The contact owned a 2015 Cadillac SRX. The contact stated that while driving approximately 30-40 MPH, the vehicle made an abnormal humming sound. The vehicle was taken to an independent mechanic, who determined that the abnormal sound was caused by the rear brakes. The contact was informed that the rear brakes needed to be replaced. The vehicle was not repaired. The contact continued driving for five hours when the rear driver's side wheel detached. The contact lost control of the vehicle, and the vehicle spun three times before landing in a ditch. Upon inspection, the contact discovered that the rear driver's side axle had fractured. There were no injuries sustained. The vehicle was towed off the road and eventually to a parking lot. The vehicle was deemed totaled by the insurance company. The contact related the failure to NHTSA Campaign Number: 14V571000 (Suspension); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

- Gretna, LA, USA

The contact owns a 2015 Cadillac SRX. The contact stated while driving 40 MPH during a rainstorm, the tires started slipping and the contact had difficulty controlling the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that excessive toe had caused abnormal wear on the rear tires but that the toe link could not be adjusted to the normal target. The contact was advised that the rear toe link adjuster would need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 21V473000 (Suspension), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 81,000.

- Henderson, TX, USA

The contact owns a 2015 Cadillac SRX. The contact stated while driving 40-45 MPH, the tachometer went down to 0. Additionally, the check engine warning light and the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the catalytic convertor, ABS module, and the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

- Delray Beach, FL, USA

I received a recall on my Cadillac SRX for a Rear Toe Link Separation Update issue. I had the repair completed at Plaza Cadillac in Leesburg, FL. This repair was completed on 03/11/2022. I have received multiple recall notices by text message, and Official Recall Notices about this work. I feel that there is gross incompetence somewhere in the system between the authorized dealer and GM and I have been unable to resolve this to stop the incorrect notices about a recall where the work has been completed. I feel that this is not only an inconvenience to receive these incorrect recall notices, but it is also a safety issue, because I could mistake a future recall issue about a problem with my vehicle and overlook it due to the incorrect notices that I have received and continue to receive.

- The Villages, FL, USA

The contact owns a 2015 Cadillac SRX. The contact stated while driving 30 MPH, the vehicle started to sway and was drifting, requiring her to make constant adjustments to stay in the lane. The contact stated that the rear tires had worn along the side wall and she had replaced the rear tires four times. The contact stated that each set of tires had worn out in the exact same manner, along the entire inner side wall. The contact had taken the vehicle to a local dealer to be diagnosed and it was determined that there were no issues with the rear suspension. The vehicle had not been repaired. The contact stated that NHTSA Campaign Number: 21V473000 (Suspension) was completed in May of 2022 by the same dealer. The contact had asked the dealer if the failure was related to NHTSA Campaign Number: 21V473000 (Suspension) but had been advised by the dealer that the recall had been performed correctly. The manufacturer had been informed of the failure. The failure mileage was approximately 105,000.

- Lawrence, KS, USA

2015 Cadillac Srx. Consumer writes in regard to rear suspension toe link safety recall. The consumer stated the manufacturer designed a faulty recall. The vehicle required an alignment, but due to the recall it could not be performed. The failure caused abnormal wear on the tires. The consumer referenced recall N212340980.

- Fayetteville, NC, USA

The contact owns a 2015 Cadillac SRX. The contact stated while driving 30 MPH, his wife noticed that the vehicle was jerking. The contact noticed that tread on both rear tires was worn. The vehicle was taken to the dealer and the dealer stated the vehicle was already repaired under the NHTSA Campaign Number: 21V473000 (Suspension). The manufacturer was contacted and stated that the dealer needed to repair the vehicle. The vehicle was taken back to the dealer and an alignment was performed; however, the failure persisted. The failure mileage was 70,384.

- Raeford, NC, USA

The contact owns a 2015 Cadillac SRX. The contact stated that while driving approximately 60-65 MPH, the vehicle swayed. The battery and navigation system became inoperable. The TPMS warning indicator light was illuminated. The vehicle was taken to the local dealer where it was diagnosed the battery and the toe link needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified but no additional assistance was provided. The failure mileage was approximately 2,900.

