10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 7,241 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
After exiting a car wash (automated)on Monday-7/3/23, I was attempting to stop my vehicle so I could dry the exterior with towels. I was on the car wash property and as I approached an area that was open, I attempted to stop the vehicle, the engine revved very high and the vehicle took off at a very high speed in fractions of a second. The vehicle then climbed over a flower embankment and hit the wall of the Car wash. The impact was so great that it put a large hole in the wall and ruptured a main water line creating a huge water leak. The fire department and police officer arrived at the scene to make a report. My initial thought was that my sandal may have got trapped but after returning home and rethinking the entire incident may times I believe this was -??UNINTENTIONAL ACCELERATION -?? The driver side airbag and knee airbag were deployed. Thankfully I was not hurt. Had this happened when I was on a road or a grocery store/ mall parking lot things could have been very serious. I have insurance through State Farm and have requested them numerous times to have a diagnostic check done to identify the reason for this to happen and they have declined my request. Please let me know what the next steps are.
- Ypsilanti, MI, USA
The rear camera guidelines on my 2018 XT5 Lux don-??t appear on the backup camera display when shifting into reverse. Happens around half the time. As soon as I shift into drive, the guidelines then appear. I can then shift back into reverse and the guidelines are there.
- Allen, TX, USA
When I get on the freeway and go around 68 mph my vehicle starts shaking and I constantly get a stabilitrak message that flashes on and off. I have to hold the steering will tight because it swerves a little and had to start driving away from cars. I took it to get the wheels balanced and it still does the same thing. The mechanic from the dealer ship I purchased the vehicle from said he could not find anything wrong with it.
- Conroe, TX, USA
while driving my vehicle, the rear portion of the sunroof suddenly just exploded, with the glass completely shattering. it sounded like an explosion. There were no exterior causes for this...just a release of pressure that was inherent in the window from manufacturing. there was no other damage to the vehicle. i was on a wooded part of the road, so nobody was around to throw an object, and there was no vehicle in front of me to kick up some sort of road debris.
- Clarkston, MI, USA
Tires on GM vehicles, including mine, have been sold with derelict tires manufactured by Michelin. I was recently told that my tires would not pass inspection ar 26,000 miles. Today I was told by a relative that they were told the same and their tires have only 16,000 miles on them. We have both bought new tires through the dealership under a discounted plan by GM because of this issue. I find it absurd at any cost that I would be responsible for this monetary responsibility due to the manufacturer of the tires and GM knowing of the poor quality of these tires. Why weren't we advised of this tire issue at point of purchase ? this seems like a 'scam' to rip off the consumer.
- Geneva, NY, USA
2nd time this issue occurred. 1st time was in 2019 and it took two weeks for the dealership to figure out it was the battery. While driving the car, the electronics go crazy, the engine stops for a split second, brakes are lost for a split second, cruise control turns off, every possible alarm displays on the dash. The dash beeps, all of the lights flash, the speed/pressure/temperature needles go to 0, the air condition turns off, etc. All of this occurred while I was driving 60mph on a highway. I quickly pulled off to the side of the road. Since this has occurred before, I took out my phone and turned on the video. I started driving again and the same issues above started occurring again. The video is too large to upload - 90mb. I can send a onedrive link if needed.
- Delaware, OH, USA
Takata recall
- Wexford, PA, USA
The back up guidance lines and warning indicators do not always appear or activate when the car is in reverse associated with the back up camera. They are missing intermittently when backing up. I was backing up and trying to judge distance and clearance in my new car. This assist device being non-functional allowed me to back into bushes, doing no damage, but causing alarm. I returned it to the dealership for repair twice and was informed that it was a common problem that nothing could be done about. This began on purchase 3/31/2018 and continues. I will continue to address it with the dealership, but don't expect any long term fix by them. I will maintain my due diligence to ensure I do not run into another vehicle or person, but improperly functioning safety assistance devices are infective and the manufacturer should be made to ensure their proper operation, since I understand this is a common problem on Cadillac and other GM systems.
- Bluffton, SC, USA
- Kosciusko, MS, USA