Driving on I-75 from orlando on a clear sunny afternoon when I hear the sunroof start to rattle. I began to slow down when I heard a loud noise coming from the sunroof. I pull the inside cover back only to find a hole in the roof of the car where the sunroof used to be. We called the local Cadillac dealership that following Tuesday. We were told to take the car to the collision center that Saturday only to find the collision center was technically closed but there was a person in there working who came out to the car and took pictures. Then we were told to take the car to the dealership only to find out from them that only the manager from the collision center could approve repair or financial assistance for repair. Well, after getting no help from the collision center or the dealership we contacted the corporate office for assistance/direction. They initially seemed helpful by contacting the dealership on my behalf and having the to manager to contact us. Today is May 20th and the manager has not contacted us yet. We stopped by the dealership today (after calling first to no avail) only to find the manager will be out of the office for the next two weeks and someone else will be contacting us. This has been a very frustrating ordeal! they (the dealership/collision center) don't have a reason as to why this could have happened and are avoiding us instead of providing the customer service they should.

- Tallahassee, FL, USA

While driving @ appx 50 mph on April 13 2006 with the roof closed and the air conditioning on sun roof blows out from pressure inside of vehicle sending glass all over the inside and outside of the vehicle. No one suffered any physical injuries although my wife was extremely shaken. Pictures are available upon request.

- Almont, MI, USA