 at the Cadillac dealer. Additionally, I understand that the only replacement available from Cadillac is the same unit that has failures and that no upgraded unit has been made. Additionally, I understand that Cadillac has been found liable in a class action suit regarding these faulty headlights in Florida and California, however, not in my state of residence, although, coincidentally, my accident occurred in Florida. These 300,000 vehicles need to be investigated from model years 2010 to 2016, as they all use the same halogen headlights. It is only a matter of time, unless already occurred, until loss of life is suffered from these inadequate headlight units. My partner, the primary driver of this vehicle, is now afraid to drive this car and will not drive it in any condition other than daylight, causing hardship on us.

- Raspeburg, MD, USA

I was driving down a city street at night at approximately 10 mph and my friend informed me that my head lights did not look like they were on at all. Since this incident, I asked another friend to drive ahead of me on a dark city street and tell me if my lights were on. His response was, "yes they are, but very dim. I am very worried about you driving at night"!!

- Cypress, TX, USA

Headlamps have become very dim which causes an unsafe condition when driving at night. In order to see the road I must use high beams. I am constantly switching off the high beams when an oncoming car approaches. Dealer has stated the problem is not the bulb but the projected lense in front of the bulb. The problem has gotten steadily worse.

- Maynard, MA, USA

Low beam headlights do not provide enough light to drive safely at night. This problem is known by GM and they refuse to honor the repairs. Many forums discuss this since it involves the Cadillac Srx from 2011-2015. All they go is replace the weather stripping around the light but that is not effective. My wife and I are pretty much confined to daytime driving because the low beams are so useless at night or in the rain that you really would be better off with candles. I was forced to drive for an emergency last night and almost had an accident on a country road because the lights did not light up the road good enough to see where I was driving. Service center said there was nothing they could do but there is. They have better headlight assemblies but will not replace them. GM just stalls and stonewalls the customer. I had the brightest low beam bulb replaced in both lights but the headlight design is the problem. Most expensive peace of trash I have ever owned. Been dealing with this since purchasing in 2017.

- Charlottesville, VA, USA

Moisture collects in the headlight assembly which causes the low beam headlight effectiveness to seriously reduced. The lumens projected onto the road are so low that it is almost like driving without your headlights on. This presents a serious night driving safety situation. The dealer and GM admit there is a problem with the headlight design but will do nothing to correct it.

- Leesburg, FL, USA

Very bad visibility driving after dark. The headlights are very dim and it's difficult to see the road and surrounding area while driving at night. I've contacted a local auto repair shop and they stated this was a ongoing problem with the vehicle I drive. I purchased the vehicle used and no mention of the problem was given. I feel it's a safety hazard that can result in serious accidents. I currently drive using high beam which also causes a hazard. I live in a rural area with few lighted roads.

- Benton, KY, USA

While driving my 2015 Cadillac Srx at night with my headlights on low beam the visibility is so bad that you might as well be driving with no headlights on at all. Most of the time while driving at night I have to drive with my headlights on high beams all the time because if not I cannot see anything. We have replaced the bulb in our headlights several time and this did not fix the issue. We researched and did not find a recall about this, which was surprising because this is a huge safety hazard. This happens anytime the headlights are on, whether you are driving down the road, sitting in the vehicle in the driveway or parking lot at anytime when you turn the low beams on for the headlights the remain dim and does not project light enough range of light to be able to drive safely while the low beams are in use. Very frustrating and nerve rattling.

- Prattville, AL, USA

My headlights are so dim I no longer feel safe driving at night and when I need to I drive with my brights on, which seems to upset a lot of other drivers. I have brought my vehicle to the dealership in regards to this issue and they said "yeah, we've had a lot of complaints about this but there is nothing we can do about it". why not" this is a huge safety issue! will it take a major car accident or two to get GM to fix this issue that a lot of other consumers are having" this is my first Cadillac and if this is not resolved, it will certainly be my last. I have two teenage daughters that occasionally drive my vehicle and now they cannot at night time. For the price I paid for this vehicle I expect to be driving a Cadillac that is safe and I do not think that is too much to ask to be fixed, at their cost.