- Cathedral City, CA, USA

The tow suspension recall was supposed to be fixed but auto gather Lori Chevrolet in commerce Georgia the first time they had vehicle for two weeks after replacing with new parts vehicle did not drive properly whatsoever so they put the old parts back on aligned and problem was better as of before the replacement parts but core Adolf all the river on rear tires in less than two weeks took it back to the dealership they inform me that they aligned it after leaving dealership horrible roar and has Adolf two more sets of tires in the rear end I-??m unsure on how to correct the situation because the dealership is being bullies about the situation But the recall is not fixed vehicle is unsafe to drive

- Commerce, GA, USA

Had the recall corrected at auto gallery Chevrolet in commerce Georgia in December they put new parts on and car wasn-??t driving properly I returned it and they put the old parts on then it was driving better than before but It was eating the back tires off went through 2 sets of tires then took it back to dealership and they did alignment when returned it was roaring and still eating tires off the rear wife was driving yesterday evening and she said it started shaking and sliding

- Commerce, GA, USA

The contact owns a 2015 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken to the local dealer where the recall repair was completed. The contact stated the next day, the stability traction control warning light and the ABS warning light were illuminated. The contact notified the local dealer of the failure. The contact associated the failure with NHTSA Campaign Number: 21V473000 (Suspension). The vehicle was not diagnosed or repaired. The contact attempted to call the manufacturer but was unable to speak to an agent. The failure mileage was approximately 49,000.

- Miami, FL, USA

The contact owns a 2015 Cadillac SRX. The contact initially received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. After receiving the letter, the contact noticed that abnormal rattling noise was coming from the vehicle with the service engine warning light illuminated. The contact then received a second notice for the recall that stated that parts were now available. The dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 54,000.

- Charlotte, NC, USA

The contact owns a 2015 Cadillac SRX. The contact stated while making a right turn and accelerating at 30 MPH, the vehicle started swaying inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer who diagnosed the vehicle with a suspension failure. The dealer repaired the vehicle under NHTSA Campaign Number: 21V473000 (Suspension) however, the rear tires were damaged by the defect. The dealer notified the manufacturer of the damage to the tires. The manufacturer informed the dealer that they would cover 10% of the cost of the tire replacement. The vehicle was repaired however, the tires were not replaced. The approximate failure mileage was 81,000.

- Alexandria, KY, USA

The contact owns a 2015 Cadillac SRX. The contact initially received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact then received notification that parts were available and the contact was informed by the dealer that the parts would be ordered; however, the part never arrived. The manufacturer had been notified of the issue and referred him back to the dealer for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Joliet, IL, USA

The contact owns a 2015 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated repair was done on 12/28/2012 and would like to cancel the complaint.

- Kennesaw, GA, USA

The contact owns a 2015 Cadillac SRX. The contact received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact also stated that soon after receiving the notice, an abnormal cranking sound began to emit from the rear of the vehicle while driving. There was no warning light illuminated. The dealer had been notified about the failure and a service agent made an appointment to have the vehicle serviced. The morning of the appointment, the contact received a call that the parts were not yet available and to not taken the vehicle in for repair. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 32,000. VIN tool confirms parts are not available.

- Bedford, OH, USA

The contact owns a 2015 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer as well as Five Star Cadillac (495 Watson Blvd Suite B, Warner Robins, GA 31093, (478) 302-0612) and Hennessy Cadillac (3377 Satellite Blvd, Duluth, GA 30096, (770) 680-7000) and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

- Gordon, GA, USA

2015 Cadillac crx. Consumer writes in regards to rear suspension toe link safety recall.

- Nokomis, FL, USA

I have been having issues with my vehicle stalling and trembling. The Stabilitrak message, check engine light, and service traction control message has turned on a couple times when starting the car. On Aug 9th, I received a letter in the mail stating that my car has a safety recall. The same day I called the Cadillac dealership where I bought the car and scheduled an appt to check these issues and advised about the recall letter I received. The dealership scheduled an appt on Aug 31st. On the 31st, I dropped the car off and left it there for two days. On sept 2ns, I called to check on the status of my car, when the service assistant advised that they did not have the part and have to order it and they do not know when they are going to receive it. Nothing was done to my vehicle. I asked if I can leave my car at service and get a loaner and they said they were not lending out any vehicles due to the pandemic. I live 1hour from the dealership. I have been driving for almost a month around with a vehicle that's not safe. The recall letter clearly states that if this vehicle is driven, it can result in a crash. It also states that the parts to repair the vehicle are not currently available. I am not sure what to do or who to contact in this matter as I do not have another vehicle I can rely on. Please advise.

- Cullowhee, NC, USA

The contact owns a 2015 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact they would provide a vehicle rental. A case was opened, and the contact was awaiting a call back from the manufacturer. The contact had not experienced a failure. VIN tool confirms parts not available.

- Rochester, MA, USA