10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
31,300 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Aug 032021

SRX

  • 67,000 miles
The contact owns a 2016 Cadillac SRX. The contact stated while driving at 10mph and approaching a stop sign, the contact depressed on the brake pedal but the vehicle did not stop which caused the contact to crash into the rear-end of the vehicle in front. The air bags did not deploy. There was no warning light illuminated. There was no medical treatment needed at the scene, however, the driver in the other vehicle reached out to an attorney the day after the accident to state they were hurt. A police report was filed. The vehicle was damaged where both the front driver and passenger headlight and finder were crushed in. However, the contact was able to continue to drive after the accident to their residence. The contact took the vehicle to an auto body shop to have an estimate on the damage on the vehicle, however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 67,000.

- Macon, GA, USA

problem #3

Jun 012017

SRX

  • miles
On lights they are very dim, makeing it a rist to drive at night, safty. On brake makes a squeel when applying, had it in to service several times, they say nothing is wrongwith it. Cadalics should not make noise like that makes poeple look at car like somethings wrong with it, which it is.

- Rock Hill, SC, USA

problem #2

Dec 092019

SRX

  • 47,000 miles
I was sitting at a traffic light stationary on a city street with a steep hill. I had my foot on the break waiting for the light to turn green. My breaks started to vibrate and then went out completely and I rolled back into the car behind me.

- San Antonio, TX, USA

problem #1

Apr 152017

SRX

  • 11,200 miles
My car was in line for a car wash at val ward Cadillac parking lot. My electronic brake was on. The brake light on the dashboard indicated this. The car was in drive but stationary for approx two minutes. The car suddenly surged forward. I thought my car was hit in the back. I didn't understand why the car surged forward. My car hit the car in front of me. After the accident, the cars were separated by val ward personnel. They had to release my electronic brake in order to move my car. Per Cadillac, if electronic brake is engaged, it will release when gas pedal pressure is applied. My feet were on the floor of car when surge occurred. I did not touch the gas pedal. Conveniently, the accident occurred right in front of the val ward Cadillac body shop office. As far as I know the car was not towed, but pushed into repair shop. I will never use that electronic brake again. This should be a warning to electronic brake users. 7 mph listed below is a guess, as I went from stopped in line to surging forward. Mileage listed is approximate as Cadillac service records 9 days prior reflect 11,134 mi.

- Fort Myers, FL, USA