- Rochester, MN, USA

The contact owns a 2015 Cadillac Srx. The contact stated that the lights on the vehicle were very dim, which made it difficult to see when driving at night. Cadillac of birmingham (1677 montgomery hwy, vestavia hills, al 35216, (205) 588-4478) stated that the failure was well known and the entire lighting fixture needed to be replaced at the cost of approximately $1,800. The manufacturer was not contacted. The failure mileage was 28,000.

- Pelham, AL, USA

Passenger side exterior headlamp went out suddenly while traveling. It was raining and when my husband checked the lights noticed that there was a lot of moisture inside the headlights. We assumed the bulb just went out but we changed the bulb and it still didn't work. We had to travel 5 hours home hoping we could get there before dark and nervous the whole time thinking the other light would go out in the dark and possibly cause an accident. We were lucky we made it home right at dark. We still cannot get the light to work and I am afraid to drive it at night. It only has 21,000 miles on it. I started doing research and seen several issues with the exterior headlamps and I don't understand why GM or Cadillac has done a recall to have these issues fixed since it is a severe safety issue.

- Paris, ID, USA

Lights are noticeably dim while driving in rainy weather. Visibility is more difficult at night. My passengers were asking me were my lights even on because they felt unsafe. Cadillac offered a reimbursement. I feel that this is a safety.

- Newport Beach, CA, USA

I purchased a used 2015 Srx Cadillac in 2017 with 26,000 miles on it. Progressively the headlamps (low beam) have gotten dimmer and dimmer to the point that I am now having to drive my car with the high beams on because I cannot see the road in front of my vehicle. The car is 4 yrs old now and has 70,000 miles. I travel frequently at night and I do not feel safe in this car now. If a person were walking along the road or a deer were to run in front of my vehicle even at an adequate distance for any other car I have ever driven, I would not see it in time to avoid an accident. I also fear running off the road because I can barely see the lines. I have contacted my dealer, and am waiting for a response. I have done a lot of research on this issue and many people are reporting this same issue with the Srx models 2010-2016. They report issues on forums and some have even experienced rollovers and ending up in ditches due to limited visibility at night. Many older people drive Cadillac and they have even had their dealership question their eyesight. There has been a class action suit about this issue, but apparently it has been dropped in all states but fl and ca. I work for a major truck manufacturer and I know that you are the government Agency to involve on such serious safety issues as this. I hope that you will look into this issue as many forums have reports of people saying GM is up for a suit if they end up having a fatal crash from the dim lighting. I have also read that GM refuses to acknowledge the issue. Even when the headlamps are replaced by the dealer, the issue is reported to return. I doubt the headlamp quality issue has ever been addressed with any kind of modification to resolve the issue by GM. Read this forum for more reports of this issue gmauthority.com/blog/forum/Cadillac-forum/. I trust your Agency will seriously examine this issue.

- Winston Salem, NC, USA

THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING AND CREATED A VISIBILITY HAZARD. SILVER STAR CADILLAC (3601 AUTO MALL DR, THOUSAND OAKS, CA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 44,000. Consumer stated no further assistance will be needed.

- Camarillo, CA, USA

The drive shaft needed to be replaced at 65,000 miles. The headlights look like they are not on at night when you are driving. There have been 2 class action lawsuits won in California and Florida for these defective headlights. I don't know why they would not include all the cars that had these headlights because they are all defective. If I would have known this I would not have bought the car. I have owned it 4 months and the touch screen cracked, driver assist seat control stopped working, the drive shaft needed to be replaced and the headlights do not look like they are on at night. I feel like I have to drive with my high beams just to see adequately and safely.

- Williamstown, NJ, USA

The contact owns a 2015 Cadillac Srx. The contact stated that the low beam headlights failed to produce adequate lighting. There were no warning indicators illuminated. The vehicle was taken to kevin whitaker Chevrolet (2320 laurens rd, greenville, SC 29607, (864) 297-0011) where it was diagnosed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 9-5454139288. No further assistance was provided. The failure mileage was approximately 60,000.

- Moore, SC, USA

The contact owns a 2015 Cadillac Srx. The contact stated that the headlights produced low illumination and she was unable to drive at night. There were no warning indicators illuminated. The vehicle was taken to brogan Cadillac (112 us-46, totowa, NJ 07512, (973) 200-6342) where it was diagnosed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was approximately 7,000.

- Belleville, NE, USA