Case #: [XXX] ] I have a 2016 Cadillac SRX (VIN: [XXX] ) that I have owned for 8 years. Throughout this period, I have encountered some minor issues that were easily remedied. On [XXX], I started my car and some warning light came on. -??The ABS light -??The power steering light -??The anti-skid traction light I contacted Scranton Motors in Vernon, CT and was told I had a faulty brake module: part number 20842710. Furthermore, I was told that this part number has been discontinued and no longer available. I contacted Cadillac customer care and spoke to customer service rep Alegra 866-790-5600 at extension 5918222 and she gave me a list of suppliers who may have this part. Again, I was told that this part was discontinued. The parts department had to go to the aftermarket to see if they could locate this part. It was found on eBay. I was told that the part could be installed but there is NO guarantee that it would work. I was left with no choice but to have the part installed knowing that I would be driving an unsafe vehicle that could malfunction at any time. As stated earlier this vehicle is about 8 years and what I do not understand is why Cadillac would stop production on such a critical part that could cause physical harm to its passengers. In doing some investigating I found the Cadillac Forum in which other owners experience the same problem. I have owned 4 Cadillacs over the last 9 years and for the most part I have been very happy with their performance. It appears to me that Cadillac should take some responsibility and compensate me for not producing a safe vehicle to drive. The trade in value according to Kelley Blue. Book is $14,000 and therefore, I should be reimbursed accordingly On December 12, 2024, I received a phone call from Scranton Motors advising me that the part that they had received from eBay did not work. Therefore, I cannot operate this vehicle and it is totally useless. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bonita Springs, FL, USA

The contact owns a 2016 Cadillac SRX. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension); the vehicle could not properly be aligned. The contact stated that while driving at various speeds on a bumpy road surface, the vehicle shuddered, and the rear of the vehicle was pulling to the left. Additionally, the contact stated that the tires had become damaged prematurely. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty, and the contact would need to pay for the cost of the repair. The failure mileage was approximately 24,000.

- Lake Havasu, AZ, USA

The rear toe bar had a recall on it that was replaced. The replacement part is not adjustable. The back wheels are pointed out because of the rear tow bar not being able to be adjusted. This causes the car to pull side to side while driving on snow and ice. I can't go over 30 mph or the car loses control.

- Minnetonka, MN, USA

The contact owns a 2016 Cadillac SRX. The contact stated the vehicle was serviced under NHTSA Campaign Number: 21V473000 (Suspension). The contact stated he noticed that tread on both rear tires were worn. The contact replaced the tires however, while having the vehicle aligned the mechanic stated that the suspension installed was prematurely wearing down the tires. The manufacturer was contacted but offered no assistance. The approximate failure mileage was 66,000.

- Overland Park, KS, USA

The screen on the the radio keep going out the tire get wore out quick even after rotation and balancing the Suspension makes noise

- Norristown, PA, USA

The contact owns a 2016 Cadillac SRX. The contact stated that upon walking to the rear of the vehicle, he noticed that the rear tires were significantly bald and the tread belts were exposed. The contact stated that the failure occurred after the replacement of the rear adjustable toe links with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the issue but provided no assistance. The contact stated that it was a safety issue as he was not aware of the tire failure until he walked towards the rear vehicle. The contact stated that the mileage on the rear tires was 26,000 prior to the recall repair and he had only driven the vehicle for approximately 4,000 miles after the recall repair. The front tires were still in good condition. The vehicle was taken to an independent mechanic who informed the contact that the vehicle could not be aligned due to the non-adjustable toe links. The rear tires were replaced. The manufacturer was not notified of the issue. The failure mileage was approximately 32,000. The VIN was unavailable.

- Beaufort, SC, USA

We had our vehicle recalled for links in the rear suspension some weeks ago. Saturday 6/4/22 we were going south on hwy 19 south of Tavares Florida at 45 to 50 MPH in a light rain. We went thru a light puddle in the road twitched. Didn't feel like anything I had experienced before. A couple of blocks further on the back of the car veered back and forth significantly and I thought i had blown a tire, all tires were hard. We returned the car home gingerly and completed our trip with our daughters car, When we got home i got under the car to see if I could find anything bent or broken, I was astonished to find both back tires bald and thru 2 layers of cord halfway across the inside face of each. The car has 48609 total miles. The tires have about 22000 on them. The car has been dealer serviced, on schedule including tire rotation.

- Tavares , FL, USA

The contact owns a 2016 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer had been pushing back the recall repair appointment. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Winchester, VA, USA

2016 Cadillac Srx. Consumer writes in regards to broken suspension toe link. The consumer stated while driving, the rear suspension toe link failed causing the driver to crossover sideways into the median. The consumer requested to be reimbursed for the towing and repairs after being notified of a safety recall. The manufacturer had been notified, but did not offer any assistance.

- Southington, CT, USA

The contact owns a 2016 Cadillac SRX. The contact stated while his wife was driving 55 MPH, she heard abnormally loud sounds coming from the rear of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found however, the failure persisted. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 39,000. VIN tool confirms parts are not available.

- Newport News, VA, USA

The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer Bill Luke Chrysler Jeep Dodge RAM (2425 W Camelback Rd, Phoenix, AZ 85015) were made aware of the recall on separate occasions but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

- Scottsdale, AZ, USA

The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the part was not available for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Danville, IL, USA

4 Mar 2021 passenger side front wheel bearing failed while returning home from anniversary trip with 37,733 miles on our SRX. Dealer stated that SRX was out of warranty due to time after purchase. 5 July 2021 passenger side rear wheel bearing failed while returning home from family trip with 40,003 miles on our SRX. Called Cadillac Customer Care and received a case number. Immediately received an email stating that she was my customer advocate and would get back to me within 3 working days (email is attached). NO ONE has ever contacted me. I have contacted CCC on four different occasions with a promise every time that someone would get back to me within 48-72 hours. NO RESPONSE. I have not been discourteous to any of the Customer Care personnel and therefore, have no idea of why they do not respond to me, even if it was a DENIAL. I get the impression that this problem may be greater than they want to acknowledge and they are hoping that I will just go away. I will not, this is more about principal at this point than money. Can you provide me guidance on what to do next, or can you assist in obtaining a response to my case?

- West Columbia, SC, USA