10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
12,667 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Jan 112024

SRX

  • miles
My 2015 Cadillac SRX4 developed an issue with the Electronic Brake Control Module which produced the following dash light warnings, park brake, stabili track and power steering alert. I took it to Thompson Pontiac Cadillac in Springfield Mo. I was notified that the ECBM module was discontinued and they bought a remanufactured part from EBAY. They informed me that the part did not fix all of the issues. I still have a power steering drive with care alert still illuminated. The dealership offered no other options for fixing the problem. I believe this is a very common problem with the Cadillac SRX. I believe that both of these issues should be considered a safety issue. My phone number is [XXX] and my email address is [XXX]. Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fordland, MO, USA

problem #5

Jan 032022

SRX

  • miles
The tow suspension recall was supposed to be fixed but auto gather Lori Chevrolet in commerce Georgia the first time they had vehicle for two weeks after replacing with new parts vehicle did not drive properly whatsoever so they put the old parts back on aligned and problem was better as of before the replacement parts but core Adolf all the river on rear tires in less than two weeks took it back to the dealership they inform me that they aligned it after leaving dealership horrible roar and has Adolf two more sets of tires in the rear end I-€™m unsure on how to correct the situation because the dealership is being bullies about the situation But the recall is not fixed vehicle is unsafe to drive

- Commerce, GA, USA

problem #4

Mar 082022

SRX

  • miles
Had the recall corrected at auto gallery Chevrolet in commerce Georgia in December they put new parts on and car wasn-€™t driving properly I returned it and they put the old parts on then it was driving better than before but It was eating the back tires off went through 2 sets of tires then took it back to dealership and they did alignment when returned it was roaring and still eating tires off the rear wife was driving yesterday evening and she said it started shaking and sliding

- Commerce, GA, USA

problem #3

Aug 152021

SRX

  • miles
I received a recall # N212340980. The dealership said there is no solution until GM gets parts. My son was driving car and almost had an accident on interstate. I want public knowledge that GM has not come up with the parts and almost killed my son by car going out of control.

- Newberry, SC, USA

problem #2

Jun 132020

SRX 6-cyl

  • 49,000 miles
2015 car drifts slightly to the right. Even after an alignment and new tires.

- Palm Beach Gardens, FL, USA

problem #1

May 182019

SRX

  • 27,000 miles
I'm writing to you about an incident that took place on May 18, 2019. My husband and I were traveling home in our Cadillac Srx at about 6:00 pm our car suddenly spun out of control as we heard a bang, throwing us across three lanes listening to cars screeching all around us on the NJ turnpike, we then hit into the side of a tractor trailer, pushing us back again across the three lanes until we finally stopped in the far left lane. Our insurance company has come to the conclusion that this was a faulty issue with the vehicle. To be exact it was the rear toe link adjuster lock nut torque. The next day I called my family to tell them what had happened. About two hours later my sister called me back and said 'there is a recall on your vehicle model. It involves the rear suspension.' (bulletin no: 14457C; rear toe link adjuster lock nut torque) she gave me the website where you can enter your VIN # and check to see if the vehicle was part of the recall. Our vehicle was not on the recall list. I checked again and again. I checked my paperwork from when I purchased the vehicle (used but certified, off of a lease) and the carfax. No recall. After having the insurance company inspect the vehicle, they, in fact, stated that the accident was caused by the rear suspension (rear toe link adjuster)

- Brick, NJ, USA